Exetel customer help forum

EromalR wrote:
If the ONT is already being fixed,please lodge an application for any updates. If the service is serviceable you will get a fibre service connected.

Thanks Eromal, I will place an order as soon as they install the ONT.

You may check service availability via http://www.exetel.com.au/residential-fibre-sq.php by entering your complete address. There used to be a different seach box in that page (at the bottom of the page) that by putting in the street name it was listing all the properties that have active fiber to ...

Thanks for the replies. I'll give a call to exetel as soon as 2ARM-04 – Armidale goes live. I've heared that some 600 permises have been activated in the area, but not all of 2ARM-04.

NBN is coming to our area soon (NBN says it will be ready to order by the of August). How do I migrate from ADSL to fiber? Do I keep my current account? Is it going to be possible to place an order from members area?

Am I missing something or is there something unsusal with the NBN plans pricing? Plans NBN25/10-100 and NBN50-100 both with 100GB allowance have the same price ($55)! and even stranger is plan NBN100-75 which is $50 and gives you 75GB at the speed of 100mbps whereas NBN50-50 at the same price gives ...

rm555 wrote:Has Exetel ever considered setting up a Looking Glass server or even just a traceroute tool from within your network?

Here it is:
http://www.exetel.com.au/corporate_looking_glass.php

Country Bumkin wrote: It appears that as of today the $3 account administration charge is rolled into the the total plan price.

Ahhh, that makes sense. Thanks for that.

Shazir wrote: Please email residentialsales@exetel.com.au for clarification & confirmation.

Thanks Shazir, will do that.

Am i hallucinating or did the price of 1500X just went up from $35 to $38? I wanted to upgrade this friend of mine's plan from NF/512 to 1500X. I am looking after their connection and tech stuff (he has been with Exetel since 2005).

beamertwo wrote:Are you changing to an ADSL2 plan? I believe the offer only applies to upgraded ADSL1.

No, he is on NF/512 and I am trying to upgrade to 1500X. But the option for contract is saying:
New 6 Months Contract
- New 6 months contact if apply to change to TE- ADSL2 plan

I am trying to use this offer for a friend of mine. But when I choose the plan and go to the next page it doesn't mention change of plan fee waiver. It says - New 6 months contact if apply to change to TE- ADSL2 plan . So should I just hit submit and hope that the fee will be waived or am I missing ...

Mr Creosote wrote:my invoices show $12.50 since Feb

ummm, mine too. Though I am grateful for what I get.

NEVER MIND, Probelm solved! I got redirected to the blocked page eventually. My ADSL account has been suspended due to usage (as it says in the members status page). But when I try to log a fault ticket the connection times out. I think I am supposed to be redirected to the blocked page so I can act...

my Laptop with my HTC TytnII PDA as a modem. Before I ordered the service, I checked for Optus coverage in the area I was holidaying (Pambula Beach NSW-where I am now) and Optus told/tells me I had/have coverage. I tested the SIM Card on my mobile before I left Melbourne (outer eastern suburbs) and...

oblong wrote: ADSL|Change My Service and scroll down to the bottom, "Option to Select Off Peak Period".

Thanks, got it.

Forgive my ignorance, but I am unable to find the page/option in the members' area. Is it implemented already?