Search found 23 matches

by AzwanM
Thu Jan 19, 2017 4:46 pm
Forum: Invoicing & billing
Topic: No reply for billing enquiry
Replies: 5
Views: 1734

Re: No reply for billing enquiry

I sent an email on the 15th Jan requesting Exetel to investigate some suspicious activity on my VOIP but have not received a reply yet. It was in regards to international calls being charged to my account which I never made, can someone please read my email & reply to it letting me know what is bei...
by AzwanM
Mon Jan 16, 2017 9:02 pm
Forum: Invoicing & billing
Topic: Billing invoice
Replies: 4
Views: 1719

Re: Billing invoice

I changed from adsl to fttn (NBN) last month (21/12/16). I just received my invoice and on it, it has hosting charges of $30.00 what the hell is this hosting charges for? If it's for the telephone service I asked for (porting my telephone number over) well that has not happened so why are you charg...
by AzwanM
Tue Oct 06, 2015 6:17 pm
Forum: Invoicing & billing
Topic: just a question...
Replies: 3
Views: 2374

Re: just a question...

ive already paid for this month and then the charge for the nbn on the 22nd? cant be anymore then that, then when its all active the phone and dsl is cancelled all together shortly after. We have sent a reply to your nominated e-mail address held on file. Please respond to that e-mail if further as...
by AzwanM
Thu Jul 16, 2015 11:38 am
Forum: VOIP
Topic: Transfer VoIP No. to Another Person
Replies: 1
Views: 1446

Re: Transfer VoIP No. to Another Person

Aaphid wrote:Can I transfer ownership of my VoIP number to someone else?

Either if they are an Exetel customer or not.
Please PM your service number/FNN so that we could investigate further and get back to you.
by AzwanM
Thu Jul 16, 2015 10:20 am
Forum: Customer reviews
Topic: So much for loyalty. $70 to $108 p/m increase
Replies: 22
Views: 8009

Re: So much for loyalty. $70 to $108 p/m increase

Something strange going on. Transferred to a $89 plan and get charged $137.81 and some other transfer magic stuff and hey presto only charged $104 instead of $89. How does this work? I have also moved to another provider after 10 years here. Please PM your service number/FNN so that we could invest...
by AzwanM
Fri Jun 12, 2015 4:45 pm
Forum: Invoicing & billing
Topic: "Account suspended"
Replies: 5
Views: 2727

Re: "Account suspended"

Thanks Dazzled. I had to make a CC payment to get back online, but it was processed very quickly. Now, it seems Exetel WERE able to get their payment after all and have now been paid twice. Somehow it's up to me to contact my bank and get this reversed. :? We will investigate this case further and ...
by AzwanM
Mon Dec 22, 2014 11:46 am
Forum: Member facilities & usage meter
Topic: Cancel ADSL but keep email?
Replies: 1
Views: 2310

Re: Cancel ADSL but keep email?

Hi, I wish to churn to another ISP and would like to keep my current email accounts for 6 months or so. Do you provide for this and how do I go about it? Hi Johnh, You have the option of keeping the exemail account active after the transfer. Please send us a request from the nominated e-mail addres...
by AzwanM
Wed Dec 17, 2014 3:54 pm
Forum: Invoicing & billing
Topic: Years of Service Discount
Replies: 26
Views: 15401

Re: Years of Service Discount

Aphid wrote:No, I haven't moved for more than 12 years now.

I have changed plans over the years but that has never interrupted the Pioneer Discount before.
We have escalated this to the relevant team and a confirmation was sent to your nominated e-mail address on 11-12-2014
by AzwanM
Thu Feb 20, 2014 4:58 pm
Forum: Invoicing & billing
Topic: Combining two accounts
Replies: 3
Views: 2738

Re: Combining two accounts

robleyd wrote:Great - thanks for that.
Please be informed that your request has now been completed.

We have sent a confirmation e-mail to your nominated e-mail address held on file.
by AzwanM
Mon Jul 22, 2013 4:41 pm
Forum: Mobile services
Topic: Mobile Data SMS Notification
Replies: 4
Views: 2803

Re: Mobile Data SMS Notification

I got an SMS a few days ago telling me that I've exceeded 80% of my data quote for the month but upon checking the user facilities it only says I've used ~45%. Just thought I'd let you guys know if there's a bug in your reporting system. Let me investigate this further and get back to you with an u...
by AzwanM
Mon Jul 22, 2013 11:54 am
Forum: Mobile services
Topic: Mobile Data SMS Notification
Replies: 4
Views: 2803

Re: Mobile Data SMS Notification

I got an SMS a few days ago telling me that I've exceeded 80% of my data quote for the month but upon checking the user facilities it only says I've used ~45%. Just thought I'd let you guys know if there's a bug in your reporting system. Let me investigate this further and get back to you with an u...
by AzwanM
Mon May 27, 2013 6:12 pm
Forum: Invoicing & billing
Topic: Confusion over mobile billing dates
Replies: 2
Views: 1325

Re: Confusion over mobile billing dates

Hello, I'm running very close to allowance on my Z15 plan, and my son is already over on his Z29 (having recently had a baby :) so I've been keeping a close eye on both Mobile Meters. Both of these claim: Commencement Date of Current Bill Period 28th Apr 2013 Number of Days Since Last Bill 29 Next ...
by AzwanM
Fri Mar 23, 2012 4:27 pm
Forum: Improvement & suggestions
Topic: Billing
Replies: 5
Views: 3715

Re: Billing

It would be really nice to have Exetel send you a reminder of your bill a few days before the amount is due. I just think it is courteous to do so. All other utilities do that before taking money out of your account. After all you are accessing an account (with my permission) and an email does not ...
by AzwanM
Mon Dec 05, 2011 8:13 pm
Forum: Mobile services
Topic: Unbilled Charge
Replies: 4
Views: 822

Re: Unbilled Charge

Hi Exetel, It looks like there is an error made with the following unbilled charge : 2011-12-02 04:02:44 0416****** 132610 Mobile Call 13/1300/1800 Call 01:10:00 $69.69 I did not make a 70 min call to the number 132610, Fedex who's business hours are between 8.00 am- 10 pm, I also find it interesti...
by AzwanM
Fri Oct 28, 2011 8:15 pm
Forum: Mobile services
Topic: Considering moving from 3 to Z15.
Replies: 6
Views: 1486

Re: Considering moving from 3 to Z15.

Thanks. Is it only possible under my name? It's still early-ish in the relationship and I'm not sure my partner would feel entirely comfortable basically paying me for her mobile plan. I'm not sure I would either. :) Is there any way she can be billed directly? If I get the connection in my name, w...