Exetel customer help forum

Where in my contract does it say " you can take all my services away and not compensate the customer" If i sign a contract its binding on me to pay you for 12 months, why isnt it binding on EXETEL to provide the same plan for 12 months I understand the need to update plans from time to time, ive bee...

Im so angry at Exetel, I signed up 11 months ago, for nak2a plan, which was perfect for me $45 a month, 100 VoIP calls 30 faxes and 30 sms and 60 GB off peak data 12am-12noon in the 11 months I have been on this plan EXETEL have done the following Changed my off peak from 12-12 to 2am-12 Costing me ...

New design is slick and nice, but would be nice to have a faq section on each of the tabs as well, would certainly help newbies who dont know how to use to forum, also notice you have links for service problems but no links for billing problems there are no company contact numbers on the user pages,...

Does this also change for those of us that are on the old plans im on NAK2A plan or does it only apply to the current plans, and will we ever get back the 2 hours of downloading off peak that we lost last year Foz It applies to the plans listed on the web site. So your saying that as my plan no lon...

ForumAdmin wrote:

Affinity wrote:

ForumAdmin wrote:The changes will be reflected on the web pages and user facilities by COB today and apply from 1st April 2010.

1st April ??????

What don't you understand?

Duhhhhh................. today is the 20th of April

Does this also change for those of us that are on the old plans im on NAK2A plan

or does it only apply to the current plans, and will we ever get back the 2 hours of downloading off peak that we lost last year

Foz

This matter has now been sorted out to my satisfaction

THIS IS GETTING REDICULOS FELLOWS, IVE BEEN WAITING A WEEK FOR A REPLY FROM BILLING AND THIS IS WHAT THEY SENT ME A LINK TO MY INVOICES Dear Sir/Madam, You may view your invoices by logging into the Secure Members Facility located at: 1) ADSL + VOICE: https://www.exetel.com.au/members/index.php 2) ...

James
have sent you a pm with all the billing and account details

Sable, I understand that now, and as i said ive changed my details with my bank and cancelled the eft payment, you still haven't answered the questions ive asked. Why does my bill have EFT on it if it is not available to residential customers ? Why cant I view payments that i have made ? Why cant i ...

Sable, thank you for your response, can you please answer the following It is not up to Exetel to keep track of ad hoc payments you have made when it is very clear that these type of payments are not allowed. 1. Whos job is it, surely your account department would have the deposits listed against th...

I have also made extra payments by Bpay, these dont show on my account and i am wondering where to find this information, If you had read the WHOLE thread you would have realised this, before responding. what i am after is a screen that shows all payments debits and credits, so i can see whether im ...

As to why no-one from Exetel has responded, I don't know. The answer to that question Klaas is because there is no answer, because what i think has happened is that ive done something so out of the box, that the staff that normally answer questions in the forum within a few minutes (depending on ho...

I would have thought sending an email to this link which is the billing department would work www.exetel.com.au/members/billing_question.php but since its not been answered i will send it to the other email address It really amazes me that there is no where on the site that tells me the date my bill...

Still no reply from Exetel or any staff member ?????????? WHY