Exetel customer help forum

All sorted, thanks for your support, problem was that even though my Voip details were set on the Dynalink page under Voice, they obviously dropped out at some stage and I simply had to hit "apply" again ... sorry for the inconvenience but thanks again for your help / responses.

Hi again, So when I first joined with exetel on the naked (voip) plan, I think my original PSTN no. was converted into a VOIP no. and I also got a new VOIP no. For some reason, I couldn't work out how to use my original no. so I only ever used the new VOIP no. and that worked fine. When I then signe...

Note - something strange (well to me) and that may be of use in clarifying things for you ... the link you sent in your first response takes me to a page which says 'modify your voip service' and under current voip service details it says "you don't have voip service with exetel". Yet as per my last...

Hi again, I've tried dialling via VOIP (i.e. without the prefix ## which I use to make PSTN calls) 121 (both dialling then pressing the call button and vice versa) but it rings then a mechanical voice says unfortunately the no. you have dialled was incomplete or incorrect, please try again. I do sti...

I have a Dynalink RTA1046VW modem if that's what an ATA is? How would I know if a 'dial plan' is interfering?

Hi there, I'm now on the OCV200 / 35 plan and my modem is set so that I can make calls via VOIP or via PSTN (by using a prefix before dialling). This is all working very well though I've just realised that my answering machine is only linked up to the PSTN no. so if people call the VOIP no. it goes ...

Thanks Corey I'll wait to hear back from them

Hi Corey,

the number in the subject box of the reply email from billing@exetel.com.au is 3638845?

Hi Corey, I'm not sure that I received a ticket no. but I'll check tonight - I've been emailing billing@exetel.com.au I'll get back to you with a ticket no. tonight if they provided one. Thanks

Hi there, I'm just wondering if anyone else is experiencing the same problem ... since changing to the OCV200/35 from the naked service I was on, despite the new plan including free calls (from PSTN line) to Optus mobiles, I've been charged nearly $99 for calls to my partner's pre-paid Optus mobile ...

just in case it is of any use - the DSL light on my modem has been either off or flashing and on my modem webpage it says DSL router not ready to connect with either "handshaking" or "training" or often "down". at those times only the power light, the flashing or absent DSL light and the WLAN light ...

hi again, i just wanted to mention that since setting up the VOIP and PSTN combination with the filter / splitter in place for this OCV plan, my internet has been much slower and dropping out (several times - after a few minutes each time), have re-booted my modem 2 or 3 times this afternoon. the ph...

great, thank you so much, all sorted i believe, had a small issue re getting an engaged signal when dialing the prefix and no. re the PSTN calls but that was sorted thanks to the timely link you sent corey :D (re dazzled's tip about dialing the prefix and phone no. "then" hitting the call button rat...

Hi guys, bit late in the piece I know but i've just configured my modem for VOIP and PSTN use (was previously VOIP only) and just wanted to add for anyone's future reference that my uniden phone is the same as what dazzled said re the panasonic handset - i.e. for PSTN if i dial the prefix and phone ...

Ok, sorry re the ADSL / PSTN question I should have read manual for the modem first, i've just plugged filter / splitter in as it suggests and i can now receive the PSTN calls, i'll have a go at configuring the modem re the prefix thing and let you know if i have any trouble thanks