Search found 23 matches

by boardshorts
Sat Jun 13, 2020 6:41 pm
Forum: Improvement & suggestions
Topic: Improvements to the order processing
Replies: 2
Views: 255

Re: Improvements to the order processing

Thank you for your response and for passing it on to provisioning. The install happened seamlessly early 8JUN20 (on a public holiday). Not surprising as we had a working 100/5Mbps Telstra Cable HFC connection so it was swapping the NTD after reterminating the HFC cable in the pit, madison box, and w...
by boardshorts
Thu Jun 04, 2020 8:48 am
Forum: Improvement & suggestions
Topic: Improvements to the order processing
Replies: 2
Views: 255

Improvements to the order processing

1. I received a call 11:08am yesterday from someone purporting to be from the NBN about my pending Exetel HFC order. Suspicious as I know the NBN rings nobody but lots of scammers do. She seemed to know about the pending install and then asked COVID-19 questions so I realised that this was not the N...
by boardshorts
Thu Jun 04, 2020 8:13 am
Forum: Improvement & suggestions
Topic: No suggestion box on website
Replies: 1
Views: 155

No suggestion box on website

Struggling to find the suggestion box alluded to in the title of this thread (a Suggestion Box is also available in your member facilities). Search "member facilities"site:.exetel.com.au and find a reference in the exewiki https://exewiki.exetel.com.au/index.php?title=Members_Facilities#What_is_the_...
by boardshorts
Wed Nov 04, 2015 9:27 pm
Forum: Other
Topic: NBN outage Penrith
Replies: 8
Views: 4108

Re: NBN outage Penrith

Dear Sir, It is a change that will be better for you and other end users, as it takes out a layer of providing the service. Exetel does NBN where it can connect directly, and uses Optus for other parts of the country. Again my apologies for your service being down, we do our best, and I can assure ...
by boardshorts
Wed Nov 04, 2015 5:03 pm
Forum: Other
Topic: NBN outage Penrith
Replies: 8
Views: 4108

Re: NBN outage Penrith

James, A change I never asked for and did not want. The NBN service has not been problematic until this change, so I have to ask better for whom? Seems to contradict this press release http://www.itnews.com.au/news/exetel-signs-wholesale-nbn-deal-with-optus-408803 Paul from provisioning needs to get...
by boardshorts
Wed Nov 04, 2015 12:42 pm
Forum: Other
Topic: NBN outage Penrith
Replies: 8
Views: 4108

Re: NBN outage Penrith

Missed it by this much https://forum.exetel.com.au/viewtopic.php?f=296&t=42367 0201269288 Lost NBN this morning. Waited to 8:30am to discover it was the upgrade listed here https://forum.exetel.com.au/viewtopic.php?f=296&t=42382 and notified by email would happen 02NOV15. Website not updated with ou...
by boardshorts
Wed Nov 04, 2015 12:39 pm
Forum: Other
Topic: NBN outage Penrith
Replies: 8
Views: 4108

Re: NBN outage Penrith

Sorry its not an outage its an upgrade. Therefore no need to advise anyone or post on website/forums. Now blaming Optus was NBN until I reported that my Telstra and iiNet neighbours can use the NBN. Claimed that if I buy a Business Grade service they could fix it immediately but because I am Residen...
by boardshorts
Wed Nov 04, 2015 9:47 am
Forum: Other
Topic: NBN outage Penrith
Replies: 8
Views: 4108

NBN outage Penrith

Lost NBN this morning. Waited to 8:30am to discover it was the upgrade listed here https://forum.exetel.com.au/viewtopic.php?f=296&t=42382 and notified by email would happen 02NOV15. Website not updated with outage and support could not provide explanation why no disaster recovery was planned but pr...
by boardshorts
Wed Mar 05, 2014 9:26 am
Forum: ADSL connections
Topic: DNS Fails intermittently
Replies: 53
Views: 113361

Re: DNS Fails intermittently

Problem appears to have resolved itself around 7pm last night. Was failing less frequently in afternoon and then became chronic again around 6pm. Finally decided to setup a batch file that pipes ipconfig /all, tracert and nslookup to exetel, bom, smh and google to a text file for posting here. Vpn t...
by boardshorts
Tue Mar 04, 2014 3:38 pm
Forum: ADSL connections
Topic: DNS Fails intermittently
Replies: 53
Views: 113361

Re: DNS Fails intermittently

Dazzled - using DHCP assigning fixed IP and DNS servers by mac address. Modem/router address is NOT one of the DNS servers. Once DHCP lease is assigned the computer is doing the whole job itself. Confirmed settings with ipconfig also flushed dns cache on PC multiple times when it was failing. CoryPl...
by boardshorts
Tue Mar 04, 2014 10:58 am
Forum: ADSL connections
Topic: DNS Fails intermittently
Replies: 53
Views: 113361

DNS Fails intermittently

Tried 58.96.1.28 - the DNS assigned to my modem when it connects Tried 220.233.0.4. and 220.233.0.3 as recommended by Exetel website Tried 8.8.8.8 and 8.8.4.4 as recommended by Exetel support as a workaround. These all have the same symptoms, works intermittently then we get unable to resolve host e...
by boardshorts
Sun Aug 18, 2013 10:09 am
Forum: Mobile services
Topic: Mobile Data SMS Notification
Replies: 4
Views: 3185

Re: Mobile Data SMS Notification

Having same issue. SMS saying reached 100% of 1.5gb limit. Member facilities says 1147126KB with Real time Usage since 2013-08-16 19:37:16 of 30772 KB. Social network data is 105705KB.

Still appears to be broken.
by boardshorts
Fri May 17, 2013 2:47 pm
Forum: ADSL connections
Topic: Unplanned ADSL outage NSW 11:30am
Replies: 5
Views: 13799

Re: Unplanned ADSL outage NSW 11:30am

Now working on services connected to Homebush and Penrith exchanges after being down for over an hour.
by boardshorts
Fri May 17, 2013 1:22 pm
Forum: ADSL connections
Topic: Unplanned ADSL outage NSW 11:30am
Replies: 5
Views: 13799

Re: Unplanned ADSL outage NSW 11:30am

As I stated in the first post - it reconnected and was working. Disappeared again at 1:10pm with same username password problem. Same issue as peter_mcc who I believe is St Leonards exchange and I am on Homebush exchange. Posting via mobile. Exetel status "no known issues". and 10 mins later "Teleph...
by boardshorts
Fri May 17, 2013 12:21 pm
Forum: ADSL connections
Topic: Unplanned ADSL outage NSW 11:30am
Replies: 5
Views: 13799

Unplanned ADSL outage NSW 11:30am

Internet service disappears and I check modem and it says ADSL is active but username and password is incorrect. Cycle modem and again after ADSL becomes active get username and password is incorrect. Tether and check Exetel website - no planned or unplanned outages listed. Ring Exetel and while in ...