Exetel customer help forum

Thank you very much once again. I do appreciate your help
Regards,
Neil

It`s WORKING!!!! Woke up this morning, and yes it`s working!!! I didn`t do anything, so I`m cautious not to get too excited as whatever has changed that has allowed me to access the site, may change back again.
Thank you to everyone for all your help.
Neil

Hi
Ticket number is 1841083.

Thank you very much for passing this on.

Neil

I lodged a ticket, and I have had 2 responses. 1 response was a pretty automated one suggesting changing the DNS servers, and the 2nd reponse I received yesterday suggested changing the MTU size from 1500 to 1400 or 1300. This also didn`t work. I haven`t heard from anyone now for almost 24 hours on ...

Just in case this info is important, I`m using Mac OSX Snow Leopard. Apparently Snow Leopard treats DNS issues a little differently to how Leopard did. Also, I booted into Windows on this same Mac, tried changing the DNS settings in Windows and it also makes no difference whatsoever to this 1 web si...

Thanks for reminding me about Terminal. I tried it and this is what the traceroute says: Traceroute has started… dyld: shared cached file was build against a different libSystem.dylib, ignoring cache traceroute to www.gscalecentral.co.uk (213.130.131.132), 64 hops max, 52 byte packets 1 192.168.1.1 ...

Quite interesting all this. I`ve never experienced an issue like this before, and I`m fascinated how much ppl in the know, know about all this. It`s slowly starting to make some sense to me.

I have received an email from customer support and they recommended trying to change DNS servers. I did that with no success. They then asked for me to ping and trace route the web site and send back the data. Here are my results (I Think) Ping 213.130.131.132 [www.gscalecentral.co.uk] Timed out Tim...

Thank you very much for your replies everyone. I will contact the recommended email and see if they can do anything.

Much appreciated. I`ll report back once the problem is fixed.

So what does that mean? There are other aussies using the above mentioned web site quite well. This web site has not worked once for me. Is there anything I can do or report to someone? I just did a test using the iseveryonedownorisitme web sit eand it says it`s me and that gscalecentral is up!! I`m...

Well it seems that way at first. But I can access this site on my iphone using the 3G network, but not my wi-fi connection. Also, if I use a proxy server, I can access the web site, but as soon as I`m off the proxy, I cannot access it. So it seems to be an Exetel thing.

Hi For the last few weeks, I have been trying to access this web site www.gscalecentral.co.uk and both browsers on my iMac are not loading it up. It works when using the 3G network on my iPhone, but if my iPhone uses my wi-fi connection (exetel) it also never loads this site up. This is the ONLY sit...

Well thank you for letting me know. No one else has bothered to keep me updated on what is happening. I think it`s pretty bad when I first ordered all of this over a month ago, yet it still isn`t all in place, regardless as to who`s fault it is. I don`t hold out any hope that this new submission wil...

14 days since connection, yet still no number being ported over....what the hell is going on exetel???? I need that number!!!!!

Hi again.
Well it`s been 9 days since connection, and still, my old phone number is accepting phone calls through the original land line, and it appears that it hasn`t yet been ported to my account. What is the best way to have this seen to please?
Regards,
Neil