Search found 22 matches

by BradM
Thu Apr 03, 2014 8:29 pm
Forum: Mobile services
Topic: You want twice for less?
Replies: 85
Views: 18586

Re: You want twice for less?

We have just received the same e-mail notice for our services. 1. It is distasteful to be forced off a plan. Exetel does this far too often. It is inconvenient for customers, and it punishes user loyalty. Every time we are forced off a plan, we seriously review our relationship with the supplier. Fe...
by BradM
Mon Oct 01, 2012 11:42 am
Forum: ADSL connections
Topic: Outage Mon Oct 1?
Replies: 3
Views: 401

Re: Outage Mon Oct 1?

For us this outage lasted from about 10:15am to about 11:15am. Strange problem: everything looked OK - could ping, could traceroute, DNS OK - but no browsing throughput, zero data. Tech Support confirmed that this is the same problem many people are having. AT about 11:15am it has come back to norma...
by BradM
Thu Jun 09, 2011 12:57 am
Forum: Mobile services
Topic: Plan changed-Emails keep coming
Replies: 5
Views: 637

Re: Plan changed-Emails keep coming

We all have similar problems with uncoordinated communications from Exetel. My impression is that Exetel's automated processes are a mess, implemented in haste, not quality-controlled, not tested, and riddled with bugs and unleashed on customers all the same without regard to their effect. Multiple ...
by BradM
Mon Jun 06, 2011 9:52 pm
Forum: Mobile services
Topic: Optus V9
Replies: 5
Views: 817

Re: Optus V9

We have been overcharged for the period we were still on Vodafone-based plan, beginning with calls we made on the Vodafone plan even before we received the notice that the Vodafone-based plan was to be terminated and before even the offer to change to a V plan, and long before we either took up the ...
by BradM
Thu Jun 02, 2011 12:46 pm
Forum: Mobile services
Topic: Optus V9
Replies: 5
Views: 817

Re: Optus V9

I remember I have seen that, but right now cannot find an example on my invoices. Normally the 61 would be the international dialling prefix for Australia, and 11 might be the tail end of the international access code 0011. It is valid to call, via the mobile network, Australian numbers expressed as...
by BradM
Wed Jun 01, 2011 11:37 pm
Forum: Mobile services
Topic: Optus V9
Replies: 5
Views: 817

Re: Optus V9

We and another client have the same issue. If you examine your invoice and you have the same problem, it will be not the V9 plan that is the problem but that, for the calls made while still on the Vodafone plan prior to porting to the V9, those calls which were free on the Vodafone plan have been ch...
by BradM
Wed Nov 17, 2010 9:01 pm
Forum: Web site
Topic: Report Broken Links/Failed Web Functions Here
Replies: 483
Views: 56776

Re: Report Broken Links/Failed Web Functions Here

From page http://www.exetel.com.au/a_plan_pricing_new.php if I click on, say, plan T1500-A ORDER button, I arrive at the order page https://www.exetel.com.au/order/residential_online_form.php?agent_code= then if I scroll down to "ADSL Modem Type" then in the "Spec Sheet" download column, the downloa...
by BradM
Wed Jan 20, 2010 4:09 am
Forum: SMS via ADSL
Topic: Not recieving SMS's from Three on HSPA plan
Replies: 18
Views: 7419

Re: Not recieving SMS's from Three on HSPA plan

I recently had a detailed discussion with a Three user about this issue, but it related to SMSes sent TO that Three user arriving after very long delays. We checked amongst several phone users present and determined that - SMSes sent by a retail Vodafone pre-paid customer using a Nokia (6300 I think...
by BradM
Wed Jan 20, 2010 3:47 am
Forum: Mobile services
Topic: Looking for Nokia 3G Mobile Recommendations
Replies: 21
Views: 1711

Re: Looking for Nokia 3G Mobile Recommendations

Gidget, Sorry, didn't see your post until today. I have been doing an ongoing evaluation of smartphones with a good and flexible set of capabilities at a reasonable price - a frugal solution. I can't comment on the SIP issue specifically; other people would know a lot more and have the experience. B...
by BradM
Mon Dec 14, 2009 2:14 am
Forum: Mobile services
Topic: MyVodafone
Replies: 9
Views: 1982

Re: MyVodafone

I really need to be able to make detailed adjustments to the voicemail and diversion settings, something I don't seem to be able to do either via the handset (receiving message "At present not possible!") or via the voicemail menu, and my last hope was to be able to do it via the "My Vodafone" as re...
by BradM
Sun Nov 29, 2009 9:55 pm
Forum: Web site
Topic: Report Broken Links/Failed Web Functions Here
Replies: 483
Views: 56776

Re: Report Broken Links/Failed Web Functions Here

OK, thanks. I have since noticed that, on business ADSL page http://www.exetel.com.au/business_plan_pricing_new.php there is a similar issue that it would be good to resolve. The page says "Any business user can sign up for any residential ADSL plan if those plans meet their specific needs and those...
by BradM
Thu Nov 26, 2009 11:55 pm
Forum: Mobile services
Topic: Mobile global roaming data tarif
Replies: 13
Views: 954

Re: Mobile global roaming data tarif

It's also really good that the flagfall has been eliminated, and the billing unit reduced to 5KB.
by BradM
Thu Nov 26, 2009 11:25 am
Forum: Mobile services
Topic: Mobile global roaming data tarif
Replies: 13
Views: 954

Re: Mobile global roaming data tarif

That is better news. Thank you for the update.
by BradM
Tue Nov 24, 2009 12:55 am
Forum: Web site
Topic: Report Broken Links/Failed Web Functions Here
Replies: 483
Views: 56776

Re: Report Broken Links/Failed Web Functions Here

Hi Melanie, You didn't actually read my question in detail, and so you didn't get my point when replying to (A) and (B). But someone apparently did notice that the web page was wrong (it was wrong all weekend) and has now set the monthly fee for the 10+ services plans back to zero, so the pricing no...
by BradM
Sun Nov 22, 2009 12:47 am
Forum: Web site
Topic: Report Broken Links/Failed Web Functions Here
Replies: 483
Views: 56776

Re: Report Broken Links/Failed Web Functions Here

Regarding changes in the past few days to http://www.exetel.com.au/business-hspa-pricing.php and the corresponding corporate page http://www.exetel.com.au/corporate-hspa-pricing.php , you might like to verify that the page is the way you really want it to read. (A) I noticed changes in this sequence...