Search found 7 matches

by aaron.h
Tue Feb 03, 2015 8:15 pm
Forum: ADSL connections
Topic: Unable to connect - ppp authentication fail
Replies: 39
Views: 9937

Re: Unable to connect - ppp authentication fail

I've been having the exact same problem since Friday night here in Surry Hills. I have lodged a ticket but still have not had a single reply from exetel. Can I please get A tech to have a look at the open ticket (#8761527).
How long till this will be fixed?
by aaron.h
Fri Jun 11, 2010 5:36 pm
Forum: ADSL connections
Topic: No adsl2 connection
Replies: 1
Views: 420

No adsl2 connection

Hey all,

As of yesterday my naked adsl2 connection has completely gone. The modem itself is fine, i've done all the necessary checks on it, but still fail to get a adsl / ppp light on the modem. Can you check if there is a problem at your end.

My service number is : 0295238528

Thanks.
by aaron.h
Tue Nov 10, 2009 8:39 pm
Forum: ADSL connections
Topic: No Busy tone, slow speeds, adsl dropout
Replies: 9
Views: 1407

Re: No Busy tone, slow speeds, adsl dropout

hey, exetel have now closed my ticket, saying that there is nothing that can be done, because apparently when they went to telstra, they told exetel that the infrastructure in cronulla is not up to date... i struggled to truely understand what he meant through his indian accent. No matter what i sai...
by aaron.h
Tue Oct 27, 2009 10:22 pm
Forum: ADSL connections
Topic: No Busy tone, slow speeds, adsl dropout
Replies: 9
Views: 1407

Re: No Busy tone, slow speeds, adsl dropout

Hey Corey, I have had my line isolated for the last 24 hours while they have done another line test, but i havent heard anything back. I would appreciate it alot if you could raise this thread and the ticket #1773890 with an engineer. I am willing to take the risk of being charged the $220 call-out ...
by aaron.h
Mon Oct 26, 2009 3:01 pm
Forum: ADSL connections
Topic: No Busy tone, slow speeds, adsl dropout
Replies: 9
Views: 1407

Re: No Busy tone, slow speeds, adsl dropout

hey, Yeh i mentioned that i had no tone at all on my handset in the last 3 emails i sent to res. support, even asking them in each email if i was meant to hear anything, but never got a answer back until today, when they told me the same answer as you said, but only advised that they will also do an...
by aaron.h
Mon Oct 26, 2009 7:50 am
Forum: ADSL connections
Topic: No Busy tone, slow speeds, adsl dropout
Replies: 9
Views: 1407

Re: No Busy tone, slow speeds, adsl dropout

Thanks for the reply,

I will keep trying everything residential support suggests, hopefully get somewhere soon.

But i was just wondering, am i meant to hear any tone or sound when i plug a handset into the wall socket?
by aaron.h
Sun Oct 25, 2009 3:05 pm
Forum: ADSL connections
Topic: No Busy tone, slow speeds, adsl dropout
Replies: 9
Views: 1407

No Busy tone, slow speeds, adsl dropout

Hey all, On the 16/10/09 my naked adsl2+ service was connected, and since then i have been having terrible speeds, constant adsl light drop out on my modem, and now when i tried my handset in the telecom outlet i have no sound at all, completely dead. A week ago I opened a ticket #1773890, and have ...