Exetel customer help forum

where was the email sent to? I only have yahoo email.

Have new computer with windows 8,as well as new router (netgear DGN2200v3). All lights on while the ethernet cable is plugged in but once cable removed, dsl light goes out and consequently no internet. It should really be functioning wirelessly. Any suggestions please?

I am registered with Exetel Voip. Y/day there were some problems with the entire service. I can make calls but we've noticed that there is a delay, about 7 seconds between myself and the other person. It makes conversation strange as we have to wait about 7 sec for the other person to get the messag...

I tried to reset our ATA for Voip because I am unable to make Voip calls. I do a factory reset and enter in the required details as shown in the Voip
V210P Setup guide. When finished, it comes up with 'not registered'. Am I missing a step or something?

We're thinking of moving house. Am I able to keep the same DID voip number in my new location?

How do you retrieve your messages with Voip? I came home to see " 1 new call " on my phone screen. I press the ok button hoping that I can retrieve the call. Instead it gives the engaged sound. Am I suppose to press something? Also, when does the ' 1 new call ' disappear from my screen? It's been th...

Used my voip to make a call tonight but only spoke for about a minute or maybe less when the line became dead. Caller said they could hear me but I couldn't hear them. I rang someone else and the same thing happened. Any ideas?

The site that you've given me, I have viewed several times. I understand it and would do it, if my router had those settings. However, I must tell you Dazzled, that I just got a call through my Voip! We trialled it through someone else's phone. How do you explain that. Is it suppose to go through wi...

On the left hand side of the set up, it has a dark blue or dark purple column with numerous headings.In basic settings there is no port/f or add customer service. It's as if this netgear won't allow you to do it. But, I think there are ways of getting around it. I have checked all the side panels. N...

I agree that the port forwarding should be fixed which will then allow calls to come through on my DID. By the way, thanks Dazzled for looking up the netgear guide. I have that manual but on my DGN2200B, there is no provision for port forwarding or inbound rules or anything similar. I can see where ...

I just rang my DID from my mobile. It did ring. I picked it up but I couldn't speak as it was still ringing while I held the handset and didn't stop until I terminated the call. Are you saying because I don't have port forwarding, I won't be able to have other people ring me on DID? Even if I wanted...

We're in ! You were correct Dazzled. I had the 2 cables in the wrong position. So when I swapped them. It worked! Thanks for that. But I'm totally baffled about the port forwarding to which I've done nothing. Do you think my modem (Netgear DGN2200) has it set up already? In reality, all I did was ho...

How do I change the password? The password they gave me is long and doesn't make sense to me.

As yet my modem/router has been on the whole time during this Voip configuration. Do you suggest that I switch it off and switch it back on? Will I lose it's settings? and have to re configure it?

Thanks for your reply. Firstly, I should make myself clear. I have a hands-free phone that is mounted on the wall. I have a netcomm V210P ATA . There is no cable in the LAN port of the ATA. I do have other cables connected and if by chance, the cables in the phone and line ports are back the front, ...