Search found 11 matches

by Donnamck
Thu Mar 13, 2014 10:33 am
Forum: Customer reviews
Topic: Punished for being a loyal customer - costs more for plans
Replies: 2
Views: 4065

Punished for being a loyal customer - costs more for plans

Exetel why do you punish your loyal customers? I have been a customer for over 7 years, I have accepted your increase of nearly $30 in one foul swoop of my 200gb service in those years. Now I am hitting hard economical times and want to change my plan and bundle my home phone with it and I get punis...
by Donnamck
Fri Oct 30, 2009 7:36 am
Forum: Email issues
Topic: Email and loging into members area problems
Replies: 14
Views: 2676

Re: Email and loging into members area problems

finally got it sorted out......apparently passwords have to have a number ......well thats the only change I made.

Now about this slow speed and the internet dropping out on the other computers in the house.........
by Donnamck
Thu Oct 29, 2009 10:34 am
Forum: Email issues
Topic: Email and loging into members area problems
Replies: 14
Views: 2676

Re: Email and loging into members area problems

ARRRGGGHHHH not having fun here.....now have a problem with stupid real player it wont play the video, although I have set up heaps of email accounts I thought I would just make double sure....... its just not my day....will have to play with it tonight. So if I dont answer it is because I am at work.
by Donnamck
Thu Oct 29, 2009 10:29 am
Forum: Email issues
Topic: Email and loging into members area problems
Replies: 14
Views: 2676

Re: Email and loging into members area problems

Also another quick question. I just used the speed test and got 749.20kbps yet I signed up for 1500 is it normal for this to be so slow......
by Donnamck
Thu Oct 29, 2009 10:27 am
Forum: Email issues
Topic: Email and loging into members area problems
Replies: 14
Views: 2676

Re: Email and loging into members area problems

Can you send and retrieve mail using https://webmail.exetel.com.au/ (cookies set)? If you can, then obviously the Exetel account has been set up properly and the password is good, and you have a Vista mail config problem. If you can't get webmail, the account hasn't been set up correctly or the pas...
by Donnamck
Thu Oct 29, 2009 7:48 am
Forum: Email issues
Topic: Email and loging into members area problems
Replies: 14
Views: 2676

Re: Email and loging into members area problems

ok I found out that I had to set up an email accout via the facilities site which I could not get into. Got into this morning set up a new account but am still having problems. I keep getting the popup window that asks for your username and password before it will check emails. I click on ok and it ...
by Donnamck
Wed Oct 28, 2009 9:08 pm
Forum: Email issues
Topic: Email and loging into members area problems
Replies: 14
Views: 2676

Re: Email and loging into members area problems

nope still getting the annoying little popup box asking for may email and password......grrrr
by Donnamck
Wed Oct 28, 2009 8:19 pm
Forum: Email issues
Topic: Email and loging into members area problems
Replies: 14
Views: 2676

Re: Email and loging into members area problems

You need to change the smtp server for all accounts you will be sending mail from to; smtp.nsw.exemail.com.au while you are connected to an Exetel service you can only send via the Exetel's smtp server, this is an anti-spam measure As to the receiving pop3 error double check the passord you used wh...
by Donnamck
Wed Oct 28, 2009 7:22 pm
Forum: Email issues
Topic: Email and loging into members area problems
Replies: 14
Views: 2676

Re: Email and loging into members area problems

The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was 'user@ozemail.com.au'. Subject 'test' Server Error: 530 Server Response: 530 Authentication required Server: 'smtp.ozemail.com.au' Windows Live Mail Error ID: 0x800CCC78 Protocol: S...
by Donnamck
Wed Oct 28, 2009 7:21 pm
Forum: Email issues
Topic: Email and loging into members area problems
Replies: 14
Views: 2676

Re: Email and loging into members area problems

ohh I forgot to say the error code I am getting Unable to send or receive messages for the Exemail.com (phone number) account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account. Server Error: 0x800CCC9...
by Donnamck
Wed Oct 28, 2009 7:19 pm
Forum: Email issues
Topic: Email and loging into members area problems
Replies: 14
Views: 2676

Email and loging into members area problems

Hi I am new......totally. I churned over to Exetel today. I have web no worries, most of the day actually. I moved from ozemail(now iinet) to here but am keeping my ozemail email account. My problem is.....I cant send emails. I can receive via ozemail but not exetel. I have done a ping and it was fi...