Exetel customer help forum

I will get someone from Sales to get in touch with you. Thanks for the reply, someone from sales did ring and was told again to contact Telstra, which I did again, whom told me the same thing as they did before, they will not help me unless I signed up with a service from them. But I was also told ...

I wanted to relocate my service to the new address and I feel like no one wants to help. I rang Exetel again just a short while ago, again was advised to talk to Telstra, although Telstra told me earlier today to talk to Exetel. Its bad enough trying to understand Non Australians on the phone, All I...

I just moved into the premises next door but the existing phone line into the new place doesnt seem to work at all, I have contacted Exetel via phone this morning, which they couldnt find any working line into the place, so I then contacted the owner and he said it used to work fine several years ag...

Thanks for the reply, but I think its back to normal, probably somethin goin on with the exchange, I was disconnected a couple times just before, but seems to be normal.. fingers crossed

Having really slow speeds right now, Am in Maroochydore QLD.. [`[*Test Results from <a href="http://www.ozspeedtest.com/bandwidth-test/results/27596856">Oz Broadband Speed Test</a>*]`] [(---------------------------------- Test run on [*14/11/2013*] @ [*02:07 AM*])] [(Mirror: [*Exetel*] Data: [*165 K...

Yea, this is my first email I have had from Exetel since August, and just got this email today too...

The last few mins I am getting constant drop outs, I can get to this site, but whirlpool and ANZ and all other sites I cant get on to..
I am in Maroochydore, QLD.. Been fine all this morning until now

yea, seems faster now, hope no DCs from AOE Online lol..
Anyway, hello neighbor mightymatt

Same problem here, Maroochydore QLD ..
Teamspeak that I connect to cant stay connected, all sites load slowly if at all
This site loads the best, whirlpool is near impossible

Thanks .. i just noticed that my connection was reset and now my speeds are way better, but now sync at 8mbit, before I was sync at 11mbit (for last 5 years).. My download speed is around 800KB/sec now, where before it was 1000 - 1100KB/sec..
I usually dont have any problems.

Im having bad speed issues today too.. yesterday was fine.. Modem says im sync at 11mbit but speed tests say my connection speed is below 1mbit.. Trying to download from US and am getting approx 30 KB/sec Im in Maroochydore QLD http://www.ozspeedtest.com/bandwidth-test/results/25430230 Cant use spee...

Mine went down too, about an hour this time.. exactly as lollylee has stated

Whatever the problem is, its not local to me (sunshine Coast), since users report the same problem at the same times from different places in Queensland.. The internet just got back up just a minute ago, was down for about 15mins, something has to be done to fix this, it cant be ignored. The problem...

Just had another drop out again.. was down for just over 30mins


EDIT:
Stayed up for 10mins then went down again for 9mins

Nearly everyday I have been getting drop outs, also others in QLD have been having the same probs.. I have tried 2 other ADSL modems and still the same prob. It does seem to me a QLD problem. Last drop out was a few mins ago, at around 3am this morning there was a drop out .. Im at Maroochydore exch...