Search found 156 matches

by csouter
Thu Oct 19, 2017 4:02 pm
Forum: Improvement & suggestions
Topic: Android 'My Exetel' app
Replies: 24
Views: 5622

Re: Android 'My Exetel' app

Thanks for the update and glad to hear that works for you. I have escalated with developers too and I will get them to stop investigating. :) It seems that the problem was not with the app itself, but with the Exetel user/pass combo database. I had lots of old logins from various services, and once...
by csouter
Thu Oct 19, 2017 2:20 pm
Forum: Improvement & suggestions
Topic: Android 'My Exetel' app
Replies: 24
Views: 5622

Re: Android 'My Exetel' app

Just downloaded and installed it. Play Store says: First release, v1.0.0, Updated 2017-10-12 Login still fails. Just a heads-up... Because I had also left a comment about the app on Google Play, the app developer has been in touch with me, with a suggestion to reset the password, adding that it wou...
by csouter
Wed Oct 18, 2017 11:24 pm
Forum: Improvement & suggestions
Topic: Android 'My Exetel' app
Replies: 24
Views: 5622

Re: Android 'My Exetel' app

Please note that we have removed the old "Myexetel" app now and the estimated time for the release of the new app is this October 2017. Just downloaded and installed it. Play Store says: First release, v1.0.0, Updated 2017-10-12 Login still fails. Can you please check and confirm the same logins wo...
by csouter
Wed Oct 18, 2017 5:39 pm
Forum: Improvement & suggestions
Topic: Android 'My Exetel' app
Replies: 24
Views: 5622

Re: Android 'My Exetel' app

stevecJ wrote: Please note that we have removed the old "Myexetel" app now and the estimated time for the release of the new app is this October 2017.
Just downloaded and installed it.
Play Store says: First release, v1.0.0, Updated 2017-10-12
Login still fails.
by csouter
Fri Sep 15, 2017 2:01 pm
Forum: Improvement & suggestions
Topic: Android 'My Exetel' app
Replies: 24
Views: 5622

Re: Android 'My Exetel' app

stevecJ wrote:Hi,
Please note that we have removed the old "Myexetel" app now and the estimated time for the release of the new app is this October 2017.
Thanks for the update.
I'm looking forward to seeing it.
by csouter
Fri Sep 15, 2017 12:37 am
Forum: Improvement & suggestions
Topic: Android 'My Exetel' app
Replies: 24
Views: 5622

Re: Android 'My Exetel' app

Please note that our developers are working on a new ios / android "My exetel" app and we hope to release it soon. Therefore the current app may have bugs and it will be removed from the play store. Once the new app gets released, you may able to install it with new features. :) Many thanks for you...
by csouter
Thu Sep 14, 2017 10:00 am
Forum: Improvement & suggestions
Topic: Android 'My Exetel' app
Replies: 24
Views: 5622

Re: Android 'My Exetel' app

Hello, I cannot get this app to work on my Samsung Galaxy Note 4, running Android 6.0.1. Google Play Store states that app is compatible with my device, and app installs and opens OK, but login fails, even though I am ABSOLUTELY CERTAIN that my login details were entered correctly. I notice that the...
by csouter
Wed Aug 23, 2017 7:19 pm
Forum: Other
Topic: Cannot Login to Helpdesk
Replies: 14
Views: 2355

Re: Cannot Login to Helpdesk

i have received the response on what I have escalated originally about your helpdesk issue. As per to our system administration department, You just need to register the email/account again and then you will be able to see all the tickets with the recipient as your registered email address. I have ...
by csouter
Wed Aug 23, 2017 4:55 pm
Forum: Other
Topic: Cannot Login to Helpdesk
Replies: 14
Views: 2355

Re: Cannot Login to Helpdesk

Your recent PM seems to have explained a lot and because you have mentioned Exetel Helpdesk, we have completely investigated a different issue :( . It appears to be that you are referring to the My Exetel or the Member facility login and not the Helpdesk login. https://www.exetel.com.au/my_exetel i...
by csouter
Wed Aug 23, 2017 4:06 pm
Forum: Customer reviews
Topic: The Exetel 6-year club
Replies: 136
Views: 42761

Re: The Exetel 6-year club

James wrote:Yes you would be a pioneer :)

please confirm your current service number and I can give you a small monthly discount.
Many thanks.

PM sent.
by csouter
Wed Aug 23, 2017 4:04 pm
Forum: Other
Topic: Cannot Login to Helpdesk
Replies: 14
Views: 2355

Re: Cannot Login to Helpdesk

csouter wrote:I shall also PM you once again, because I have had several different service numbers since my Exetel service, (dating back to 2004), although the actual service address has not changed during the whole time I have been an Exetel customer.
PM sent.
by csouter
Wed Aug 23, 2017 3:21 pm
Forum: Customer reviews
Topic: The Exetel 6-year club
Replies: 136
Views: 42761

Re: The Exetel 6-year club

James wrote:Creation Date: 2004-03-29 13:11:04
Thanks, James. (I've just sent you a PM, as you suggested).

Does that make me an "Exetel Pioneer" or not, and why should I care? :lol:
by csouter
Wed Aug 23, 2017 3:03 pm
Forum: Customer reviews
Topic: The Exetel 6-year club
Replies: 136
Views: 42761

Re: The Exetel 6-year club

James wrote:Why not email me the details again?
Will do.
by csouter
Wed Aug 23, 2017 3:00 pm
Forum: Other
Topic: Cannot Login to Helpdesk
Replies: 14
Views: 2355

Re: Cannot Login to Helpdesk

Meantime can you confirm the last time you have used this account, with your given email address? I presume you mean my Exetel Helpdesk account. The last time I used Exetel Helpdesk was about a problem I was having with my VoIP service. The ticket number was #10562306, and the last email I sent in ...
by csouter
Wed Aug 23, 2017 12:23 pm
Forum: Customer reviews
Topic: The Exetel 6-year club
Replies: 136
Views: 42761

Re: The Exetel 6-year club

I've been an Exetel customer since (I think) April 2004, but I can't tell the EXACT date from the information given below, which is part of a PM I received from James in reply to an enquiry I made on 2015-04-09: Creation Date: 2004-03-29 13:11:04 Application Date: 2004-03-29 We Send Order To Telstra...