Search found 362 matches

by udara
Wed May 01, 2013 10:55 am
Forum: ADSL connections
Topic: Provisioning strangeness
Replies: 13
Views: 14730

Re: Provisioning strangeness

Hi. Just an FYI that the tech has come by and I now have a properly established line (not piggybacking on someone elses). However, my DSL speeds are now abysmally slow ! When I was on the "zombie" line, an exetel speed test gave me download speeds of above 750KB/s. On this line, however, I'm only g...
by udara
Tue Apr 30, 2013 10:15 pm
Forum: ADSL connections
Topic: lost sync 2 hours ago
Replies: 2
Views: 6091

Re: lost sync 2 hours ago

Hi guys, our modem lost sync since 2 hours ago. I have tried power cycle, rebooting the modem, changing between pppoa and pppoe but still no luck. Can someone have a look for us please? Cheers I have run a line test but i cannot see any issues on it therefore I have done a reset to your connection....
by udara
Tue Apr 30, 2013 7:34 pm
Forum: Email issues
Topic: Webmail really slow
Replies: 3
Views: 1928

Re: Webmail really slow

Hi,

I have escalated this issue to our Sys admins for further investigations and created a ticket for future reference (ticket id :6504024) :)
by udara
Fri Apr 26, 2013 7:10 pm
Forum: ADSL connections
Topic: Provisioning strangeness
Replies: 13
Views: 14730

Re: Provisioning strangeness

Hi. Just a curiosity. I've recently had a new line installed. Though it's status is still pending, the line is actually active and functional. On top of that, I've just received an email that a technician will come over to complete the cut over. Is that really necessary? As per our records the serv...
by udara
Thu Apr 25, 2013 11:39 pm
Forum: Archived threads
Topic: Unplanned Outage - Telephony service in Mitchham VIC
Replies: 1
Views: 391

Re: Unplanned Outage - Telephony service in Mitchham VIC

UPDATE

Supplier confirms that the outage has been resolved now.
by udara
Tue Apr 23, 2013 8:17 pm
Forum: Archived threads
Topic: Unplanned Outage - Telephony service in Mitchham VIC
Replies: 1
Views: 391

Unplanned Outage - Telephony service in Mitchham VIC

Event


Unplanned Telephony service outage in Mitchham VIC

Impact

Some services connected to OT38_HUAB_00 - Mitchham may experience a temporary disruption to their Telephony service.

ETR

No ETR
by udara
Tue Apr 02, 2013 11:01 pm
Forum: Customer reviews
Topic: Online Invoice Design and Display
Replies: 1
Views: 3229

Re: Online Invoice Design and Display

Thank you :mrgreen: , Its always great to get good feedback
by udara
Tue Apr 02, 2013 10:58 pm
Forum: Invoicing & billing
Topic: April Fool: You owe us money! How much? Not telling!
Replies: 7
Views: 2677

Re: April Fool: You owe us money! How much? Not telling!

I have forwarded this thread to the Billing team leader , She will have a look at this and get back to you :)
by udara
Tue Apr 02, 2013 10:48 pm
Forum: ADSL connections
Topic: High Pings! Xbox live is a no go :(
Replies: 9
Views: 4189

Re: High Pings! Xbox live is a no go :(

Hi exetel I been have terrible issues with ping/jitter for a while now. normally pings around 30ms. But of late it's around 200ms to the closest servers. Could someone please help me with these issues. Thanks Hi my99, Could you please PM me your service number , so that I can have a look into your ...
by udara
Mon Apr 01, 2013 10:54 pm
Forum: ADSL connections
Topic: Recent Packet Loss, High Jitter and High Pings.
Replies: 9
Views: 4571

Re: Recent Packet Loss, High Jitter and High Pings.

Hi mightymatt,

I have just run a line test on your connection and i cannot see any issues on it therefore I have done a reset on it too , would you please be able to see if this make any difference.

I have created a ticket for you too for future reference (Ticket ID: 6376067) :)
by udara
Mon Apr 01, 2013 9:44 pm
Forum: ADSL connections
Topic: Recent Packet Loss, High Jitter and High Pings.
Replies: 9
Views: 4571

Re: Recent Packet Loss, High Jitter and High Pings.

I have performed a reset on your connection. would you please be able to re-test and let us know if you are still experiencing issues :) and I have created a ticket for future reference, Ticket ID :6376040.
by udara
Fri Mar 29, 2013 3:24 pm
Forum: ADSL connections
Topic: Recent dropouts in Kellyville NSW
Replies: 6
Views: 3805

Re: Recent dropouts in Kellyville NSW

OK so I reported a fault on Monday, over the phone, because over the weekend, after a couple of dropouts I plugged in a phone into the phone line and heard static, then, on Monday, I heard two people having a conversation! Crossed line? Now I'm getting an SMS every day telling me the issue will be ...
by udara
Wed Mar 27, 2013 4:16 pm
Forum: ADSL connections
Topic: Any way to see that status of plan change?
Replies: 12
Views: 3990

Re: Any way to see that status of plan change?

enterthefray wrote:PM has been sent.
Your plan should change over on the 28th of March as this will be the start of your new billing cycle .
by udara
Wed Mar 27, 2013 10:26 am
Forum: ADSL connections
Topic: Any way to see that status of plan change?
Replies: 12
Views: 3990

Re: Any way to see that status of plan change?

enterthefray wrote:Will the 'PENDING' change at the first of the month ?? if not .. would i need to wait till next month to get ADSL2
The plan change will generally come into effect at the start of you next billing cycle. :)

If you could PM me your service number I could have a look at the exact dates for you.
by udara
Thu Mar 14, 2013 3:28 pm
Forum: VOIP
Topic: Inbound VOIP does not work
Replies: 7
Views: 3553

Re: Inbound VOIP does not work

I did some more internet searching and found Billion have recently released a firmware upgrade: 2.24b Immediately after purchase I upgraded to 2.24a which was only a day or so before the 2.24b upgrade was released I was reluctant to restart with factory settings so installed and restarted with curr...