Exetel customer help forum

Hi. Just an FYI that the tech has come by and I now have a properly established line (not piggybacking on someone elses). However, my DSL speeds are now abysmally slow ! When I was on the "zombie" line, an exetel speed test gave me download speeds of above 750KB/s. On this line, however, I'm only g...

Hi guys, our modem lost sync since 2 hours ago. I have tried power cycle, rebooting the modem, changing between pppoa and pppoe but still no luck. Can someone have a look for us please? Cheers I have run a line test but i cannot see any issues on it therefore I have done a reset to your connection....

Hi,

I have escalated this issue to our Sys admins for further investigations and created a ticket for future reference (ticket id :6504024)

Hi. Just a curiosity. I've recently had a new line installed. Though it's status is still pending, the line is actually active and functional. On top of that, I've just received an email that a technician will come over to complete the cut over. Is that really necessary? As per our records the serv...

UPDATE

Supplier confirms that the outage has been resolved now.

Event


Unplanned Telephony service outage in Mitchham VIC

Impact

Some services connected to OT38_HUAB_00 - Mitchham may experience a temporary disruption to their Telephony service.

ETR

No ETR

Thank you , Its always great to get good feedback

I have forwarded this thread to the Billing team leader , She will have a look at this and get back to you

Hi exetel I been have terrible issues with ping/jitter for a while now. normally pings around 30ms. But of late it's around 200ms to the closest servers. Could someone please help me with these issues. Thanks Hi my99, Could you please PM me your service number , so that I can have a look into your ...

Hi mightymatt,

I have just run a line test on your connection and i cannot see any issues on it therefore I have done a reset on it too , would you please be able to see if this make any difference.

I have created a ticket for you too for future reference (Ticket ID: 6376067)

I have performed a reset on your connection. would you please be able to re-test and let us know if you are still experiencing issues and I have created a ticket for future reference, Ticket ID :6376040.

OK so I reported a fault on Monday, over the phone, because over the weekend, after a couple of dropouts I plugged in a phone into the phone line and heard static, then, on Monday, I heard two people having a conversation! Crossed line? Now I'm getting an SMS every day telling me the issue will be ...

enterthefray wrote:PM has been sent.

Your plan should change over on the 28th of March as this will be the start of your new billing cycle .

enterthefray wrote:Will the 'PENDING' change at the first of the month ?? if not .. would i need to wait till next month to get ADSL2

The plan change will generally come into effect at the start of you next billing cycle.

If you could PM me your service number I could have a look at the exact dates for you.

I did some more internet searching and found Billion have recently released a firmware upgrade: 2.24b Immediately after purchase I upgraded to 2.24a which was only a day or so before the 2.24b upgrade was released I was reluctant to restart with factory settings so installed and restarted with curr...