Search found 2493 matches

by KavindaS
Tue Nov 19, 2019 10:02 pm
Forum: NBN and other Fibre Services
Topic: Constant dropouts from a few minutes to several hours.
Replies: 1
Views: 28

Re: Constant dropouts from a few minutes to several hours.

C/N 471727 Reported this yesterday AM and advised it was escalated to your wholesaler. Have heard nothing back, still happening. NTD constantly recycling, then internet disappears but all four lights still green, then NTD recycles itself. Manually rebooting causes the modem to hang with just Power ...
by KavindaS
Tue Nov 19, 2019 7:19 pm
Forum: NBN and other Fibre Services
Topic: Elwood 3184 - Nbn outage
Replies: 3
Views: 51

Re: Elwood 3184 - Nbn outage

Having the same trouble in Ripponlea, 3185 just across the road from Elwood. Kindly refer this section https://forum.exetel.com.au/viewforum.php?f=296 for any known outages. If you cannot locate and if the service still not working, PM me your service number or the customer id and I will check acco...
by KavindaS
Tue Nov 19, 2019 6:38 pm
Forum: Email issues
Topic: EMAIL ACCOUNT LOCKED WITHOUT NOTICE
Replies: 1
Views: 40

Re: EMAIL ACCOUNT LOCKED WITHOUT NOTICE

My email account was locked without notice last Friday. The first I knew was that I could no longer received emails on my Android phone (never been able to send emails) and it was prompting me to enter my password. Then on Sunday I tried to get my emails on my desktop PC running MS Outlook. Same is...
by KavindaS
Tue Nov 19, 2019 1:14 pm
Forum: Current maintenance & outage updates
Topic: Emergency Maintenance work - Fibre - SA
Replies: 1
Views: 35

Re: Emergency Maintenance work - Fibre - SA

UPDATE
---------

Maintenance was successfully carried out during the scheduled time.
by KavindaS
Mon Nov 18, 2019 1:36 pm
Forum: Current maintenance & outage updates
Topic: Emergency Maintenance work - Fibre - SA
Replies: 1
Views: 35

Emergency Maintenance work - Fibre - SA

Event Notification Start Date & Time : 19/11/2019 07:00:00 SA standard time. Finish Date & Time : 19/11/2019 08:00:00 SA standard time. Duration : 1 hour Wholesale Supplier - Opticomm Work Description : Our Network Engineers will be performing a network maintenance during this outage window. Impact ...
by KavindaS
Mon Nov 18, 2019 12:26 pm
Forum: Modem issues
Topic: Static Route option missing in H268A
Replies: 9
Views: 570

Re: Static Route option missing in H268A

leesa wrote:
Sun Nov 17, 2019 8:43 pm
I've been waiting for the new firmware too and as it's now out I have installed it so I thought I'd share some info on it.
Thank you for sharing this valuable information of static route option for the ZTE modem users with the latest firmware.
by KavindaS
Mon Nov 18, 2019 12:19 pm
Forum: NBN and other Fibre Services
Topic: Why am I not getting the speeds of nbn100 even though I am paying for it
Replies: 5
Views: 62

Re: Why am I not getting the speeds of nbn100 even though I am paying for it

PM sent Your query is escalated to the relevant department and one of them will be get in touch with you shortly. Much appreciated with your patience. Ref:16357132 I really hope it is fixed soon.... The speed is bit better today but still not what we are paying for https://exetel.speedtestcustom.co...
by KavindaS
Wed Nov 13, 2019 9:38 pm
Forum: Mobile services
Topic: Porting out from Exetel, need my account number
Replies: 2
Views: 39

Re: Porting out from Exetel, need my account number

Hi Juan,

I have received your PM and already sent the account number to your mobile as a text message.
by KavindaS
Wed Nov 13, 2019 6:36 pm
Forum: Mobile services
Topic: Porting out from Exetel, need my account number
Replies: 2
Views: 39

Re: Porting out from Exetel, need my account number

Hi I am porting my number out from Exetel. It seems I need to find out my account number as it was not listed anywhere in member facilities (not the custom id in invoice). What is my account number here? It is very frustrating that porting out is so difficult and I already failed twice. Thanks Juan...
by KavindaS
Tue Nov 12, 2019 10:41 pm
Forum: ADSL connections
Topic: trouble downloading from source forge - extremely slow
Replies: 1
Views: 42

Re: trouble downloading from source forge - extremely slow

the download link is at s3-eu-west-1.amazonaws.com Traceroute gives: Traceroute has started… traceroute to s3-eu-west-1.amazonaws.com (52.218.106.179), 64 hops max, 72 byte packets 1 fritz.box (192.168.168.1) 2.156 ms 2.437 ms 1.894 ms 2 162.1.233.220.static.exetel.com.au (220.233.1.162) 27.506 ms ...
by KavindaS
Tue Nov 12, 2019 2:38 pm
Forum: NBN and other Fibre Services
Topic: Fixed wireless outage?
Replies: 1
Views: 44

Re: Fixed wireless outage?

Hi Exetel Forum, My NBN Fixed Wireless box has all the correct lights (all green, no connection issue) though I have no Exetel Internet connection (solid red light on ZTE modem). Is this an issue with the NBN or with my Exetel account? I'm in Tamworth NSW. Cheers, Michael Hi Michael, We expect to h...
by KavindaS
Mon Nov 11, 2019 4:22 pm
Forum: Telephone issues
Topic: Phone out of service and ADSL poor
Replies: 4
Views: 105

Re: Phone out of service and ADSL poor

I requested a refund of this months service fee due to the ongoing problems with my phone and ADSL. I was advised that I had waived the Consumer Service guarantee by using Exetels services and was not entitled to any compensation. This is a trap for the unwary. Still, any service paid for by a cons...
by KavindaS
Mon Nov 11, 2019 12:15 pm
Forum: Invoicing & billing
Topic: No Assistance with Account Issue
Replies: 1
Views: 31

Re: No Assistance with Account Issue

My service was cancelled due to your inability to provide a service. From the time I enabled my service I received no internet. At the time of cancellation I advised that the service had never worked. I am being inundated with emails advising me of an outstanding debt and this being referred to deb...
by KavindaS
Fri Nov 08, 2019 1:20 pm
Forum: NBN and other Fibre Services
Topic: Fibre outage Newtown and surrounding suburbs
Replies: 12
Views: 219

Re: Fibre outage Newtown and surrounding suburbs

Hi All, We have updated the forum outage link when we have received feedback from the supplier https://forum.exetel.com.au/viewtopic.php?f=296&t=45190&p=328481#p328481. Supplier or the connected network has been already informed in our initial post as Optus - NBN. We will continue to follow up this ...
by KavindaS
Thu Nov 07, 2019 10:03 pm
Forum: HSPA connections
Topic: Slow Home Wireless Broadband
Replies: 24
Views: 496

Re: Slow Home Wireless Broadband

the elephant in the room that is being stepped around here, is that the netcomm modem has been deliberately scaled back to prevent higher possible speeds and there is this denial going on. it’s a piece a crap!!! i’m tired of contacting exetel support and hearing excuses Exetel apologies for the inc...