Search found 2233 matches

by KavindaS
Mon Jun 17, 2019 2:01 pm
Forum: Current maintenance & outage updates
Topic: Emergency Maintenance work - Fibre - VIC
Replies: 0
Views: 27

Emergency Maintenance work - Fibre - VIC

Event Notification Start Date & Time : 18-06-2019 04:00:00 AEST. Finish Date & Time : 18-06-2019 06:00:00 AEST. Duration : 2 hours Work Description : Our Network Engineers will be performing a network maintenance during this outage window. Impact : Some Fibre services will experience no connectivity...
by KavindaS
Mon Jun 17, 2019 9:52 am
Forum: Current maintenance & outage updates
Topic: Emergency Maintenance work - Fibre - VIC
Replies: 1
Views: 76

Re: Emergency Maintenance work - Fibre - VIC

UPDATE
---------
Maintenance was successfully carried out during the scheduled time.
by KavindaS
Mon Jun 17, 2019 9:48 am
Forum: NBN and other Fibre Services
Topic: Intermittent NBN Hallam Victoria
Replies: 10
Views: 220

Re: Intermittent NBN Hallam Victoria

It is now almost 1 month after reporting the problem to Exetel. While tech says they have escalated the problem to lvl3 tech, silence for over 10 days from Automated monitoring of the connection via download and upload speed every 1/2 hr has recorded downloads dropping from 46mb/s to .89mb/s. 10 se...
by KavindaS
Fri Jun 14, 2019 6:13 pm
Forum: Current maintenance & outage updates
Topic: Emergency Maintenance work - Fibre - VIC
Replies: 1
Views: 76

Emergency Maintenance work - Fibre - VIC

Event Notification Start Date & Time : 17-06-2019 03:00:00 AEST. Finish Date & Time : 17-06-2019 06:00:00 AEST. Duration : 3 hours Work Description : Our Network Engineers will be performing a network maintenance during this outage window. Impact : Some Fibre services will experience no connectivity...
by KavindaS
Fri Jun 14, 2019 3:06 pm
Forum: ADSL connections
Topic: Wrong location
Replies: 6
Views: 206

Re: Wrong location

Which date and what month is the Engineer going to be getting in contact with me ?? Still waiting! I have referred the ticket id 15024454. The day (25th May) we have confirmed to you, we did call you and you were not reachable. We have sent an email too by informing this. However, we have received ...
by KavindaS
Thu Jun 13, 2019 11:17 pm
Forum: NBN and other Fibre Services
Topic: Have NBN but still paying for ADSL
Replies: 17
Views: 441

Re: Have NBN but still paying for ADSL

So ANOTHER Month rolls around and still nothing. Apart from one short message informing me that "VOIP porting service is still in progress with our suppliers as it was rejected due to copper decommission" a month ago I've heard nothing else. Its now coming up to 3 months since my service was suppos...
by KavindaS
Wed Jun 12, 2019 7:34 pm
Forum: NBN and other Fibre Services
Topic: NBN keeps dropping out every night
Replies: 8
Views: 3884

Re: NBN keeps dropping out every night

Somehow I am having the same issue. I initially thought it was my router issue, then I realised that every night (early morning?) at around 12:30am, the NBN modem will have, instead of four steady solid green lights, it would have - power : steady green - downstream: steady green - upstream : flash...
by KavindaS
Wed Jun 12, 2019 7:24 pm
Forum: Modem issues
Topic: Monitoring ZTE H268A status using DSLStats program
Replies: 5
Views: 127

Re: Monitoring ZTE H268A status using DSLStats program

Hi, What telnet port are you using (default)? I tried to telnet my H268A and i get a connection refused message. I am using the latest ETL.1T7 firmware so assuming telnet has now been blocked in later firmware releases. I noticed you are using 1T2 firmware. General response we have received from th...
by KavindaS
Wed Jun 12, 2019 2:19 pm
Forum: NBN and other Fibre Services
Topic: NBN Service constantly resetting
Replies: 9
Views: 134

Re: NBN Service constantly resetting

NBN Tech has been and gone. Connection has been stable so far... The Line was 'wet' from rain a few months ago providing heavy resistance. Once I confirm we are consistently stable, i'll try our original Exetel supplied ZTE modem again. This was replaced when we found our spare Netcomm was able to ...
by KavindaS
Tue Jun 11, 2019 2:21 pm
Forum: Email issues
Topic: Unable to connect to webmail while using VPN
Replies: 8
Views: 142

Re: Unable to connect to webmail while using VPN

I have received the response from the system administrators. Based on their confirmation and the investigation completed, we do not block these IPs from our end. Running trace route from your end is the best way to troubleshoot this, when you are connected with the VPN. They have also suggested you ...
by KavindaS
Tue Jun 11, 2019 1:39 pm
Forum: Mobile services
Topic: Data Settings
Replies: 6
Views: 131

Re: Data Settings

Thanks KavindaS, The mobiles are all coming over nicely now. Just one last question, regarding the premium SMS, when the limit is set to $0 as default, does it mean the premium SMS service is barred? Or does it mean it is active with unlimited $? Because there was another email notification we rece...
by KavindaS
Mon Jun 10, 2019 3:22 pm
Forum: NBN and other Fibre Services
Topic: NBN Outage in Naremburn
Replies: 4
Views: 97

Re: NBN Outage in Naremburn

Thank you Kavinda. I am on the road currently, but my neighbour reports that the service is restored. More than the inconvenience of the outage, I was particularly annoyed by Exetel's inability or reluctance to push status updates, and/or provide easily accessible updates through the website. That'...
by KavindaS
Fri Jun 07, 2019 11:18 am
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - NSW
Replies: 1
Views: 160

Re: Emergency Maintenance work - Fibre - NSW

UPDATE
---------

Maintenance was successfully carried out during the scheduled time.
by KavindaS
Fri Jun 07, 2019 10:41 am
Forum: NBN and other Fibre Services
Topic: NBN Outage in Naremburn
Replies: 4
Views: 97

Re: NBN Outage in Naremburn

I have received your PM and checked the individually logged service issue reference 15236599. Service appears to be online now, as we could see the successful authenticated session. Unfortunately, even after directly contacted the supplier, there are still unable to provide the closure notes, as it ...
by KavindaS
Fri Jun 07, 2019 10:29 am
Forum: NBN and other Fibre Services
Topic: When should other services be cancelled
Replies: 8
Views: 317

Re: When should other services be cancelled

Hi Kavinda My number has now been ported from PSTN to VOIP. Can the service be changed to PAYG as it appears I am being charged $10 for the voip service. Will the ADSL and PSTN service be automatically credited, and are you able to arrange a credit for the ADSL charges from the NBN activation date?...