Exetel customer help forum

Firstly, I would like to apologise to you on behalf of Exetel for any inconvenience you may have experienced with relation to this matter.

Thank you for this feedback about our service as it is highly valuable. I have escalated this with our provisioning department management for their consideration.

pwrcl9 wrote: ↑

Tue May 19, 2020 1:47 pm

No response as of Tue 19May - it seems that tickets placed online get lowest priority.

Raised new ticket # 17251517 via call centre

Exetel apologies for the inconvenience may have caused. One of the senior engineers working on this and he will reply to you accordingly.

Hello Exetel staff, I am porting my number out from Exetel. It says I need my account number. But there is pretty much no way to find my account number. I could not find it so I already emailed Exetel staff for my account number and they gave me some number but porting with the number was not succe...

The nbn connection come back after calling support. But speed is very slow. Download is 25m. Which can be tolerated. Upload is only 0.1mbps. Make everything very unstable. Working from home is not going to working If the speeds are still slow, perform few random speed tests via http://speedtest.exe...

I have looked through the manual but cannot find details of how to create a subnet in the ZTE, is it possible and if so can anyone point me at documentation that will help? Thanks We cannot locate any supportive information from the manual for your requirement. There is no option for us with the re...

compass2k wrote: ↑

Mon May 11, 2020 1:36 pm

On the third recycle of NBN box and router - speeds down and up increased so now have 10 mbps up.

Kindly monitor the speeds and drop us an email with speed test results to residentialsupport@exetel.com.au, if the issue persists for you.

Update --------- Our supplier advises that they have rebooted the OLT and most of the services are working now. Kindly power reboot your modem/ router, supplier device (NTD/ONT) and test the service. Some of the identified services are still not authenticating and they are individually investigating...

Event Notification Locations Affected: East Village Zetland, NSW Products Impacted: Fibre Suppliers: LBN Event Start Time: 13/05/2020 - 20:00 AEST Estimated Time of Resolution (ETR): No ETR Root cause: Network device has failed. Additional Information: Most customers in the above-mentioned areas may...

Update ---------- Our wholesale supplier advises the outage has been restored. Please power restart your modem / router and check if any issue persists. Outage Restoration Time: 2020/05/12 -20:00 AEST Root cause - Resolved supplier under performing internal network router. Exetel apologizes for any ...

Update ---------- Our wholesale supplier Redtrain has identified an internal network issue, further caused authentication issues on multiple services. An emergency planned network maintenance has been notified to start at 2am AEST on 13/05/2020. Estimated Time of Resolution (ETR): No ETR Additional ...

Update The outage is not fully restored and the services are now having authentication issue. Our wholesale supplier advises they are currently investigating the outage. Some services are restored by power rebooting the supplier ONT/NTD and the modem. Please check once with a reboot as mentioned, if...

Update:
---------

Our supplier advises that the outage has been successfully completed.

Kindly power reboot your modem/ router, supplier device (NTD/ONT) and test the service.

Root Cause - Supplier network issue.

Exetel apologies for any inconvenience caused

I have looked through the manual but cannot find details of how to create a subnet in the ZTE, is it possible and if so can anyone point me at documentation that will help? Thanks We cannot locate any supportive information from the manual for your requirement. There is no option for us with the re...

It is almost exactly one year since I had the exact same problem. Do you still experience the issue when sending to hotmail and same domains? If it is continuing, I will check with our Sysadmins and update you. As you said, similar issues found one year ago. Discussions found on https://forum.exete...

Hi, I have been using an Asus modem and have been getting intermittent drop outs with a system log entries that look like: May 5 14:13:13 syslog: WLCEVENTD wlceventd_proc_event(466): eth1: Deauth_ind 58:B0:D4:4A:7E:7C, status: 0, reason: Deauthenticated because sending station is leaving (or has le...