Search found 1041 matches

by stevecJ
Thu Sep 19, 2019 12:24 pm
Forum: NBN and other Fibre Services
Topic: NBN down Bendigo
Replies: 1
Views: 60

Re: NBN down Bendigo

NBN is down yet again. Red internet light on router, red outdoor unit indicator on NBN box, flashing amber status indicator on NBN box. Account 461113 Hi, We are extremely sorry about the inconveniences caused to you. Currently we are looking in this matter and we will get back to you shortly. Your...
by stevecJ
Thu Jul 11, 2019 3:50 pm
Forum: NBN and other Fibre Services
Topic: Extremely low download speed
Replies: 25
Views: 838

Re: Extremely low download speed

Morning, We are currently on a 100/40 unlimited download plan. The connection has been useless the last couple of days with Exetel speed test results of 0.9 Mbps upload and 18.5 Mbps download - wireless to iPad. Any ideas? Mark Hi Mark, I have created a ticket to further investigate the reported is...
by stevecJ
Thu Jul 11, 2019 3:44 pm
Forum: Mobile services
Topic: New Service - No Access
Replies: 5
Views: 732

Re: New Service - No Access

Hi,

Could you please share the ticket id or PM us your wireless broadband service number where we can look into your matter urgently
by stevecJ
Tue May 28, 2019 9:17 am
Forum: Products & services
Topic: Telephone Answering Statistics
Replies: 142
Views: 104033

Re: Telephone Answering Statistics

Support Enquiry Answer Times - April 2019
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Support - Apr 19.JPG (124.58 KiB) Viewed 391 times
Sales Enquiry Answer Times - April 2019
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Sales - Apr19.JPG (120.29 KiB) Viewed 391 times
Provisioning Enquiry Answer Times - April 2019
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Provisioning - Apr 19.JPG (121.23 KiB) Viewed 391 times
by stevecJ
Tue May 28, 2019 9:11 am
Forum: Products & services
Topic: Telephone Answering Statistics
Replies: 142
Views: 104033

Re: Telephone Answering Statistics

Support Enquiry Answer Times - March 2019
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Support - Mar 19.JPG (135.66 KiB) Viewed 391 times
Sales Enquiry Answer Times - March 2019
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Sales - Mar 19.JPG (129.94 KiB) Viewed 391 times
Provisioning Enquiry Answer Times - March 2019
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Provisioning - Mar 19.JPG (127.44 KiB) Viewed 391 times
by stevecJ
Tue May 28, 2019 9:07 am
Forum: Products & services
Topic: Telephone Answering Statistics
Replies: 142
Views: 104033

Re: Telephone Answering Statistics

Support Enquiry Answer Times - February 2019
Support - Feb19.JPG
Support - Feb19.JPG (124.05 KiB) Viewed 391 times
Sales Enquiry Answer Times - February 2019
Sales - Feb 19.JPG
Sales - Feb 19.JPG (117.2 KiB) Viewed 391 times
Provisioning Enquiry Answer Times - February 2019
Provisioning - Feb 19.JPG
Provisioning - Feb 19.JPG (121.34 KiB) Viewed 391 times
by stevecJ
Tue May 28, 2019 9:02 am
Forum: Products & services
Topic: Telephone Answering Statistics
Replies: 142
Views: 104033

Re: Telephone Answering Statistics

Support Enquiry Answer Times - January 2019
Support - Jan 19.JPG
Support - Jan 19.JPG (133.95 KiB) Viewed 391 times
Sales Enquiry Answer Times - January 2019
Sales - Jan 19.JPG
Sales - Jan 19.JPG (127.04 KiB) Viewed 391 times
Provisioning Enquiry Answer Times - January 2019
Provisioning - Jan 19.JPG
Provisioning - Jan 19.JPG (126.94 KiB) Viewed 391 times
by stevecJ
Mon May 27, 2019 9:46 am
Forum: Products & services
Topic: Telephone Answering Statistics
Replies: 142
Views: 104033

Re: Telephone Answering Statistics

Support Enquiry Answer Times - December 2018
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Support - Dec.JPG (133.99 KiB) Viewed 398 times
Sales Enquiry Answer Times - December 2018
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Sales - Dec.JPG (128.61 KiB) Viewed 398 times
Provisioning Enquiry Answer Times - December 2018
Provisioning - Dec.JPG
Provisioning - Dec.JPG (126.25 KiB) Viewed 398 times
by stevecJ
Mon May 27, 2019 9:40 am
Forum: Products & services
Topic: Telephone Answering Statistics
Replies: 142
Views: 104033

Re: Telephone Answering Statistics

Support Enquiry Answer Times - November 2018
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Support - Nov.JPG (130.6 KiB) Viewed 400 times
Sales Enquiry Answer Times - November 2018
Sales - Nov.JPG
Sales - Nov.JPG (123.04 KiB) Viewed 399 times
Provisioning Enquiry Answer Times - November 2018
Provisioning - Nov.JPG
Provisioning - Nov.JPG (123.39 KiB) Viewed 400 times
by stevecJ
Wed Feb 13, 2019 11:05 am
Forum: Archived threads
Topic: Emergency Maintenance work - ADSL - NSW
Replies: 1
Views: 360

Re: Emergency Maintenance work - ADSL - NSW

Update

The maintenance work has been successfully completed by our supplier.

Exetel apologizes for any inconvenience caused.
by stevecJ
Thu Dec 06, 2018 11:51 pm
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - VIC
Replies: 1
Views: 414

Emergency Maintenance work - Fibre - VIC

Event Notification Start Date & Time : 07-12-2018 00:00:00 AEST Finish Date & Time : 07-12-2018 06:00:00 AEST Duration : 6 hour Work Description : Our supplier Network Engineers will be performing a network maintenance during this outage window. Impact : Some Fibre services in "Exhibition", could e...
by stevecJ
Fri Nov 30, 2018 12:14 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Nimbin , NSW
Replies: 3
Views: 488

Unplanned ADSL Network Outage - Nimbin , NSW

Event Notification Location Affected: Nimbin, NSW Event Start Time: 28/11/2018 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connection issues. Root cause: Still being investigated by the supplier technicians. Estimated Resolution: No Esti...
by stevecJ
Tue Nov 13, 2018 11:44 am
Forum: Products & services
Topic: Telephone Answering Statistics
Replies: 142
Views: 104033

Re: Telephone Answering Statistics

Support Enquiry Answer Times - October 2018
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Support - Oct.JPG (140.49 KiB) Viewed 864 times
Sales Enquiry Answer Times - October 2018
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Sales - Oct.JPG (135.3 KiB) Viewed 864 times
Provisioning Enquiry Answer Times - October 2018
Provisioning - Oct.JPG
Provisioning - Oct.JPG (135.85 KiB) Viewed 864 times
by stevecJ
Tue Nov 13, 2018 11:40 am
Forum: Products & services
Topic: Telephone Answering Statistics
Replies: 142
Views: 104033

Re: Telephone Answering Statistics

Support Enquiry Answer Times - September 2018
Support - Sep.JPG
Support - Sep.JPG (131.87 KiB) Viewed 864 times
Sales Enquiry Answer Times - September 2018
Sales - Sep.JPG
Sales - Sep.JPG (127.08 KiB) Viewed 864 times
Provisioning Enquiry Answer Times - September 2018
Provisioning - Sep.JPG
Provisioning - Sep.JPG (123.6 KiB) Viewed 864 times
by stevecJ
Tue Nov 13, 2018 11:34 am
Forum: Products & services
Topic: Telephone Answering Statistics
Replies: 142
Views: 104033

Re: Telephone Answering Statistics

Support Enquiry Answer Times - August 2018
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Support - Aug.JPG (136.41 KiB) Viewed 1133 times
Sales Enquiry Answer Times - August 2018
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Sales- Aug.JPG (132.63 KiB) Viewed 1133 times
Provisioning Enquiry Answer Times - August 2018
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Provisioning - Aug.JPG (127.04 KiB) Viewed 1133 times