Search found 1062 matches

by stevecJ
Thu Dec 03, 2020 6:40 pm
Forum: NBN and other Fibre Services
Topic: Network Change? - Mitel Softphone Issue
Replies: 4
Views: 244

Re: Network Change? - Mitel Softphone Issue

Stackray wrote:
Thu Dec 03, 2020 11:24 am
Hi, just wondering if there is any update for this?

Cheers
Hi,

This is still being looked in to and you will receive an update shortly.
by stevecJ
Thu Dec 03, 2020 4:45 pm
Forum: NBN and other Fibre Services
Topic: No answer to no internet
Replies: 1
Views: 114

Re: No answer to no internet

voltz wrote:
Thu Dec 03, 2020 12:00 pm
Can I get some help, I've messaged my number to someone but no response.
This is pretty disappointing
Hi,

Could you please PM me your service number or the customer ID so that I can check this out for you?
by stevecJ
Tue May 19, 2020 11:40 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Geelong, VIC
Replies: 4
Views: 564

Re: Unplanned Fibre Network Outage - Geelong, VIC

Update:

Our supplier advises that the outage has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by stevecJ
Tue May 19, 2020 9:43 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Geelong, VIC
Replies: 4
Views: 564

Re: Unplanned Fibre Network Outage - Geelong, VIC

Update

Our wholesale supplier advises the outage is ongoing and the issue is still under further investigation by their Level 3 team.

Estimated Time of Resolution (ETR): Supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by stevecJ
Wed May 13, 2020 11:04 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Sabre, QLD
Replies: 3
Views: 479

Unplanned Fibre Network Outage - Sabre, QLD

Event Notification Locations Affected: Sabre, QLD Products Impacted: Fibre Suppliers: LBN Event Start Time: 13/05/2020 Estimated Time of Resolution (ETR): No ETR Root cause: Power Issue Additional Information: Most customers in the above-mentioned areas may experience no connectivity issues. Exetel...
by stevecJ
Wed May 13, 2020 9:05 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 413

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Event Notification Locations Affected: Multiple Suburbs, NSW Products Impacted: Fibre Suppliers: LBN Event Start Time: 12/05/2020 Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation. Additional Information: Some customers in the above-mentioned areas may experience inte...
by stevecJ
Fri May 01, 2020 10:42 am
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Cairnlea, VIC
Replies: 2
Views: 671

Re: Unplanned Fiber Network Outage - Cairnlea, VIC

Update:

Our supplier advises that the outage has been successfully restored.

Root Cause: Supplier hardware failure

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by stevecJ
Fri May 01, 2020 10:38 am
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Homebush, NSW
Replies: 1
Views: 498

Re: Unplanned Fiber Network Outage - Homebush, NSW

Update:

Our supplier advises that the outage has been successfully restored.

Root Cause: Supplier hardware failure

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by stevecJ
Fri May 01, 2020 10:34 am
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Varsity Lakes, QLD
Replies: 1
Views: 460

Re: Unplanned Fiber Network Outage - Varsity Lakes, QLD

Update:

Our supplier advises that the outage has been successfully restored.

Root Cause: Supplier hardware failure

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by stevecJ
Thu Apr 30, 2020 9:22 am
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Cairnlea, VIC
Replies: 2
Views: 671

Re: Unplanned Fiber Network Outage - Cairnlea, VIC

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR): Due to the complexity of the work they are unable to provide an ETR at this stage

Exetel apologizes for any inconvenience this may have caused.
by stevecJ
Fri Apr 17, 2020 11:12 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Torquay, VIC
Replies: 1
Views: 483

Re: Unplanned Fibre Network Outage - Torquay, VIC

Update:

Our supplier advises that the outage has been successfully restored.

Root Cause: Supplier hardware failure

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by stevecJ
Fri Apr 17, 2020 11:07 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Oran Park, NSW
Replies: 1
Views: 730

Re: Unplanned Fibre Network Outage - Oran Park, NSW

Update:

Our supplier advises that the outage has been successfully restored.

Root Cause: Supplier hardware failure

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by stevecJ
Thu Apr 16, 2020 3:32 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Oran Park, NSW
Replies: 1
Views: 730

Unplanned Fibre Network Outage - Oran Park, NSW

Event Notification Locations Affected: Oran Park, NSW Products Impacted: Fibre Supplier: OptiComm Event Start Time: 2020-04-16 12:48 AEST Estimated Time of Resolution (ETR): 2020-04-16 23:59 AEST Root cause: Still Under Investigation Additional Information: Some customers in the above-mentioned are...
by stevecJ
Thu Apr 16, 2020 3:21 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Torquay, VIC
Replies: 1
Views: 483

Unplanned Fibre Network Outage - Torquay, VIC

Event Notification Locations Affected: Torquay, VIC Products Impacted: Fibre Supplier: OptiComm Event Start Time: 2020-04-16 12:00 AEST Estimated Time of Resolution (ETR): 2020-04-16 21:00 AEST Root cause: Still Under Investigation Additional Information: Most customers in the above-mentioned areas...
by stevecJ
Thu Apr 09, 2020 12:36 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Moonee Ponds, VIC
Replies: 2
Views: 595

Re: Unplanned Fibre Network Outage - Moonee Ponds, VIC

Update:

Our supplier advises that the outage has been successfully restored.

Root Cause: Supplier hardware failure

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.