Search found 1032 matches

by stevecJ
Wed Feb 13, 2019 11:05 am
Forum: Archived threads
Topic: Emergency Maintenance work - ADSL - NSW
Replies: 1
Views: 270

Re: Emergency Maintenance work - ADSL - NSW

Update

The maintenance work has been successfully completed by our supplier.

Exetel apologizes for any inconvenience caused.
by stevecJ
Thu Dec 06, 2018 11:51 pm
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - VIC
Replies: 1
Views: 256

Emergency Maintenance work - Fibre - VIC

Event Notification Start Date & Time : 07-12-2018 00:00:00 AEST Finish Date & Time : 07-12-2018 06:00:00 AEST Duration : 6 hour Work Description : Our supplier Network Engineers will be performing a network maintenance during this outage window. Impact : Some Fibre services in "Exhibition", could e...
by stevecJ
Fri Nov 30, 2018 12:14 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Nimbin , NSW
Replies: 3
Views: 317

Unplanned ADSL Network Outage - Nimbin , NSW

Event Notification Location Affected: Nimbin, NSW Event Start Time: 28/11/2018 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connection issues. Root cause: Still being investigated by the supplier technicians. Estimated Resolution: No Esti...
by stevecJ
Tue Nov 13, 2018 11:44 am
Forum: Products & services
Topic: Telephone Answering Statistics
Replies: 136
Views: 99626

Re: Telephone Answering Statistics

Support Enquiry Answer Times - October 2018
Support - Oct.JPG
Support - Oct.JPG (140.49 KiB) Viewed 321 times
Sales Enquiry Answer Times - October 2018
Sales - Oct.JPG
Sales - Oct.JPG (135.3 KiB) Viewed 321 times
Provisioning Enquiry Answer Times - October 2018
Provisioning - Oct.JPG
Provisioning - Oct.JPG (135.85 KiB) Viewed 321 times
by stevecJ
Tue Nov 13, 2018 11:40 am
Forum: Products & services
Topic: Telephone Answering Statistics
Replies: 136
Views: 99626

Re: Telephone Answering Statistics

Support Enquiry Answer Times - September 2018
Support - Sep.JPG
Support - Sep.JPG (131.87 KiB) Viewed 321 times
Sales Enquiry Answer Times - September 2018
Sales - Sep.JPG
Sales - Sep.JPG (127.08 KiB) Viewed 321 times
Provisioning Enquiry Answer Times - September 2018
Provisioning - Sep.JPG
Provisioning - Sep.JPG (123.6 KiB) Viewed 321 times
by stevecJ
Tue Nov 13, 2018 11:34 am
Forum: Products & services
Topic: Telephone Answering Statistics
Replies: 136
Views: 99626

Re: Telephone Answering Statistics

Support Enquiry Answer Times - August 2018
Support - Aug.JPG
Support - Aug.JPG (136.41 KiB) Viewed 484 times
Sales Enquiry Answer Times - August 2018
Sales- Aug.JPG
Sales- Aug.JPG (132.63 KiB) Viewed 484 times
Provisioning Enquiry Answer Times - August 2018
Provisioning - Aug.JPG
Provisioning - Aug.JPG (127.04 KiB) Viewed 484 times
by stevecJ
Mon Nov 05, 2018 1:23 pm
Forum: Archived threads
Topic: Planned Fibre & Adsl Maintenance in Multiple Suburbs, NSW
Replies: 1
Views: 509

Planned Fibre & Adsl Maintenance in Multiple Suburbs, NSW

Event Notification Start Date & Time: 13/11/2018 00:00:00 AEST Finish Date & Time: 13/11/2018 03:00:00 AEST Duration: 3 hour Products Impacted : Fibre & ADSL Work Description : Our supplier Network Engineers will be performing a network maintenance during this outage window. Impact : Some Fibre & A...
by stevecJ
Fri Nov 02, 2018 5:31 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Paddington - NSW
Replies: 3
Views: 324

Unplanned Fibre Network Outage - Paddington - NSW

Location Affected: Paddington - NSW Event Start : 02-11-2018 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still investigating Estimated Resolution : No Estimated Time of Resolution Once the outage has bee...
by stevecJ
Tue Oct 23, 2018 11:10 am
Forum: Archived threads
Topic: Urgent Planned Fibre Network Maintenance - All States
Replies: 1
Views: 359

Re: Urgent Planned Fibre Network Maintenance - All States

UPDATE
--------

Maintenance was successfully carried out during the scheduled time.
by stevecJ
Mon Oct 22, 2018 9:46 am
Forum: Archived threads
Topic: Urgent Planned Fibre Network Maintenance - All States
Replies: 1
Views: 359

Urgent Planned Fibre Network Maintenance - All States

Event Notification Start Date & Time : 22/10/2018 07.00 AEST Finish Date & Time : 22/10/2018 09.00 AEST Work Description : Our Wholesale supplier will be performing an urgent network maintenance during this outage window. Impact : Most customers in the above mentioned area may experience connectivi...
by stevecJ
Mon Oct 15, 2018 5:28 pm
Forum: Archived threads
Topic: Urgent Planned Fibre Network Maintenance - All States
Replies: 1
Views: 261

Re: Urgent Planned Fibre Network Maintenance - All States

UPDATE
---------

Maintenance was successfully carried out during the scheduled time.
by stevecJ
Thu Oct 11, 2018 10:01 am
Forum: Archived threads
Topic: Urgent Planned Fibre Network Maintenance - All States
Replies: 1
Views: 294

Re: Urgent Planned Fibre Network Maintenance - All States

UPDATE
---------

Maintenance was successfully carried out during the scheduled time.
by stevecJ
Thu Oct 11, 2018 10:00 am
Forum: Archived threads
Topic: Urgent Planned Fibre Network Maintenance - All States
Replies: 1
Views: 261

Urgent Planned Fibre Network Maintenance - All States

Event Notification Start Date & Time : 12/10/2018 07.00 AEST Finish Date & Time : 12/10/2018 09.00 AEST Work Description : Our Wholesale supplier will be performing an urgent network maintenance during this outage window. Impact : Most customers in the above mentioned area may experience connectivit...
by stevecJ
Tue Oct 09, 2018 8:45 am
Forum: Archived threads
Topic: Urgent Planned Fibre Network Maintenance - All States
Replies: 1
Views: 294

Urgent Planned Fibre Network Maintenance - All States

Event Notification Start Date & Time : 10/10/2018 07.00 AEST Finish Date & Time : 10/10/2018 09.00 AEST Work Description : Our Wholesale supplier will be performing an urgent network maintenance during this outage window. Impact : Most customers in the above mentioned area may experience connectivi...
by stevecJ
Wed Sep 19, 2018 10:17 am
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - NSW
Replies: 1
Views: 236

Re: Emergency Maintenance work - Fibre - NSW

UPDATE

Maintenance was successfully carried out during the scheduled time.