Search found 1066 matches

by stevecJ
Thu Apr 15, 2021 11:35 am
Forum: Modem issues
Topic: Modem Setup
Replies: 3
Views: 785

Re: Modem Setup

Am receiving a new modem (ZT) from Exetel to replace my NetComm- which is apparently causing issues. I know these come preconfigured. But do I need to change anything at all ? Is the wifi password the same ? Does the name of my network need to be changed ? Will I have to put a new wife password int...
by stevecJ
Thu Apr 08, 2021 3:11 pm
Forum: Modem issues
Topic: Red Internet Light
Replies: 1
Views: 41

Re: Red Internet Light

The ZTE modem has green lights for WLAN, Power, and broadband but red for the internet. It can connect with both the 2.4G and 5G networks but without internet access. I tried the usual turn on and off for a period of time with both the modem and the NBN but it still doesn't work. It has been acting...
by stevecJ
Thu Apr 08, 2021 11:41 am
Forum: NBN and other Fibre Services
Topic: Issues in Zetland
Replies: 2
Views: 57

Re: Issues in Zetland

Mort wrote:
Thu Apr 08, 2021 9:35 am
It was still slow this morning.

Did another restart on the modem and it looks OK now.
Hi Mort,

There were no further incidents reported after the maintenance and it's great to hear that the speeds are fine now. Please feel free to contact our support team if you come across any further issues.
by stevecJ
Mon Jan 18, 2021 11:23 am
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Multiple Suburbs in NSW
Replies: 1
Views: 409

Unplanned Fiber Network Outage - Multiple Suburbs in NSW

Event Notification Locations Affected: Multiple Suburbs NSW Products Impacted: Optus NBN - HFC services Event Start Time: Monday, 18/01/2021 Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation. Additional Information: Our wholesale supplier is currently investigating th...
by stevecJ
Thu Dec 03, 2020 6:40 pm
Forum: NBN and other Fibre Services
Topic: Network Change? - Mitel Softphone Issue
Replies: 4
Views: 488

Re: Network Change? - Mitel Softphone Issue

Stackray wrote:
Thu Dec 03, 2020 11:24 am
Hi, just wondering if there is any update for this?

Cheers
Hi,

This is still being looked in to and you will receive an update shortly.
by stevecJ
Thu Dec 03, 2020 4:45 pm
Forum: NBN and other Fibre Services
Topic: No answer to no internet
Replies: 1
Views: 276

Re: No answer to no internet

voltz wrote:
Thu Dec 03, 2020 12:00 pm
Can I get some help, I've messaged my number to someone but no response.
This is pretty disappointing
Hi,

Could you please PM me your service number or the customer ID so that I can check this out for you?
by stevecJ
Tue May 19, 2020 11:40 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Geelong, VIC
Replies: 4
Views: 736

Re: Unplanned Fibre Network Outage - Geelong, VIC

Update:

Our supplier advises that the outage has been successfully completed.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by stevecJ
Tue May 19, 2020 9:43 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Geelong, VIC
Replies: 4
Views: 736

Re: Unplanned Fibre Network Outage - Geelong, VIC

Update

Our wholesale supplier advises the outage is ongoing and the issue is still under further investigation by their Level 3 team.

Estimated Time of Resolution (ETR): Supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by stevecJ
Wed May 13, 2020 11:04 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Sabre, QLD
Replies: 3
Views: 609

Unplanned Fibre Network Outage - Sabre, QLD

Event Notification Locations Affected: Sabre, QLD Products Impacted: Fibre Suppliers: LBN Event Start Time: 13/05/2020 Estimated Time of Resolution (ETR): No ETR Root cause: Power Issue Additional Information: Most customers in the above-mentioned areas may experience no connectivity issues. Exetel...
by stevecJ
Wed May 13, 2020 9:05 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 528

Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Event Notification Locations Affected: Multiple Suburbs, NSW Products Impacted: Fibre Suppliers: LBN Event Start Time: 12/05/2020 Estimated Time of Resolution (ETR): No ETR Root cause: Still under investigation. Additional Information: Some customers in the above-mentioned areas may experience inte...
by stevecJ
Fri May 01, 2020 10:42 am
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Cairnlea, VIC
Replies: 2
Views: 791

Re: Unplanned Fiber Network Outage - Cairnlea, VIC

Update:

Our supplier advises that the outage has been successfully restored.

Root Cause: Supplier hardware failure

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by stevecJ
Fri May 01, 2020 10:38 am
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Homebush, NSW
Replies: 1
Views: 591

Re: Unplanned Fiber Network Outage - Homebush, NSW

Update:

Our supplier advises that the outage has been successfully restored.

Root Cause: Supplier hardware failure

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by stevecJ
Fri May 01, 2020 10:34 am
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Varsity Lakes, QLD
Replies: 1
Views: 555

Re: Unplanned Fiber Network Outage - Varsity Lakes, QLD

Update:

Our supplier advises that the outage has been successfully restored.

Root Cause: Supplier hardware failure

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by stevecJ
Thu Apr 30, 2020 9:22 am
Forum: Archived threads
Topic: Unplanned Fiber Network Outage - Cairnlea, VIC
Replies: 2
Views: 791

Re: Unplanned Fiber Network Outage - Cairnlea, VIC

Update

Our wholesale supplier advises the outage is ongoing.

Estimated Time of Resolution (ETR): Due to the complexity of the work they are unable to provide an ETR at this stage

Exetel apologizes for any inconvenience this may have caused.
by stevecJ
Fri Apr 17, 2020 11:12 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Torquay, VIC
Replies: 1
Views: 574

Re: Unplanned Fibre Network Outage - Torquay, VIC

Update:

Our supplier advises that the outage has been successfully restored.

Root Cause: Supplier hardware failure

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.