Exetel customer help forum

Update

Work has been completed successfully.

Event Notification Start Date & Time : 26-05-2017 05:00:00 AEST Finish Date & Time : 26-05-2017 07:00:00 AEST Duration : 2 hours Work Description : Our Network Engineers will be performing a network maintenance during this outage window. Impact : Residential customers using NBN fibre services in “T...

Update
Maintenance work has been completed successfully.

Event Notification Start Date & Time : 15-03-2017 04:00:00 AEDT. Finish Date & Time : 15-03-2017 05:00:00 AEDT Duration : 1 hour Work Description : Our Network Engineers will be performing a network maintenance during this outage window. Impact : Some Fibre services will experience no connectivity ...

Update

This work has been completed successfully.

Update

Scheduled work has been completed successfully.

Hi ShaminG, I am one of the people who have been sent a Notice of termination of service letter, due to be disconnected on Jul 11. This seems to me that Exetel was aware of my "To be Terminated" status but still proceeded in sending a technician out. On 09/06/15 the technician visited, on 10/06/15 ...

I have just been notified of a $220 incorrect call out fee. We have had some speed/connection issues and I had previously raised a ticket (most recent issue # 9090018). The issue was that the speed was halved (from 11000Kbps to 6000Kbps), it was slow, but still manageable. Exetel sent a technician ...

So lately, such as tonight, I've noticing some intermittent speed issues. Unlike my normal 12-13 megabits speeds, I've been getting really low download speeds which basically kills any attempts at streaming video. As the sync rate is good, this may be due to increased utilization during peak hours....

Hi, Could someone please tell me if this modem "Huawei e3276 lte 4g modem usb stick" is correct for the above plan? And what is the cost to unlock it please? (Sorry, but I don't know too much about this kind of internet) Thank you. This USB dongle will support a mobile broadband plan. However, we a...

I am pretty mad. On the 5th June I got an email saying Exetel had tried to take their automated payment and it was rejected by my bank. MY bank denies this and there was ALWAYS plenty of funds in that account. At NO point was that account in debit. And I have the screenshots to prove it. So I email...

borko wrote:I haven't tried a full factory reset but will probably end up doing so

Hope the FR would do the trick. Let us know if any issues persists.

If I may broaden the scope of this question, what could cause a router to not receive IP details? Looking at the log, it seems to establish the PPP connection and authenticate okay, but after that it fails to receive the IP addresses for the connection and DNS. After several attempts, it gives up a...

w0l wrote:Could anybody on the Mordialloc exchange let me know if they have connection?

Thanks

Kindly PM me your details so I can confirm you if there are any reported issues in the area.

irelephant1 wrote:Received an email confirming that the issue has been escalated to the wholesaler.

We are yet to receive any updates from our wholesale supplier. We will follow up the matter and keep you informed when further updates are available. We will address your other inquiry as well via the email.