Search found 197 matches

by NIrmitha
Tue Feb 13, 2018 7:32 pm
Forum: Archived threads
Topic: Unplanned PSTN Network Outage - Monbulk, VIC
Replies: 1
Views: 356

Re: Unplanned PSTN Network Outage - Monbulk, VIC

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.
by NIrmitha
Tue Feb 13, 2018 7:13 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW & ACT
Replies: 1
Views: 517

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW &

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.
by NIrmitha
Wed Jan 31, 2018 12:30 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Pakenham and Warragul, VIC
Replies: 1
Views: 357

Re: Unplanned Fibre Network Outage - Pakenham and Warragul,

Update

Outage has been successfully restored.

Root cause : The outage was due to a maintenance carried which result services breakdown.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by NIrmitha
Wed Jan 31, 2018 12:23 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 409

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update

Outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.
by NIrmitha
Wed Jan 31, 2018 12:08 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Pakenham and Warragul, VIC
Replies: 1
Views: 357

Unplanned Fibre Network Outage - Pakenham and Warragul, VIC

Location Affected: Pakenham and Warragul, VIC Event Start : 31-01-2018 Products Impacted: VIC Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still Investigating Estimated Resolution : Our wholesale supplier is unable to provide us ...
by NIrmitha
Thu Jan 11, 2018 8:10 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Lara, Victoria
Replies: 2
Views: 448

Re: Unplanned Fibre Network Outage - Lara, Victoria

Update

Root cause : Fiber break in the area.

ETR (Estimated time of resolution): 11/01/2018 10.00 pm

Exetel apologizes for any inconvenience this may have cause
by NIrmitha
Thu Jan 11, 2018 7:36 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Melbourne - Adelaide, VIC
Replies: 3
Views: 539

Re: Unplanned Fibre Network Outage - Melbourne - Adelaide, V

Update
The field engineers have confirmed the fibre has been damaged by excavation work.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Thu Jan 11, 2018 2:26 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Melbourne - Adelaide, VIC
Replies: 3
Views: 539

Unplanned Fibre Network Outage - Melbourne - Adelaide, VIC

Event Notification Location Affected: Melbourne - Adelaide Event Start Time: 11th January 2018 Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated. Exetel apologizes for any inconvenien...
by NIrmitha
Thu Jan 11, 2018 12:10 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Lara, Victoria
Replies: 2
Views: 448

Unplanned Fibre Network Outage - Lara, Victoria

Event Notification Location Affected: Lara, Victoria Event Start Time: 11th January 2018 around 11.05am Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated. Exetel apologizes for any in...
by NIrmitha
Fri Jan 05, 2018 3:32 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 1
Views: 507

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update

Our supplier advises that the outage has been successfully restored.
Root cause : Fibre cut

Exetel apologizes for any inconvenience this may have caused.
by NIrmitha
Thu Dec 28, 2017 10:29 pm
Forum: Modem issues
Topic: ZTE ZXHN H268A port forwarding
Replies: 9
Views: 6776

Re: ZTE ZXHN H268A port forwarding

Since you cannot receive any response from NAT, can you please check whether NAT is enabled in your ZTE router. Please refer the attached screenshot in order to enable / disable NAT. --> Log into the router using "Admin account" --> Go to : "WAN settings" - "Ethernet" - "Create New Item" --> Select ...
by NIrmitha
Thu Dec 28, 2017 12:06 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Kariong, NSW
Replies: 5
Views: 932

Re: Unplanned ADSL Network Outage - Kariong, NSW

Update

Our supplier advises that the outage has been successfully restored.

Root cause : Faulty filter at the exchange

Apologies for any inconvenience caused.
by NIrmitha
Thu Dec 28, 2017 8:49 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Nowra - NSW
Replies: 1
Views: 524

Re: Possible Fibre Network Outage - Nowra - NSW

Update

Our supplier advises that the outage has been successfully restored.

Root cause : Power issue at the exchange

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service
by NIrmitha
Wed Dec 27, 2017 6:09 pm
Forum: Archived threads
Topic: Possible Fibre Network Outage - Nowra - NSW
Replies: 1
Views: 524

Possible Fibre Network Outage - Nowra - NSW

Location Affected: Nowra : NSW Event Start : 27-12-2017 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still Investigating Estimated Resolution : Our wholesale supplier is unable to provide us with an esti...
by NIrmitha
Mon Dec 25, 2017 2:36 pm
Forum: Mobile services
Topic: Mobile Account Number for porting away from Exetel
Replies: 12
Views: 3591

Re: Mobile Account Number for porting away from Exetel

Hi, thanks for that. I have received the email with details. There seems to have been some delay in getting this done though. Can you please check if a request to port has been received? Our provisioning team is closed till 27th December for Christmas. We will get back to you as soon as possible. H...