Exetel customer help forum

Update

Our supplier advises that the outage has been successfully restored.

Apologies for any inconvenience caused.

Update

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your modem/ router and test the service.

Apologies for any inconvenience caused.

Update

Outage has been successfully restored.

Root cause : The outage was due to a maintenance carried which result services breakdown.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Update

Outage has been successfully restored.

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service.

Location Affected: Pakenham and Warragul, VIC Event Start : 31-01-2018 Products Impacted: VIC Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still Investigating Estimated Resolution : Our wholesale supplier is unable to provide us ...

Update

Root cause : Fiber break in the area.

ETR (Estimated time of resolution): 11/01/2018 10.00 pm

Exetel apologizes for any inconvenience this may have cause

Update
The field engineers have confirmed the fibre has been damaged by excavation work.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.

Event Notification Location Affected: Melbourne - Adelaide Event Start Time: 11th January 2018 Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated. Exetel apologizes for any inconvenien...

Event Notification Location Affected: Lara, Victoria Event Start Time: 11th January 2018 around 11.05am Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated. Exetel apologizes for any in...

Update

Our supplier advises that the outage has been successfully restored.
Root cause : Fibre cut

Exetel apologizes for any inconvenience this may have caused.

Since you cannot receive any response from NAT, can you please check whether NAT is enabled in your ZTE router. Please refer the attached screenshot in order to enable / disable NAT. --> Log into the router using "Admin account" --> Go to : "WAN settings" - "Ethernet" - "Create New Item" --> Select ...

Update

Our supplier advises that the outage has been successfully restored.

Root cause : Faulty filter at the exchange

Apologies for any inconvenience caused.

Update

Our supplier advises that the outage has been successfully restored.

Root cause : Power issue at the exchange

Apologies for any inconvenience caused.

Kindly power cycle your modem/ router and test the service

Location Affected: Nowra : NSW Event Start : 27-12-2017 Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still Investigating Estimated Resolution : Our wholesale supplier is unable to provide us with an esti...

Hi, thanks for that. I have received the email with details. There seems to have been some delay in getting this done though. Can you please check if a request to port has been received? Our provisioning team is closed till 27th December for Christmas. We will get back to you as soon as possible. H...