Search found 138 matches

by EromalR
Thu Sep 06, 2012 2:25 pm
Forum: Products & services
Topic: New Bundled ADSL/Wire Line/Mobile Plans
Replies: 94
Views: 42935

Re: New Bundled ADSL/Wire Line/Mobile Plans

Hello, I have some bundling questions. Currently, I have ADSL2+ with Exetel. I'm on a Tel$ra plan, as that's all my exchange allows (unfortunately). My home phone is provided by Telstra too, regular old PSTN phone. I'd like to look at bundling my home phone with my ADSL2+. Can I do this? Do I get a...
by EromalR
Tue Sep 04, 2012 3:10 pm
Forum: Mobile services
Topic: Porting mobile number between exetel plans
Replies: 5
Views: 1085

Re: Porting mobile number between exetel plans

thanks for getting back to me. Let's say that i did this, i.e. changed Sim A to an M15 plan, would i be able to port a number from another carrier over to it? No.You cannot port a number to an existing active service. You will have to place a new order if you are to port a number from another carri...
by EromalR
Tue Sep 04, 2012 3:06 pm
Forum: Mobile services
Topic: Porting mobile number between exetel plans
Replies: 5
Views: 1085

Re: Porting mobile number between exetel plans

thanks for getting back to me. Let's say that i did this, i.e. changed Sim A to an M15 plan, would i be able to port a number from another carrier over to it? Question wasn't clear enough but does this answer your question?. You can change the SIM A to M15 plan and port another number from another ...
by EromalR
Mon Sep 03, 2012 10:20 am
Forum: ADSL connections
Topic: Telstra ADSL2
Replies: 9
Views: 981

Re: Telstra ADSL2

Hi All, In the same situation as the OP, and a little up the road... Only being offered the AAPT ADSL2 option in the Manage services options, but really need to be able to choose Telstra... Any help to move to a Telstra ADSL2 plan would be well recieved.. Many thanks. Nick Please send an email to r...
by EromalR
Thu Aug 30, 2012 2:32 pm
Forum: Invoicing & billing
Topic: What plan to select - ADSL1 to ADSL2??
Replies: 9
Views: 2891

Re: What plan to select - ADSL1 to ADSL2??

Under my members section, it would only allow me to apply for the T8-5 plan, which is still for ADSL1 (I presume), but at a faster maximum speed of 8 meg(??) So I applied for this the other day. Would you now believe that we got a letter from Telstra (Bigpond) saying that ADSL2+ is now available in...
by EromalR
Tue Aug 28, 2012 10:35 pm
Forum: NBN and other Fibre Services
Topic: Bacchus Marsh Vic Fibre
Replies: 5
Views: 4470

Re: Bacchus Marsh Vic Fibre

You may check service availability via http://www.exetel.com.au/residential-fibre-sq.php by entering your complete address. There used to be a different seach box in that page (at the bottom of the page) that by putting in the street name it was listing all the properties that have active fiber to ...
by EromalR
Fri Aug 24, 2012 10:32 pm
Forum: Member facilities & usage meter
Topic: Cannot change plan from Members Facilities
Replies: 1
Views: 1258

Re: Cannot change plan from Members Facilities

I finally took a couple of minutes to look at plans again as I've been out of contract for more than six months. It seems I can save around $17.50 a month, so I clicked on "Change Service" and then the "Apply" button to do so. The page flicks to a page that says "Your current plan details" and more...
by EromalR
Thu Aug 23, 2012 4:47 pm
Forum: Invoicing & billing
Topic: What plan to select - ADSL1 to ADSL2??
Replies: 9
Views: 2891

Re: What plan to select - ADSL1 to ADSL2??

I do not believe AAPT infrastructure is activated in Port Macquarie. Check for yourself here https://www.exetel.com.au/adsl2_aapt/residential_online_qualify.php Interesting. I tried the Qualification search and it says ADSL2 is not available for my number. Does this mean only for AAPT ADSL2? How do...
by EromalR
Wed Aug 22, 2012 9:56 pm
Forum: Invoicing & billing
Topic: What plan to select - ADSL1 to ADSL2??
Replies: 9
Views: 2891

Re: What plan to select - ADSL1 to ADSL2??

Hi all, I hope I have posted this in the correct section. I am looking at upgrading my current plan (T1.5-30) to ADSL2 but I am unsure of which plan to select. I am in Port Macquarie NSW (2444). How do I know which service to select - Optus/Telstra/AAPT? Any assistance appreciated. Thanks, Ian Mill...
by EromalR
Fri Aug 17, 2012 4:29 pm
Forum: Telephone issues
Topic: Moving service - redirect for old number
Replies: 1
Views: 1489

Re: Moving service - redirect for old number

Hi all, I am currently in the process of moving house. As the new place is serviced by a different exchange, we will no doubt be getting a new phone number. As I run a small home based business, I really need to keep access to the old number as well. Is there some way to organise a redirect of the ...
by EromalR
Fri Aug 10, 2012 6:14 pm
Forum: Products & services
Topic: New Bundled ADSL/Wire Line/Mobile Plans
Replies: 94
Views: 42935

Re: New Bundled ADSL/Wire Line/Mobile Plans

I apologise if this is in the wrong forum. I thought of contacting support directly but there may be others wanting to do similar to what I describe below. I am on this bundled OCV200/19 plan which the contract has finished up a few months ago. I was hoping to change to OPF3 and bundle the M15 mobi...
by EromalR
Tue Aug 07, 2012 4:53 pm
Forum: Invoicing & billing
Topic: Changing from ADSL to NBN
Replies: 8
Views: 2222

Re: Changing from ADSL to NBN

My current ADSL plan is about to expire and I am set to renew it for another twelve months however construction of the NBN is set to start early next year in my suburb. My question is will I be charged for changing my ADSL plan and moving to an NBN plan when it is available? Yes most probably. But ...
by EromalR
Mon Aug 06, 2012 8:57 pm
Forum: Invoicing & billing
Topic: Changing from ADSL to NBN
Replies: 8
Views: 2222

Re: Changing from ADSL to NBN

My current ADSL plan is about to expire and I am set to renew it for another twelve months however construction of the NBN is set to start early next year in my suburb. My question is will I be charged for changing my ADSL plan and moving to an NBN plan when it is available? Yes most probably. But ...
by EromalR
Mon Jul 30, 2012 5:47 pm
Forum: Invoicing & billing
Topic: Phone Line Bundle Discount?
Replies: 1
Views: 1436

Re: Phone Line Bundle Discount?

I'm looking at changing my plan but just wondered if my Phone Line Bundle Discount will still apply if I change? currently I'm paying- Monthly Access Charge: $60.00 - $5.00 (Phone Line Bundle Discount) = $55.00 i was thinking of going to the T20-2-REGION plan. Please place a plan change via members...
by EromalR
Mon Jul 23, 2012 3:45 pm
Forum: Mobile services
Topic: M39 plan not available?
Replies: 1
Views: 506

Re: M39 plan not available?

Hi, I tried to apply for 3xM39 plans for my business but got told it is not available and was put on to the residential U39 plans. Before I activate I just want to know if I have been told the right thing? If I have been told the right thing why is the M39 still advertised on the website? Thanks, S...