Search found 278 matches
- Mon Oct 26, 2020 11:40 am
- Forum: Archived threads
- Topic: Banter™ Planned Maintenance
- Replies: 0
- Views: 406
Banter™ Planned Maintenance
We will be performing some system maintenance on your Banter™ service(s). Maintenance start time : 10:30pm, Thursday 29 October Expected end time : 6:00am, Friday 30 October Impact : Major Affected services : Exetel Banter™ services Work summary : Additional Capacity upgrade performed by Exetel team...
- Wed Oct 14, 2020 3:55 pm
- Forum: Archived threads
- Topic: Unplanned Outage - Audio Quality Issues on Voice Services
- Replies: 1
- Views: 397
Re: Unplanned Outage - Audio Quality Issues on Voice Services
Update:
Issue has been identified and corrected by our network team. All services affected should be returning to normal.
Apologies for any inconvenience caused.
Issue has been identified and corrected by our network team. All services affected should be returning to normal.
Apologies for any inconvenience caused.
- Wed Oct 14, 2020 2:51 pm
- Forum: Archived threads
- Topic: Unplanned Outage - Audio Quality Issues on Voice Services
- Replies: 1
- Views: 397
Unplanned Outage - Audio Quality Issues on Voice Services
Event Notification Event Start Time: 14-10-2020 13:00 AEST Products Impacted: All voice services across the Exetel network – Corporate / SMB and Residential Additional Information: There is a network issue impacting all Exetel voice services. Customers may experience intermittent audio quality issu...
- Tue Oct 06, 2020 9:42 am
- Forum: Archived threads
- Topic: Planned Maintenance on Banter
- Replies: 0
- Views: 547
Planned Maintenance on Banter
We will be performing some system maintenance on your Banter™ service(s). Maintenance start time : 10:00pm, Tuesday 6 October Expected end time : 6:00am, Wednesday 7 October Impact : Minor Affected services : Exetel Banter™ services Work summary : Infrastructure upgrade performed by Exetel network t...
- Fri Sep 18, 2020 1:35 pm
- Forum: Archived threads
- Topic: Banter Planned Maintenance
- Replies: 0
- Views: 277
Banter Planned Maintenance
We will be performing some system maintenance on your Banter™ service(s). Maintenance start time : 10:30pm, Friday 18 September Expected end time : 6:00am, Saturday 19 September Impact : Minor Affected services : Exetel Banter™ services Work summary : Infrastructure upgrade performed by Exetel netwo...
- Mon Jun 15, 2020 2:09 pm
- Forum: Archived threads
- Topic: Unplanned VoIP - Network Outage - All states (Inbound)
- Replies: 3
- Views: 835
Re: Unplanned VoIP - Network Outage - All states (Inbound)
Update
Please be advised that issues with call failures have now been resolved by the carrier.
Please be advised that issues with call failures have now been resolved by the carrier.
- Mon Jun 15, 2020 1:40 pm
- Forum: Archived threads
- Topic: Unplanned VoIP - Network Outage - All states (Inbound)
- Replies: 3
- Views: 835
Re: Unplanned VoIP - Network Outage - All states (Inbound)
Update:
Our upstream carrier is continuing their investigations into intermittent inbound\outbound call failures. Please be advised this is also impacting call diversions.
No ETR at this time, further updates will be provided soon.
Exetel apologizes for any inconvenience this may have caused.
Our upstream carrier is continuing their investigations into intermittent inbound\outbound call failures. Please be advised this is also impacting call diversions.
No ETR at this time, further updates will be provided soon.
Exetel apologizes for any inconvenience this may have caused.
- Mon Jun 15, 2020 12:46 pm
- Forum: Archived threads
- Topic: Unplanned VoIP - Network Outage - All states (Inbound)
- Replies: 3
- Views: 835
Re: Unplanned VoIP - Network Outage - All states (Inbound)
Update:
The relevant upstream carrier is continuing the investigation into the Voice issues and are working to restore services as soon as possible.
No ETR is currently available.
Exetel apologizes for any inconvenience this may have caused.
The relevant upstream carrier is continuing the investigation into the Voice issues and are working to restore services as soon as possible.
No ETR is currently available.
Exetel apologizes for any inconvenience this may have caused.
- Mon Jun 15, 2020 12:15 pm
- Forum: Archived threads
- Topic: Unplanned VoIP - Network Outage - All states (Inbound)
- Replies: 3
- Views: 835
Unplanned VoIP - Network Outage - All states (Inbound)
Event Notification Products Impacted: VoIP – Corporate / SMB and Residential Event Start Time: 2020-06-15 10:57 AEST Additional Information: We are experiencing issues with Inbound Call routing through one of our carriers Root cause : N/A Estimated Resolution : No Estimated Time of Resolution is av...
- Mon Dec 02, 2019 7:07 pm
- Forum: Archived threads
- Topic: Unplanned VoIP - Network Outage - All states (Inbound)
- Replies: 2
- Views: 695
Re: Unplanned VoIP - Network Outage - All states (Inbound)
Update:
Our supplier confirms that they have restored all services affected.
Root Cause:
Still under investigations
Our supplier confirms that they have restored all services affected.
Root Cause:
Still under investigations
- Mon Dec 02, 2019 6:49 pm
- Forum: Archived threads
- Topic: Unplanned VoIP - Network Outage - All states (Inbound)
- Replies: 2
- Views: 695
Re: Unplanned VoIP - Network Outage - All states (Inbound)
Update:
It appears this has been corrected, we are currently awaiting supplier confirmation.
It appears this has been corrected, we are currently awaiting supplier confirmation.
- Mon Dec 02, 2019 6:45 pm
- Forum: Archived threads
- Topic: Unplanned VoIP - Network Outage - All states (Inbound)
- Replies: 2
- Views: 695
Unplanned VoIP - Network Outage - All states (Inbound)
Event Notification Products Impacted: VoIP – Corporate / SMB and Residential Event Start Time: 2019-12-02 17:05 AEST Additional Information: We are experiencing issues with Inbound Calls routing through one of our carriers Root cause : N/A Estimated Resolution : No Estimated Time of Resolution is a...
- Thu Oct 31, 2019 8:45 am
- Forum: Archived threads
- Topic: Unplanned Outage on VOIP Services
- Replies: 1
- Views: 614
Re: Unplanned Outage on VOIP Services
Update:
Outage has been restored.
Root Cause:
Under investigations
Outage has been restored.
Root Cause:
Under investigations
- Wed Oct 30, 2019 3:59 pm
- Forum: Archived threads
- Topic: Unplanned Outage on VOIP Services
- Replies: 1
- Views: 614
Unplanned Outage on VOIP Services
Event Notification Services Affected: VOIP Services on Banter Platform Event Start Time: 30/10/2019 14:30 AEST Products Impacted : VoIP Additional Information: Phones on the Banter platform may experience difficulties in unable to connect. We are working on fixing those impacted services. Root caus...
- Mon Jan 16, 2017 11:03 pm
- Forum: NBN and other Fibre Services
- Topic: VDSL
- Replies: 1
- Views: 1553
Re: D-Link DSL-2877AL set up
I will hopefully be activated on FTTN soon I am upgrading from an ADSL2 plan to VDSL(also with Exetel). I have my own modem – D-Link DSL-2877AL I was wondering what the correct settings were for this modem, hopefully someone else is on Exetel with this modem so I can get it set-up correctly just to...