Exetel customer help forum

We will be performing some system maintenance on your Banter™ service(s). Maintenance start time : 10:30pm, Thursday 29 October Expected end time : 6:00am, Friday 30 October Impact : Major Affected services : Exetel Banter™ services Work summary : Additional Capacity upgrade performed by Exetel team...

Update:

Issue has been identified and corrected by our network team. All services affected should be returning to normal.

Apologies for any inconvenience caused.

Event Notification Event Start Time: 14-10-2020 13:00 AEST Products Impacted: All voice services across the Exetel network – Corporate / SMB and Residential Additional Information: There is a network issue impacting all Exetel voice services. Customers may experience intermittent audio quality issu...

We will be performing some system maintenance on your Banter™ service(s). Maintenance start time : 10:00pm, Tuesday 6 October Expected end time : 6:00am, Wednesday 7 October Impact : Minor Affected services : Exetel Banter™ services Work summary : Infrastructure upgrade performed by Exetel network t...

We will be performing some system maintenance on your Banter™ service(s). Maintenance start time : 10:30pm, Friday 18 September Expected end time : 6:00am, Saturday 19 September Impact : Minor Affected services : Exetel Banter™ services Work summary : Infrastructure upgrade performed by Exetel netwo...

Update

Please be advised that issues with call failures have now been resolved by the carrier.

Update:

Our upstream carrier is continuing their investigations into intermittent inbound\outbound call failures. Please be advised this is also impacting call diversions.
No ETR at this time, further updates will be provided soon.

Exetel apologizes for any inconvenience this may have caused.

Update:

The relevant upstream carrier is continuing the investigation into the Voice issues and are working to restore services as soon as possible.

No ETR is currently available.

Exetel apologizes for any inconvenience this may have caused.

Event Notification Products Impacted: VoIP – Corporate / SMB and Residential Event Start Time: 2020-06-15 10:57 AEST Additional Information: We are experiencing issues with Inbound Call routing through one of our carriers Root cause : N/A Estimated Resolution : No Estimated Time of Resolution is av...

Update:
Our supplier confirms that they have restored all services affected.

Root Cause:
Still under investigations

Update:

It appears this has been corrected, we are currently awaiting supplier confirmation.

Event Notification Products Impacted: VoIP – Corporate / SMB and Residential Event Start Time: 2019-12-02 17:05 AEST Additional Information: We are experiencing issues with Inbound Calls routing through one of our carriers Root cause : N/A Estimated Resolution : No Estimated Time of Resolution is a...

Update:
Outage has been restored.

Root Cause:
Under investigations

Event Notification Services Affected: VOIP Services on Banter Platform Event Start Time: 30/10/2019 14:30 AEST Products Impacted : VoIP Additional Information: Phones on the Banter platform may experience difficulties in unable to connect. We are working on fixing those impacted services. Root caus...

I will hopefully be activated on FTTN soon I am upgrading from an ADSL2 plan to VDSL(also with Exetel). I have my own modem – D-Link DSL-2877AL I was wondering what the correct settings were for this modem, hopefully someone else is on Exetel with this modem so I can get it set-up correctly just to...