Search found 278 matches

by Kaushalya
Mon Oct 26, 2020 11:40 am
Forum: Current maintenance & outage updates
Topic: Banter™ Planned Maintenance
Replies: 0
Views: 156

Banter™ Planned Maintenance

We will be performing some system maintenance on your Banter™ service(s). Maintenance start time : 10:30pm, Thursday 29 October Expected end time : 6:00am, Friday 30 October Impact : Major Affected services : Exetel Banter™ services Work summary : Additional Capacity upgrade performed by Exetel team...
by Kaushalya
Wed Oct 14, 2020 3:55 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Outage - Audio Quality Issues on Voice Services
Replies: 1
Views: 254

Re: Unplanned Outage - Audio Quality Issues on Voice Services

Update:

Issue has been identified and corrected by our network team. All services affected should be returning to normal.

Apologies for any inconvenience caused.
by Kaushalya
Wed Oct 14, 2020 2:51 pm
Forum: Current maintenance & outage updates
Topic: Unplanned Outage - Audio Quality Issues on Voice Services
Replies: 1
Views: 254

Unplanned Outage - Audio Quality Issues on Voice Services

Event Notification Event Start Time: 14-10-2020 13:00 AEST Products Impacted: All voice services across the Exetel network – Corporate / SMB and Residential Additional Information: There is a network issue impacting all Exetel voice services. Customers may experience intermittent audio quality issu...
by Kaushalya
Tue Oct 06, 2020 9:42 am
Forum: Archived threads
Topic: Planned Maintenance on Banter
Replies: 0
Views: 419

Planned Maintenance on Banter

We will be performing some system maintenance on your Banter™ service(s). Maintenance start time : 10:00pm, Tuesday 6 October Expected end time : 6:00am, Wednesday 7 October Impact : Minor Affected services : Exetel Banter™ services Work summary : Infrastructure upgrade performed by Exetel network t...
by Kaushalya
Fri Sep 18, 2020 1:35 pm
Forum: Archived threads
Topic: Banter Planned Maintenance
Replies: 0
Views: 131

Banter Planned Maintenance

We will be performing some system maintenance on your Banter™ service(s). Maintenance start time : 10:30pm, Friday 18 September Expected end time : 6:00am, Saturday 19 September Impact : Minor Affected services : Exetel Banter™ services Work summary : Infrastructure upgrade performed by Exetel netwo...
by Kaushalya
Mon Jun 15, 2020 2:09 pm
Forum: Archived threads
Topic: Unplanned VoIP - Network Outage - All states (Inbound)
Replies: 3
Views: 645

Re: Unplanned VoIP - Network Outage - All states (Inbound)

Update

Please be advised that issues with call failures have now been resolved by the carrier.
by Kaushalya
Mon Jun 15, 2020 1:40 pm
Forum: Archived threads
Topic: Unplanned VoIP - Network Outage - All states (Inbound)
Replies: 3
Views: 645

Re: Unplanned VoIP - Network Outage - All states (Inbound)

Update:

Our upstream carrier is continuing their investigations into intermittent inbound\outbound call failures. Please be advised this is also impacting call diversions.
No ETR at this time, further updates will be provided soon.

Exetel apologizes for any inconvenience this may have caused.
by Kaushalya
Mon Jun 15, 2020 12:46 pm
Forum: Archived threads
Topic: Unplanned VoIP - Network Outage - All states (Inbound)
Replies: 3
Views: 645

Re: Unplanned VoIP - Network Outage - All states (Inbound)

Update:

The relevant upstream carrier is continuing the investigation into the Voice issues and are working to restore services as soon as possible.

No ETR is currently available.

Exetel apologizes for any inconvenience this may have caused.
by Kaushalya
Mon Jun 15, 2020 12:15 pm
Forum: Archived threads
Topic: Unplanned VoIP - Network Outage - All states (Inbound)
Replies: 3
Views: 645

Unplanned VoIP - Network Outage - All states (Inbound)

Event Notification Products Impacted: VoIP – Corporate / SMB and Residential Event Start Time: 2020-06-15 10:57 AEST Additional Information: We are experiencing issues with Inbound Call routing through one of our carriers Root cause : N/A Estimated Resolution : No Estimated Time of Resolution is av...
by Kaushalya
Mon Dec 02, 2019 7:07 pm
Forum: Archived threads
Topic: Unplanned VoIP - Network Outage - All states (Inbound)
Replies: 2
Views: 548

Re: Unplanned VoIP - Network Outage - All states (Inbound)

Update:
Our supplier confirms that they have restored all services affected.

Root Cause:
Still under investigations
by Kaushalya
Mon Dec 02, 2019 6:49 pm
Forum: Archived threads
Topic: Unplanned VoIP - Network Outage - All states (Inbound)
Replies: 2
Views: 548

Re: Unplanned VoIP - Network Outage - All states (Inbound)

Update:

It appears this has been corrected, we are currently awaiting supplier confirmation.
by Kaushalya
Mon Dec 02, 2019 6:45 pm
Forum: Archived threads
Topic: Unplanned VoIP - Network Outage - All states (Inbound)
Replies: 2
Views: 548

Unplanned VoIP - Network Outage - All states (Inbound)

Event Notification Products Impacted: VoIP – Corporate / SMB and Residential Event Start Time: 2019-12-02 17:05 AEST Additional Information: We are experiencing issues with Inbound Calls routing through one of our carriers Root cause : N/A Estimated Resolution : No Estimated Time of Resolution is a...
by Kaushalya
Thu Oct 31, 2019 8:45 am
Forum: Archived threads
Topic: Unplanned Outage on VOIP Services
Replies: 1
Views: 501

Re: Unplanned Outage on VOIP Services

Update:
Outage has been restored.

Root Cause:
Under investigations
by Kaushalya
Wed Oct 30, 2019 3:59 pm
Forum: Archived threads
Topic: Unplanned Outage on VOIP Services
Replies: 1
Views: 501

Unplanned Outage on VOIP Services

Event Notification Services Affected: VOIP Services on Banter Platform Event Start Time: 30/10/2019 14:30 AEST Products Impacted : VoIP Additional Information: Phones on the Banter platform may experience difficulties in unable to connect. We are working on fixing those impacted services. Root caus...
by Kaushalya
Mon Jan 16, 2017 11:03 pm
Forum: NBN and other Fibre Services
Topic: VDSL
Replies: 1
Views: 1446

Re: D-Link DSL-2877AL set up

I will hopefully be activated on FTTN soon I am upgrading from an ADSL2 plan to VDSL(also with Exetel). I have my own modem – D-Link DSL-2877AL I was wondering what the correct settings were for this modem, hopefully someone else is on Exetel with this modem so I can get it set-up correctly just to...