Exetel customer help forum

Update

Please be advised that issues with call failures have now been resolved by the carrier.

Update:

Our upstream carrier is continuing their investigations into intermittent inbound\outbound call failures. Please be advised this is also impacting call diversions.
No ETR at this time, further updates will be provided soon.

Exetel apologizes for any inconvenience this may have caused.

Update:

The relevant upstream carrier is continuing the investigation into the Voice issues and are working to restore services as soon as possible.

No ETR is currently available.

Exetel apologizes for any inconvenience this may have caused.

Event Notification Products Impacted: VoIP – Corporate / SMB and Residential Event Start Time: 2020-06-15 10:57 AEST Additional Information: We are experiencing issues with Inbound Call routing through one of our carriers Root cause : N/A Estimated Resolution : No Estimated Time of Resolution is av...

Update:
Our supplier confirms that they have restored all services affected.

Root Cause:
Still under investigations

Update:

It appears this has been corrected, we are currently awaiting supplier confirmation.

Event Notification Products Impacted: VoIP – Corporate / SMB and Residential Event Start Time: 2019-12-02 17:05 AEST Additional Information: We are experiencing issues with Inbound Calls routing through one of our carriers Root cause : N/A Estimated Resolution : No Estimated Time of Resolution is a...

Update:
Outage has been restored.

Root Cause:
Under investigations

Event Notification Services Affected: VOIP Services on Banter Platform Event Start Time: 30/10/2019 14:30 AEST Products Impacted : VoIP Additional Information: Phones on the Banter platform may experience difficulties in unable to connect. We are working on fixing those impacted services. Root caus...

I will hopefully be activated on FTTN soon I am upgrading from an ADSL2 plan to VDSL(also with Exetel). I have my own modem – D-Link DSL-2877AL I was wondering what the correct settings were for this modem, hopefully someone else is on Exetel with this modem so I can get it set-up correctly just to...

I'm having the same problem. Also started on Sunday 15 Jan 2017. Your web space appears to be active from our end but it is not accessible. Please check whether it is configured correctly. Following links will assist you, https://www.exetel.com.au/myexetel/freeweb/view_webspace_blog#0 (Please log i...

HimaJ wrote:Hi Paul,

We will investigate your issue and will update you shortly. We are following up the case via the ticket number - 10817738.

This is now fixed and you should be able to see your webspace on 'My Exetel' portal

AngusCS wrote:Kavinda

Could you do the same for me please? I would like to port the mobile ending in 5545. Pse email me the account details to the email address associated with my account or SMS to my mobile ending in 0100.

Gus

This is done. Sent you an email and a SMS both

Would've been nice to receive some sort of notification!!!!!!!! We have notified you through emails to the nominated regarding the usage that it is going to exceed the limit. Emails are dated to 28/12, 05/01 and 13/01. At what point do you begin to limit a client's access? This is according to your...

Good evening I have been advised that the phone number is in the process of being changed. The larger problem is that these types of issues occur and someone else is left to pick up the bill. My next question is 'how often does this occur and how wide spread is this type of issue within this compan...