Search found 55 matches

by Brooksy
Fri Jun 01, 2018 2:40 pm
Forum: NBN and other Fibre Services
Topic: System outages + slow speeds + Exetel inaction
Replies: 4
Views: 904

Re: System outages + slow speeds + Exetel inaction

Ok James, now you’re being ignorant. You are supposed to be on staff at Exetel, and you have no idea!! We are on a contract to stay with you for 2 bloody years! Now at this date we are again in a no connection situation! Been out for 30 minutes, but I cannot post 3 speedtests as Exetel demands. I ha...
by Brooksy
Sat May 26, 2018 8:43 am
Forum: NBN and other Fibre Services
Topic: System outages + slow speeds + Exetel inaction
Replies: 4
Views: 904

System outages + slow speeds + Exetel inaction

Time to lift you game!! This is the 5th prolonged outage we've suffered since transferring to the Nasty Broadband Network, and as usual, Exetel cannot tell us the cause of the disruption. This is the straw that broke this camel's back! I will be reporting this to my local Federal Member to take up w...
by Brooksy
Wed Jun 14, 2017 2:29 pm
Forum: ADSL connections
Topic: ADSL Service Terrible
Replies: 2
Views: 1575

Re: ADSL Service Terrible

Will do, but will be a couple of days as I will be away from tonight.

Thanks
by Brooksy
Wed Jun 14, 2017 7:11 am
Forum: ADSL connections
Topic: ADSL Service Terrible
Replies: 2
Views: 1575

ADSL Service Terrible

Since the contractors have been working on the NBN in our area a few months ago, our ADSL2 has been absolutely terrible peaking at 5Mbs when we previously had a regular 20Mbs. Low rate is well below 1Mbs. Bloody terrible! We've done all the tests we can, line noise seems good, even bought a new mode...
by Brooksy
Sun May 21, 2017 12:12 pm
Forum: Mobile services
Topic: Email service totally rooted!
Replies: 1
Views: 1459

Email service totally rooted!

Ever since I've been with Exetel my email service to my iPhone has been patchy at best. I've deleted and reconfigured addresses countless times and now it is totally rooted. I've ended up with a load of outgoing servers I cannot delete. It is driving me absolutely nuts. Yes, I've checked and recheck...
by Brooksy
Thu Feb 02, 2017 10:45 am
Forum: ADSL connections
Topic: Unable to connect correctly since system outage 1/2/17
Replies: 2
Views: 1371

Re: Unable to connect correctly since system outage 1/2/17

After chatting with Support (very nice lady) and numerous hard resets and data inputs no luck. So, what do you do...... Well, I went back to the old adage, "When all else fails, READ THE BLOODY BOOK!" This I did and found the soft reset (to factory). 2 shots of this (soft reset) using manual and gen...
by Brooksy
Thu Feb 02, 2017 4:57 am
Forum: ADSL connections
Topic: Unable to connect correctly since system outage 1/2/17
Replies: 2
Views: 1371

Unable to connect correctly since system outage 1/2/17

Following system failure on 01/02/17 our service still has not returned. Have recycled modem a dozen times, still nbg. We get synch light but data light should be solid but flashes randomly. Modem is Netgear D6000 Further to this, unable to send emails via hotspot connection. Have you guys gone brok...
by Brooksy
Sat Jan 14, 2017 7:19 am
Forum: ADSL connections
Topic: What are they up to? (Telstra)
Replies: 3
Views: 1408

Re: What are they up to? (Telstra)

Well fuck me!!! Would've been nice to receive some sort of notification!!!!!!!! We were SHAPED before we exceeded our normal limit. At what point do you begin to limit a client's access? AND, as this is the case, you are shaping, to what speed? You may check this by logging to your “My Exetel” user ...
by Brooksy
Fri Jan 13, 2017 10:57 am
Forum: ADSL connections
Topic: What are they up to? (Telstra)
Replies: 3
Views: 1408

What are they up to? (Telstra)

Over the past few days our connection has been atrociously slow. Our normal DL speed is 20Mbs average, but lately we're down to < 1Mbs. Have we been shaped for some reason? Download Speed: 935 kbps (116.9 KB/sec transfer rate) Upload Speed: 891 kbps (111.4 KB/sec transfer rate) Latency: 33 ms Jitter...
by Brooksy
Thu Jan 28, 2016 7:25 am
Forum: Mobile services
Topic: MMS problems - 3 phones on my account
Replies: 8
Views: 2707

Re: MMS problems - 3 phones on my account

angelos wrote:Can you try restarting your phones and check if the issue persists? Check both SMS and MMS
Thank you AngeloS.
by Brooksy
Wed Jan 27, 2016 11:32 am
Forum: Mobile services
Topic: MMS problems - 3 phones on my account
Replies: 8
Views: 2707

Re: MMS problems - 3 phones on my account

WHAT A BLOODY CROCK!!! Weeks gone by, email after email of the same denialist garbage!! "We've done this, we've done that....." Each time I ask a simple question you basically say that it is our fault, mms stopped working and it is our fault!!! Utter garbage. We have not changed anything on any of o...
by Brooksy
Sat Jan 09, 2016 11:17 am
Forum: Mobile services
Topic: MMS problems - 3 phones on my account
Replies: 8
Views: 2707

Re: MMS problems - 3 phones on my account

devindag wrote:Hi Ian,

Please note that an email has been sent to your nominated email account under reference number 9801746.

Kindly respond to that email via the same email thread to assist you further.
Done.
by Brooksy
Sat Jan 09, 2016 11:16 am
Forum: ADSL connections
Topic: Download speeds gone from brilliant to woeful
Replies: 3
Views: 1337

Re: Download speeds gone from brilliant to woeful

devindag wrote: We re happy to hear that. Kindly get back to us if further assistance is required.
No probs. Will do. Now for our MMS problem........ Ongoing saga......
by Brooksy
Sat Jan 09, 2016 7:42 am
Forum: ADSL connections
Topic: Download speeds gone from brilliant to woeful
Replies: 3
Views: 1337

Re: Download speeds gone from brilliant to woeful

Speed has almost returned to normal without any action required.
by Brooksy
Fri Jan 08, 2016 10:18 am
Forum: Mobile services
Topic: MMS problems - 3 phones on my account
Replies: 8
Views: 2707

MMS problems - 3 phones on my account

I have 3 numbers registered to my account, an iPhone and 2 Androids. None of these phone can either send or (99% of the time) receive MMS messages. This has been a problem for quite sometime now and over Christmas was pretty darn awful. I originally put it down to network congestion, but apparently ...