Search found 115 matches

by ocular
Tue Nov 13, 2018 11:53 pm
Forum: VOIP
Topic: Voip registration from OS IP address
Replies: 9
Views: 997

Re: Voip registration from OS IP address

The Voip number in question is currently registered and working from a non-exetel IP here in Australia. Does that mean that it will work from a non Australian IP without further changes?
by ocular
Tue Nov 13, 2018 7:14 pm
Forum: VOIP
Topic: Voip registration from OS IP address
Replies: 9
Views: 997

Voip registration from OS IP address

Can some one please update me with what I have to do if I take an exetel voip number overseas on my mobile phone and want it to work via a voip app please.

I remember at one stage individual application was required.
Thanks
by ocular
Fri Dec 16, 2016 6:31 pm
Forum: ADSL connections
Topic: Poor Fax line quality - ADSL good
Replies: 18
Views: 3710

Re: Poor Fax line quality - ADSL good

Tested multipage fax send - transmission began and failed at page 2- transmission error. Awaiting response
by ocular
Thu Dec 15, 2016 5:30 pm
Forum: ADSL connections
Topic: Poor Fax line quality - ADSL good
Replies: 18
Views: 3710

Re: Poor Fax line quality - ADSL good

48hrs and no response by smbsupport to my further testing. I have set up a Fax server at a vpn endpoint to another premises (at considerable cost) to maintain my outgoing fax service. The only unknown is my testing is the copper wire from my premises to the MDF.(the ADSL and voice service are fine) ...
by ocular
Tue Dec 13, 2016 7:52 pm
Forum: ADSL connections
Topic: Poor Fax line quality - ADSL good
Replies: 18
Views: 3710

Re: Poor Fax line quality - ADSL good

Thank you for continuing to monitor this ticket. I have found the ticket on helpdesk.exetel.com.au and noted a reply about 2.30pm today advising that "something has been done" to the fax line by optus. However further testing shows no improvement sending multipage documents. I will monitor the helpd...
by ocular
Mon Dec 12, 2016 11:38 pm
Forum: ADSL connections
Topic: Poor Fax line quality - ADSL good
Replies: 18
Views: 3710

Re: Poor Fax line quality - ADSL good

Can exetel smbsupport please confirm that ticket 11031939 is still open and has been escalated to optus for technical advice and investigation is continuing. I seem to have a number of tickets for this issue and have been advised that ticket 11025812 has been closed - the email response doesnt conta...
by ocular
Mon Dec 12, 2016 11:28 pm
Forum: ADSL connections
Topic: Poor Fax line quality - ADSL good
Replies: 18
Views: 3710

Re: Poor Fax line quality - ADSL good

The test I suggested is actually testing the central filter, by putting the fax on the other non-central-filtered line. Does this mean putting the fax on the unfiltered adsl output of the filter? Is the ADSL output of a filter completely unfiltered? ie the same as connecting directly to the copper ...
by ocular
Fri Dec 09, 2016 10:38 am
Forum: ADSL connections
Topic: Poor Fax line quality - ADSL good
Replies: 18
Views: 3710

Re: Poor Fax line quality - ADSL good

The two end points I have been using to test my Line 1 fax service are also ADSL/Fax services at different premises non optus). I was at one of these locations this morning and using the fax modem I had been using from my Line 1 poor performing fax service I hooked this fax modem to this external lo...
by ocular
Fri Dec 09, 2016 12:12 am
Forum: ADSL connections
Topic: Poor Fax line quality - ADSL good
Replies: 18
Views: 3710

Re: Poor Fax line quality - ADSL good

Dazzles comments got me searching and there certainly are anecdotal reports of people having fax problems on adsl lines that were solved by extra filters an old but relevant thread from 2006 http://forums.whirlpool.net.au/archive/629906 so I stuck an extra TPLink splitter filter in line using the li...
by ocular
Thu Dec 08, 2016 10:29 pm
Forum: ADSL connections
Topic: Poor Fax line quality - ADSL good
Replies: 18
Views: 3710

Re: Poor Fax line quality - ADSL good

The fax needs a filter, So do I stick an in line filter between the fax modem and line 1 before or after the central filter? is there any official recommendation on how to setup a fax on an adsl line in terms of filters? I have done some more testing. I can fax a 15 page document into my Line 1 fro...
by ocular
Thu Dec 08, 2016 6:06 pm
Forum: ADSL connections
Topic: Poor Fax line quality - ADSL good
Replies: 18
Views: 3710

Re: Poor Fax line quality - ADSL good

Why not port this number to our fax2email service, and use our email2fax service to send faxes? James I don't believe that service would meet the standards for transmission of health data. Correct me if I am wrong. Old fashion fax does. I have found out that the line I am having problems with Line ...
by ocular
Wed Dec 07, 2016 8:08 pm
Forum: ADSL connections
Topic: Poor Fax line quality - ADSL good
Replies: 18
Views: 3710

Poor Fax line quality - ADSL good

Have 3 exetel (optus) PSTN lines coming into office line 1 has ADSL service which is working fine Have advertised line 1 as fax no. so use this for incoming and outgoing faxes. Have a central filter fitted. The combination of adsl and fax has worked well for last 3yrs, but lately am having trouble s...
by ocular
Wed Jul 13, 2016 5:36 pm
Forum: SMS via ADSL
Topic: Email to SMS - where is list of registered emails?
Replies: 4
Views: 1872

Re: Email to SMS - where is list of registered emails?

Not completely resolved. Can see registered email addresses under Email to SMS - view SMS address book. One of the addresses I have registered for email to sms is my primary email address for my exetel account. It is not seen in the the SMS address book, yet if I go and reregister this email address...
by ocular
Wed Jul 13, 2016 9:33 am
Forum: SMS via ADSL
Topic: Email to SMS - where is list of registered emails?
Replies: 4
Views: 1872

Re: Email to SMS - where is list of registered emails?

Registered emails now showing up there on bottom of Email to SMS page.
Must take awhile to refresh after registering
All Good
Thanks
by ocular
Tue Jul 12, 2016 10:34 pm
Forum: SMS via ADSL
Topic: Email to SMS - where is list of registered emails?
Replies: 4
Views: 1872

Email to SMS - where is list of registered emails?

I can setup email to sms via members facility Premium VAS / SMS over Web / Email to SMS I enter email (or domain) to be registered Fill in password Fill Sender (has to be exactly 10 characters?) Click Add Registered Email Address / Email Domain to SMS and a tab comes up saying registered email succe...