Exetel customer help forum

The Voip number in question is currently registered and working from a non-exetel IP here in Australia. Does that mean that it will work from a non Australian IP without further changes?

Can some one please update me with what I have to do if I take an exetel voip number overseas on my mobile phone and want it to work via a voip app please.

I remember at one stage individual application was required.
Thanks

Tested multipage fax send - transmission began and failed at page 2- transmission error. Awaiting response

48hrs and no response by smbsupport to my further testing. I have set up a Fax server at a vpn endpoint to another premises (at considerable cost) to maintain my outgoing fax service. The only unknown is my testing is the copper wire from my premises to the MDF.(the ADSL and voice service are fine) ...

Thank you for continuing to monitor this ticket. I have found the ticket on helpdesk.exetel.com.au and noted a reply about 2.30pm today advising that "something has been done" to the fax line by optus. However further testing shows no improvement sending multipage documents. I will monitor the helpd...

Can exetel smbsupport please confirm that ticket 11031939 is still open and has been escalated to optus for technical advice and investigation is continuing. I seem to have a number of tickets for this issue and have been advised that ticket 11025812 has been closed - the email response doesnt conta...

The test I suggested is actually testing the central filter, by putting the fax on the other non-central-filtered line. Does this mean putting the fax on the unfiltered adsl output of the filter? Is the ADSL output of a filter completely unfiltered? ie the same as connecting directly to the copper ...

The two end points I have been using to test my Line 1 fax service are also ADSL/Fax services at different premises non optus). I was at one of these locations this morning and using the fax modem I had been using from my Line 1 poor performing fax service I hooked this fax modem to this external lo...

Dazzles comments got me searching and there certainly are anecdotal reports of people having fax problems on adsl lines that were solved by extra filters an old but relevant thread from 2006 http://forums.whirlpool.net.au/archive/629906 so I stuck an extra TPLink splitter filter in line using the li...

The fax needs a filter, So do I stick an in line filter between the fax modem and line 1 before or after the central filter? is there any official recommendation on how to setup a fax on an adsl line in terms of filters? I have done some more testing. I can fax a 15 page document into my Line 1 fro...

Why not port this number to our fax2email service, and use our email2fax service to send faxes? James I don't believe that service would meet the standards for transmission of health data. Correct me if I am wrong. Old fashion fax does. I have found out that the line I am having problems with Line ...

Have 3 exetel (optus) PSTN lines coming into office line 1 has ADSL service which is working fine Have advertised line 1 as fax no. so use this for incoming and outgoing faxes. Have a central filter fitted. The combination of adsl and fax has worked well for last 3yrs, but lately am having trouble s...

Not completely resolved. Can see registered email addresses under Email to SMS - view SMS address book. One of the addresses I have registered for email to sms is my primary email address for my exetel account. It is not seen in the the SMS address book, yet if I go and reregister this email address...

Registered emails now showing up there on bottom of Email to SMS page.
Must take awhile to refresh after registering
All Good
Thanks

I can setup email to sms via members facility Premium VAS / SMS over Web / Email to SMS I enter email (or domain) to be registered Fill in password Fill Sender (has to be exactly 10 characters?) Click Add Registered Email Address / Email Domain to SMS and a tab comes up saying registered email succe...