Exetel customer help forum

Well, I got a reply from Exetel. The wholesale supplier has identified that there are some network related issue at the exchange. The resolution for this issue has been targeted to be completed by 4th October 2011. What exactly is the "network related issue"? and an 'targeted' date on 4th October wh...

This is my modem Sync Speed Upstream 1024000 Downstream 7354993 3 Exetel Speed Test as of 8:38PM Your current bandwidth reading is: 1.14 Mbps which means you can download at 145.53 KB/sec Your current bandwidth reading is: 770.00kbps which means you can download at 96.25 KB/sec. from our servers. Yo...

I'm having the same problem, speed is slow and its fluctuating

Hey the speed seems to have been fixed overnight Thanks

I got a call this afternoon, they fixed the telephone line, I can now receive and make calls through the fixed line. However, my internet is not up to normal speeds DSP Firmware Version E.25.41.55 A Connected true Operational Mode G.Dmt.Bis Annex Type AnnexA Upstream 1024000 Downstream 7363538 Elaps...

yep, I've done all the tests. There has to be a problem with the phone line, I've got them to call in a technician, hopefully he'll find a problem and fix it . Your issue has been escalated to our wholesale supplier and currently under investigation, you will be informed as soon as we received an u...

My PSTN service provider is Exetel, I moved everything over a couple months ago and it has been working fine up until yesterday afaik. I have emailed them to fix the issue, but they want me to agree to pay $220 to the technician if he doesn't find a problem. :S Did you isolate the line completely a...

I've been using voip, but got a few complaints that I wasn't picking up my home phone. So I decided to hook up the old phone through the fixed line and found out that I have no dial tone. So I can't receive calls or make calls through the fixed line. But If I have no dial tone, how can the internet...

I've been using voip, but got a few complaints that I wasn't picking up my home phone. So I decided to hook up the old phone through the fixed line and found out that I have no dial tone. So I can't receive calls or make calls through the fixed line. But If I have no dial tone, how can the internet ...

Hey, I'm on ADSL2+ TCV20-REGION-200 (with telephone). just yesterday I started getting slow speeds. I've done a reset on the modem for 15 minutes, isolation test, changed ports and I've done a few speed tests all I'm getting is 48 - 50Kb/s, It looks Like I have been put on a 512kb connection profile...

Yep thanks for that, It works.

I'll be on the $60 Plan, guess I'm in region 2 or 3.

I'm trying to change to the new plan, on the first page it tells me it cost $0 to change, on the second page, it says $40??

Just wondering if Exetel have any plans to introduce Line Rental? I have all my services connected with Exetel (ADSL, Mobile) except Line Rental. I would prefer if everything was connected to Exetel

No reply? the mobile usage meter updates 3 days slow.

It is the 21st and it is showing my last call was made on the 18th.

Is there any way to update mobile call usage faster, any plans for exetel fixing this issue? It's showing my last call was made on the 12th, it is now the 15th... Is there a number we can dial to check the balance left ? 'Eg optus you dial '555' to check your balance and it will tell you how much cr...