Exetel customer help forum

On an ADSL2+ Unlimited plan, since connection to NBN installed, speeds have been on average half of what I was getting before: reg - 9 - 10 mbps, now 3 - 5 mbps, regardless of server chosen to conduct test. There's also another issue when I switch out from a vpn to direct connection, I always, witho...

Many thanks, looking forward to your call

Received notification that NBN now available at my address, any further assistance would be greatly appreciated
Simon

I've been advised by NBN.Co that my property will be connected sometime between the 6th of June and the 26th of October. As I'm an existing customer, is there anything I need to do, or do Exetel get informed and automatically switch me over, or what?

Shehan, many thanks just tested and speeds are back to normal approx 10mbps/1mbps which is fairly standard considering my distance from the exchange, again you guys come through!

First of all, many thanks for the assistance with my connection failure over the weeknd, but now there's the speed issue...I haven't been able to clock any faster than 1.3Mbps Down and barely register anything upstream 3990d35b-af51-4c4c-ad36-0274c708e095 Date: 05/08/2018 Time: 17:04 Duration: (secs...

There were quitre a few isues but only affecting my connection, as per usual the support staff went above and beyond to rectify the problem, it's a pity Optus don't have the same customer focused ethic that Exetel does, they'd be a more profitable and larger telcecoms company instead of a second str...

Have not been able to connect since around 3am, have cycled, isolated connection, still no joy, is there anything you know that you can tell us?

I like being informed that I've used I've 50% of my MBB quota, but i just received message number 15 this evening trekking me exactly the same thing, and because Communication from you if important to me, you're on my VIP contact list, which gets through my DND facility... Meaning i get a LOUD txt ...

I like being informed that I've used I've 50% of my MBB quota, but i just received message number 15 this evening trekking me exactly the same thing, and because Communication from you if important to me, you're on my VIP contact list, which gets through my DND facility... Meaning i get a LOUD txt n...

I was trying to change my service from a monthly to 12 month contract on the ExeSim Plus plan, but each time I chose to make the change, I'm presented with the month to month plan change details instead. The ExeSim Plus 12 month is $49.99/month with 15GB incl. data - which is why I want to change ov...

Have done all isolation tests, restarted everything a dozen times, I don't have any Internet. Have all the right lights flashing on the modem, even tried a another two modems, all to no avail.

Please advise

Whatever you did, it's fixed, just did an Ookla speed test http://www.speedtest.net/my-result/a/1823248502

Thank-you very much
Simon

Regardless of mobile or fixed connection, I'm getting load screens that I never saw before, "unable to connect" notifications, "page does not exist" when I know it does (yours for example), things like being in a banking session and getting a "requested page timed out" within seconds of logging on. ...

Been happening all morning, in Reservoir (north of Northcote - same area? that is, yesterday's service issue impacting still today?) after rebooting router get 5 mins of healthy speed then it falls off to nothing, reboot achieves speed with attendant fall within 5 minutes