Exetel customer help forum

For several months I have been hammered by IP's trying to log into my modem & it is slowing the internet down making it at times unusable, it is not caused by a virus as I have run 2 different AV programs to check. They are attempting to log in using the standard factory username & password for Netc...

Amongst all the confusion & panic over the COVID19 situation people are forgetting to say THANK YOU to the companies & their staff across Australia for doing the best you can under the current circumstances. We should all slow down & think rather than panic & be thankful for what we do have, please ...

Yes if I leave the area I get better reception & yes I am on Judbooley Pde. My current phone is a Samsung Galaxy S5.

I am on the Optus network & the reception has always been poor in my area Windang NSW but lately I am lucky to have 1 bar so I am getting a lot of missed calls & drop outs because of it. Is this because we use the Optus network on a Tier system or is there something that can be done to fix it, it ha...

I have had 2 similar emails demanding I pay in bitcoin or they will release videos of me accessing porn sites which told me immediately it was BS. They actually had my details & a password that I used on a website which was hacked over 12 months ago so my email address & password was posted elsewher...

Exetel always looks for the best solution to a customer's requests or needs. I asked about more suitable plans for FTTN & you contacted me quickly to discuss my options, you made the process of changing to the new plan easy with little effort on my behalf. This sort of service is why I have been wit...

Thank you Taniya, I could not find the 50/20 plan on your site

Wondering if Exetel has any plans to provide a 50/20 plan for those of us who are trapped on FTTN & only have the option of NBN 12, 25 or 100 with you? Currently my maximum speed is 45 to 49MBits & it is unlikely to ever improve but to get that speed I have to pay for 100MBits with Exetel otherwise ...

I have a mobile sim & wondering if it is possible to get a Data Share SIM to be used in a different phone on the same account? I currently have an IPhone for mobile calls & have a spare Samsung phone which would be handy just for data without calls activated. It would allow my kids to play their gam...

Thank you for your help resolving this issue.

I sent an email on the 15th Jan requesting Exetel to investigate some suspicious activity on my VOIP but have not received a reply yet. It was in regards to international calls being charged to my account which I never made, can someone please read my email & reply to it letting me know what is bein...

Wondering what the outcome on this was as I just got my bill & have international calls on it I did not make.

There are some suspicious entries on my latest VOIP bill & I know I definitely did not make calls to a number located in Bosnia. I have gone through my logs on the phone & the modem which show I did not make those calls. I never make international calls & these were all to the same number one after ...

Thank you for the prompt reply & clear instructions. Have a great evening!

Wondering what causes my VOIP to drop out every half hour when I am on a call, it is very frustrating & hopefully there is a setting to correct it. I have an Exetel modem NF10WV which was set up before I received it so have not changed any settings in it.