Search found 9 matches

by jonesyGT
Tue Sep 17, 2019 9:42 am
Forum: NBN and other Fibre Services
Topic: HFC down, called support, no case number?
Replies: 1
Views: 91

HFC down, called support, no case number?

Our HFC went down some time yesterday.
Put a call through & was told it would be escalated, Im assuming its an NBN issue.
Was told I'd get a text message, however I have received nothing.
Would / should I have a case number?
No email received either.

Thankx
by jonesyGT
Tue Jul 23, 2019 11:58 pm
Forum: Modem issues
Topic: ZTE H268A not cutting it
Replies: 3
Views: 316

Re: ZTE H268A not cutting it

Thanks for the reply.

So, can Exetel supply or am I best just buying & set up myself?

Cheers
by jonesyGT
Sun Jul 21, 2019 9:20 pm
Forum: Modem issues
Topic: ZTE H268A not cutting it
Replies: 3
Views: 316

ZTE H268A not cutting it

Hi all, I have the above modem.
I have kids using the internet & would like something with parental controls on it.
What options, that will work with Exetel, do I have?
I'd prefer not to have to spend a fortune.

Cheers
by jonesyGT
Wed Oct 25, 2017 10:07 pm
Forum: Email issues
Topic: Unable to log into email via Webmail
Replies: 5
Views: 1357

Re: Unable to log into email via Webmail

Thanks for the reply Kavinda

I've done all above, scanned all devices & machines.
I've also updated the password.
If you could request the email to be reactivated, that would be great.

Cheers
Mark
by jonesyGT
Wed Oct 25, 2017 3:51 pm
Forum: Email issues
Topic: Unable to log into email via Webmail
Replies: 5
Views: 1357

Re: Unable to log into email via Webmail

PM sent

Cheers
by jonesyGT
Wed Oct 25, 2017 1:42 pm
Forum: Email issues
Topic: Unable to log into email via Webmail
Replies: 5
Views: 1357

Unable to log into email via Webmail

Hi, Im having a problem logging into my email, both via gmail & also on the webmail through the home page. It says either user name or password is wrong, however I have checked both & they seem to be fine. My other emails appear to be fine & are not having any problems. Is there anything I can do to...
by jonesyGT
Mon Mar 09, 2015 11:10 pm
Forum: ADSL connections
Topic: Service dropped in Quakers Hill
Replies: 2
Views: 451

Re: Service dropped in Quakers Hill

Back now
by jonesyGT
Mon Mar 09, 2015 10:50 pm
Forum: ADSL connections
Topic: Service dropped in Quakers Hill
Replies: 2
Views: 451

Service dropped in Quakers Hill

Been out since about 10pm
by jonesyGT
Mon Aug 25, 2014 4:54 pm
Forum: Invoicing & billing
Topic: Billing changes In July 2014
Replies: 15
Views: 4113

Re: Billing changes In July 2014

Hi, I've sent an email to billing re this, however, when I look back over my payment history I have never paid anything like my July invoice. Its double what I have normally paid in the last 3 plus years. I have voip & have never gone over in usage. I understand how prorata is supposed to work but m...