Search found 10 matches

by zencloud
Thu Jul 04, 2013 6:13 pm
Forum: Email issues
Topic: Lost one exemail email address?
Replies: 6
Views: 5408

Re: Lost one exemail email address?

Some kind of warning sent to the main contact email would be nice.
by zencloud
Tue Jan 11, 2011 8:34 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 73529

Re: Price Increase For Out Of Contract Customers - Continued

So I sign up to OCV200 and get a new PSTN number, if I don't port my VOIP number back to PSTN soon after will it complicate or eliminate the ability to port in the future? Will I still be able to port at any time by contacting provisioning and will it cost any more than if I do it now?
by zencloud
Tue Oct 05, 2010 9:40 pm
Forum: VOIP
Topic: SOLVED: 7404VNPX outbound local calls engaged
Replies: 18
Views: 3272

Re: SOLVED: 7404VNPX outbound local calls engaged

I'm still having this problem and have to use the redial button to get past the engaged signal. This is with pstn number ported to voip, Billion 7404VGPX, caller id enabled and no problems until the last few weeks.
by zencloud
Tue Sep 28, 2010 4:55 pm
Forum: VOIP
Topic: SOLVED: 7404VNPX outbound local calls engaged
Replies: 18
Views: 3272

Re: 7404VNPX outbound local calls engaged

I've been recently having the same problem with a 7404VGPX.
by zencloud
Mon Sep 20, 2010 2:05 pm
Forum: VOIP
Topic: Can't make Calls
Replies: 10
Views: 1254

Re: Can't make Calls

I've been a VOIP customer since May and experienced the same problem for the first time today with a setup I haven't touched for months. It happened with 7 different calls in a row, I found that after making the call and getting the engaged tone, I could get it to work only by hitting the redail but...
by zencloud
Sun Jul 25, 2010 6:31 pm
Forum: VOIP
Topic: Change to VOIP call forward system
Replies: 1
Views: 408

Re: Change to VOIP call forward system

I just checked my members facility and was surprised to find the number in the call forwarding box had disappeared. I made a test call and confirmed call forwarding wasn't working so I tried to re-enter the number but it didn't appear to stick and wouldn't work. After discovering this post I entered...
by zencloud
Fri Apr 23, 2010 9:29 pm
Forum: Improvement & suggestions
Topic: VOIP call forwarding
Replies: 57
Views: 7151

Re: VOIP call forwarding

I spoke too soon. After further testing the 'ghost forwarding' I described only occurs in a three minute window after the modem (Billion 7404VGPX) is turned off, some kind of timeout apparently. This doesn't happen when SIP is unregistered in the modem settings and the modem restarted, only when a r...
by zencloud
Fri Apr 23, 2010 2:22 am
Forum: Improvement & suggestions
Topic: VOIP call forwarding
Replies: 57
Views: 7151

Re: VOIP call forwarding

When a forwarding number is assigned in the Member Facilities: Line free --> call not forwarded and rings through normally. Line busy --> call forwarded. Line unregistered --> no ring and the call times out, after this a ghost call is forwarded with the correct caller ID but no caller. Forwarding wh...
by zencloud
Thu Apr 01, 2010 4:08 pm
Forum: HSPA connections
Topic: Minimum activity
Replies: 8
Views: 2062

Re: Minimum activity

Can someone please confirm that the cancellation due to inactivity does not apply to post-paid plans? I can understand it applying to pre-paid plans but it is completely illogical for post-paid plans like the $5/month plan the OP mentioned. This could be better clarified on the order form by explici...
by zencloud
Mon Mar 08, 2010 9:54 pm
Forum: Products & services
Topic: Wireless Internet Included In ADSL Plan Prices
Replies: 137
Views: 39526

Re: Wireless Internet Included In ADSL Plan Prices

Wireless backup really should be an integral part of naked dsl to make up for the shortcomings of being naked with no CSG or direct contact with Telstra. This way the service remains operable when the line is down, albeit more expensive (voip less affected) and online customer support is still acces...