Search found 44 matches

by ohnjay
Mon Jul 15, 2019 6:33 pm
Forum: HSPA connections
Topic: Mobile broadband suddenly not working.
Replies: 9
Views: 321

Re: Mobile broadband suddenly not working.

I have received the second email, and added the APN you provided.
It is a mystery to me why the APN recorded in my device would have changed, however the new APN has restored the service.
by ohnjay
Tue Jul 09, 2019 7:15 am
Forum: HSPA connections
Topic: Mobile broadband suddenly not working.
Replies: 9
Views: 321

Re: Mobile broadband suddenly not working.

I have checked both email addresses (including junk boxes) that I have registered with you and your email is not in either.
by ohnjay
Sat Jul 06, 2019 11:57 pm
Forum: HSPA connections
Topic: Mobile broadband suddenly not working.
Replies: 9
Views: 321

Re: Mobile broadband suddenly not working.

Just sent another PM. I see it and the one I sent Wednesday are still in my outbox.
by ohnjay
Sat Jul 06, 2019 10:43 pm
Forum: HSPA connections
Topic: Mobile broadband suddenly not working.
Replies: 9
Views: 321

Re: Mobile broadband suddenly not working.

I sent you my service number by PM on Wednesday, but have heard nothing since. Did you receive it OK?
by ohnjay
Wed Jul 03, 2019 8:27 pm
Forum: HSPA connections
Topic: Mobile broadband suddenly not working.
Replies: 9
Views: 321

Mobile broadband suddenly not working.

I am currently staying at Brushgrove near Grafton NSW, using a Samsung GalaxyTab 4 for internet. Last night the service worked fine, but tonight I cannot get a data connection. Signal strength is good, data is enabled, SMS works, but cannot connect to internet. Would like to check APN setting, but c...
by ohnjay
Thu Jun 06, 2019 12:30 am
Forum: Email issues
Topic: Unable to connect to webmail while using VPN
Replies: 8
Views: 240

Re: Unable to connect to webmail while using VPN

i have continued to pursue this at my end, and have found that it appears to be associated with only some VPN servers. The VPN client I use is the same on each occasion. If I use VPN servers at 139.99.208.34 and 168.1.83.136 I am unable to connect to webmail. If I use servers at 31.24.225.7 or 58.96...
by ohnjay
Wed Jun 05, 2019 12:42 pm
Forum: Email issues
Topic: Unable to connect to webmail while using VPN
Replies: 8
Views: 240

Re: Unable to connect to webmail while using VPN

OK, so ths morning I logged into the member dashboard with my VPN running. As expected I was asked to verify using a token sent to my phone. This is normal, and I logged in successfully. Then I clicked the Webmail link on the dashboard page, and once more got the "TLS handshake" message.. I tried co...
by ohnjay
Tue Jun 04, 2019 8:49 pm
Forum: Email issues
Topic: Unable to connect to webmail while using VPN
Replies: 8
Views: 240

Re: Unable to connect to webmail while using VPN

More info on this:

I am able to download emails using Thunderbird while the VPN is on, so the problem happens only with webmail logins.

So, if I am away from home, using my mobile device with VPN on an unsecured public access point, I will be unable to use webmail. That is not a trivial matter.
by ohnjay
Mon Jun 03, 2019 11:04 pm
Forum: Email issues
Topic: Unable to connect to webmail while using VPN
Replies: 8
Views: 240

Re: Unable to connect to webmail while using VPN

Yes. I'll explain a little further: I log on to webmail using Lastpass. The urls do not change whether I am on a VPN or not. For clarity I have copied those urls from lastpass, they are - https://hwebmail.exetel.com.au and https://webmail.exetel.com.au. This issue started today. I have been logging ...
by ohnjay
Mon Jun 03, 2019 3:16 pm
Forum: Email issues
Topic: Unable to connect to webmail while using VPN
Replies: 8
Views: 240

Unable to connect to webmail while using VPN

Today I have been unable to connect to webmail (both my hosted account and my exemail account) while my VPN is on. It doesn't even take me to the login screen. I get a message "Performing TLS handshake" continuously. As soon as I disable the VPN the login screen appears and I can read my emails. If ...
by ohnjay
Sat Dec 29, 2018 12:05 pm
Forum: Telephone issues
Topic: No Dial Tone (Again) ADSL Fine.
Replies: 3
Views: 1133

Re: No Dial Tone (Again) ADSL Fine.

Well it's now December and there still has been no permanent fix. Was out for 6 days in February. Happened again in April, twice in May, then November, and is happening right now. No dial tone, people calling me get message "Number currently unavailable". As before the fault followed a power outage.
by ohnjay
Mon May 21, 2018 8:40 pm
Forum: Other
Topic: Logging in to members area using VPN
Replies: 3
Views: 1215

Re: Logging in to members area using VPN

Some time ago you fixed this problem for me and I have been able log on without an SMS code until recently. I now am back to the situation where I cannot log on unless I disconnect the VPN.

Can you please fix this for me again.
by ohnjay
Fri Feb 16, 2018 1:17 pm
Forum: Telephone issues
Topic: No Dial Tone (Again) ADSL Fine.
Replies: 3
Views: 1133

No Dial Tone (Again) ADSL Fine.

I note that this type of issue has been raised in the forums before. My situation is slightly different in that it is a recurrent problem, and it affects the whole neighborhood. I live on the Sunshine Coast, where storms frequently cause power blackouts. Every time, after power has been restored, my...
by ohnjay
Thu Nov 09, 2017 3:13 pm
Forum: Other
Topic: Logging in to members area using VPN
Replies: 3
Views: 1215

Logging in to members area using VPN

I use a VPN service with several servers in Australia. When I attempt to log in to the members area while using the VPN, Exetel responds with a message saying that I am logging in from outside Australia. I have tried servers in Brisbane, Sydney & Melbourne with the same result. I have cleared cookie...
by ohnjay
Tue Jul 11, 2017 2:44 pm
Forum: Modem issues
Topic: NB16WV modem resyncs every 40-45 seconds.
Replies: 3
Views: 1302

Re: NB16WV modem resyncs every 40-45 seconds.

I have conducted some line test on your connection and according to test results, I could see that your modem is online for last 05hrs & 35min without any disconnection. That's correct, because I have my D6000 connected, not the NB16WV which is giving the problem. I do not suspect a line problem in...