Exetel customer help forum

Hi, I am with exetel almost over 7 years and very happy about your services. This morning, I change my mobile plan because I got a new mobile phone and need more data. It is supposed, as all other mobile service providers follow, a new sim card will be delivered with the new mobile plan. However, I ...

Thanks.

My speed is increased to 3MB/S. Anyone knows is it a normal speed for ADSL2+?

Hi, It took me 10 mins to open this page due to low speed issue. I am with exetel over 9 years and always happy with exetel's service. Just a small thing happened today. I applied a new homeline and adsl2+ due to move, and my homeline and broadband service was activated this morning. Both the homeli...

Hi, it works now. Thanks a lot for that.

thanks a lot for that.

Hi, I am current on a cap $19 plan, and have 200MB data per month. Yesterday, I just put my sim card on a new mobile phone, i.e., my old mobile is a samsung, and the new mobile is iphone 4s. After I change the mobile phone, I can not get the data service. It always pops up a menu and says the servi...

Hi, I am current on a cap $19 plan, and have 200MB data per month. Yesterday, I just put my sim card on a new mobile phone, i.e., my old mobile is a samsung, and the new mobile is iphone 4s. After I change the mobile phone, I can not get the data service. It always pops up a menu and says the servic...

We have, belatedly, added the ability for Telstra or AAPT Infrastructure users to select Exetel as the biller of the telephone line on all ADSL services using the Telstra ADSL1 or ADSL2 port infrastructure. The telephone line rental cost is $30.00 but the call charges are very low - around 30% less...

hi, I have been with Exetel for two years and happy about your services (both ADSL and mobile). Recently, I upgraded my ADSL1 to ADSL2 for the three month free service and was told I can not get this as an existing customer this monring. Your saler told me that the only way that I can get the free s...

hi, anyone can help? should I log a fault?

The isolation test result are as follows:

Speedtest: download speed 1.10Mbps, upload speed 0.29Mbps

exetel test: 1.4Mbps

ps. the low speed lasted for several weeks.

thanks

Hi, I got a very low speed issue on ADSL 8M plan. I test on both speedtest.net and exetel test, results are as follows:

Speedtest.net: download speed: 0.72Mbps, upload speed: 0.21 Mbps

exetel test: 901.60kbps

can you help?

I renewed my contract on 1 Dec. 2010. Will I be affected?

Hi, I just received an email this morning, and was told that all "old ADSL plan" will be further charged $10 since 1 Feb. 2011. I just wonder what are the "old plans". I signed two ADSL plans with exetel two monthes ago (six months contract), do they belong to the "old plans"? Please clarify my conc...

Well everyone, my issue is resolved! I thought it strange that I couldn't get over 1mbps, so I checked through my modem for something wrong until I came to my QoS settings. It seems someone in my house had switched it on and it was limiting the connection - So I switched it off! This is the speed t...