Search found 21 matches

by robin
Thu Feb 25, 2016 10:27 am
Forum: Mobile services
Topic: New mobile plan without a new sim card
Replies: 3
Views: 2337

New mobile plan without a new sim card

Hi, I am with exetel almost over 7 years and very happy about your services. This morning, I change my mobile plan because I got a new mobile phone and need more data. It is supposed, as all other mobile service providers follow, a new sim card will be delivered with the new mobile plan. However, I ...
by robin
Mon May 25, 2015 8:55 pm
Forum: ADSL connections
Topic: Help ! New homeline and ADSL2+ service (Wollongong)
Replies: 3
Views: 862

Re: Help ! New homeline and ADSL2+ service (Wollongong)

Thanks.

My speed is increased to 3MB/S. Anyone knows is it a normal speed for ADSL2+?
by robin
Fri May 22, 2015 11:31 pm
Forum: ADSL connections
Topic: Help ! New homeline and ADSL2+ service (Wollongong)
Replies: 3
Views: 862

Help ! New homeline and ADSL2+ service (Wollongong)

Hi, It took me 10 mins to open this page due to low speed issue. I am with exetel over 9 years and always happy with exetel's service. Just a small thing happened today. I applied a new homeline and adsl2+ due to move, and my homeline and broadband service was activated this morning. Both the homeli...
by robin
Fri Oct 11, 2013 7:50 pm
Forum: Mobile services
Topic: Can not get data service.
Replies: 7
Views: 2234

Re: Can not get data service.

Hi, it works now. Thanks a lot for that.
by robin
Thu Oct 10, 2013 11:49 pm
Forum: Mobile services
Topic: Can not get data service.
Replies: 7
Views: 2234

Re: Can not get data service.

thanks a lot for that.
by robin
Thu Oct 10, 2013 11:26 pm
Forum: Mobile services
Topic: Can not get data service.
Replies: 7
Views: 2234

Re: Can not get data service.

Hi, I am current on a cap $19 plan, and have 200MB data per month. Yesterday, I just put my sim card on a new mobile phone, i.e., my old mobile is a samsung, and the new mobile is iphone 4s. After I change the mobile phone, I can not get the data service. It always pops up a menu and says the servi...
by robin
Thu Oct 10, 2013 9:56 pm
Forum: Mobile services
Topic: Can not get data service.
Replies: 7
Views: 2234

Can not get data service.

Hi, I am current on a cap $19 plan, and have 200MB data per month. Yesterday, I just put my sim card on a new mobile phone, i.e., my old mobile is a samsung, and the new mobile is iphone 4s. After I change the mobile phone, I can not get the data service. It always pops up a menu and says the servic...
by robin
Mon Aug 29, 2011 9:17 pm
Forum: Products & services
Topic: $20.00 A Month For Full Service (Real) Telephone Line Rental
Replies: 49
Views: 23562

Re: $20.00 A Month For Full Service (Real) Telephone Line Re

We have, belatedly, added the ability for Telstra or AAPT Infrastructure users to select Exetel as the biller of the telephone line on all ADSL services using the Telstra ADSL1 or ADSL2 port infrastructure. The telephone line rental cost is $30.00 but the call charges are very low - around 30% less...
by robin
Fri Jul 22, 2011 7:14 pm
Forum: Archived threads
Topic: Three Months Free ADSL
Replies: 70
Views: 7159

Re: Three Months Free ADSL

hi, I have been with Exetel for two years and happy about your services (both ADSL and mobile). Recently, I upgraded my ADSL1 to ADSL2 for the three month free service and was told I can not get this as an existing customer this monring. Your saler told me that the only way that I can get the free s...
by robin
Thu Jun 02, 2011 8:25 pm
Forum: ADSL connections
Topic: very low speed issue on ADSL 8M.
Replies: 4
Views: 311

Re: very low speed issue on ADSL 8M.

hi, anyone can help? should I log a fault?
by robin
Wed Jun 01, 2011 10:54 pm
Forum: ADSL connections
Topic: very low speed issue on ADSL 8M.
Replies: 4
Views: 311

Re: very low speed issue on ADSL 8M.

The isolation test result are as follows:

Speedtest: download speed 1.10Mbps, upload speed 0.29Mbps

exetel test: 1.4Mbps

ps. the low speed lasted for several weeks.

thanks
by robin
Wed Jun 01, 2011 9:56 pm
Forum: ADSL connections
Topic: very low speed issue on ADSL 8M.
Replies: 4
Views: 311

very low speed issue on ADSL 8M.

Hi, I got a very low speed issue on ADSL 8M plan. I test on both speedtest.net and exetel test, results are as follows:

Speedtest.net: download speed: 0.72Mbps, upload speed: 0.21 Mbps

exetel test: 901.60kbps

can you help?
by robin
Sat Jan 01, 2011 1:09 pm
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 73914

Re: Price Increases For Out Of Contract Customers

I renewed my contract on 1 Dec. 2010. Will I be affected?
by robin
Sat Jan 01, 2011 10:53 am
Forum: ADSL connections
Topic: Question about ADSL price incresing.
Replies: 3
Views: 764

Question about ADSL price incresing.

Hi, I just received an email this morning, and was told that all "old ADSL plan" will be further charged $10 since 1 Feb. 2011. I just wonder what are the "old plans". I signed two ADSL plans with exetel two monthes ago (six months contract), do they belong to the "old plans"? Please clarify my conc...
by robin
Thu Dec 02, 2010 10:55 am
Forum: ADSL connections
Topic: Slow speed - Just changed to 8mbps
Replies: 7
Views: 986

Re: Slow speed - Just changed to 8mbps

Well everyone, my issue is resolved! I thought it strange that I couldn't get over 1mbps, so I checked through my modem for something wrong until I came to my QoS settings. It seems someone in my house had switched it on and it was limiting the connection - So I switched it off! This is the speed t...