Exetel customer help forum

Hi exetel, I am usually very complementary to friends and family about the excellent services that you provide but the provisioning of my wife's new mobile phone has been unacceptable. I have had two emails and one ticket response unacknowledged (let alone fixed) over the past three days and subsequ...

remosha wrote:
OT plans should be available in your Exetel Members Facilities after your contract ends.

Many thanks.

Can someone from Exetel (perhaps with a bit more seniority) provide a bit more clarity about this please? "Two different supplier contracts" sounds like an inflexible thing that is usually not associated with a usually very flexible ISP like Exetel. My OCV200 contract runs out on the 1/2/2012. At th...

I am still having the same issue. When I go to https://www.exetel.com.au/members/change_service_plan.php I have the option of switching to the ONAW plan. But when I click apply, my only option is the ONA plans not ONAW. It has been fixed. Please check it again. Thanks... it is working for me now. A...

I am still having the same issue. When I go to https://www.exetel.com.au/members/chang ... e_plan.php I have the option of switching to the ONAW plan. But when I click apply, my only option is the ONA plans not ONAW.

I am having the same website problem as referred to above.

I note that the WB OA service (the one being offered to existing Optus customers) now contains 100mb of free data per month on that page!

Hello there, I have recently changed to an ONA plan as it suits my needs (cost $10). This was after switching to a Z plan the month before (cost $10). If I am reading this correctly, does this mean I have to change my plan yet again if I want to take up the wireless offer (which I am keen to - cost ...

At that time, though, will the current Z plans be withdrawn for existing users to change to? No plans to do that - the new plans are aimed at a different market demographic. I have been very happy with my exetel service as a light user. Why would you not offer the naked $40 plan to those customers ...