Search found 8 matches

by Drnick
Wed Feb 01, 2012 7:14 pm
Forum: Mobile services
Topic: Ticket number FUB-65583-588
Replies: 2
Views: 792

Ticket number FUB-65583-588

Hi exetel, I am usually very complementary to friends and family about the excellent services that you provide but the provisioning of my wife's new mobile phone has been unacceptable. I have had two emails and one ticket response unacknowledged (let alone fixed) over the past three days and subsequ...
by Drnick
Sat Jan 28, 2012 9:08 am
Forum: Member facilities & usage meter
Topic: Wanted to switch to OT-500 but it wasn't shown
Replies: 5
Views: 2036

Re: Wanted to switch to OT-500 but it wasn't shown

remosha wrote:
OT plans should be available in your Exetel Members Facilities after your contract ends.
Many thanks.
by Drnick
Fri Jan 27, 2012 6:48 pm
Forum: Member facilities & usage meter
Topic: Wanted to switch to OT-500 but it wasn't shown
Replies: 5
Views: 2036

Re: Wanted to switch to OT-500 but it wasn't shown

Can someone from Exetel (perhaps with a bit more seniority) provide a bit more clarity about this please? "Two different supplier contracts" sounds like an inflexible thing that is usually not associated with a usually very flexible ISP like Exetel. My OCV200 contract runs out on the 1/2/2012. At th...
by Drnick
Tue Jun 08, 2010 9:32 am
Forum: Products & services
Topic: Wireless Internet Included In ADSL Plan Prices
Replies: 137
Views: 40127

Re: Wireless Internet Included In ADSL Plan Prices

I am still having the same issue. When I go to https://www.exetel.com.au/members/change_service_plan.php I have the option of switching to the ONAW plan. But when I click apply, my only option is the ONA plans not ONAW. It has been fixed. Please check it again. Thanks... it is working for me now. A...
by Drnick
Mon Jun 07, 2010 4:44 pm
Forum: Products & services
Topic: Wireless Internet Included In ADSL Plan Prices
Replies: 137
Views: 40127

Re: Wireless Internet Included In ADSL Plan Prices

I am still having the same issue. When I go to https://www.exetel.com.au/members/chang ... e_plan.php I have the option of switching to the ONAW plan. But when I click apply, my only option is the ONA plans not ONAW.
by Drnick
Sun Jun 06, 2010 7:20 pm
Forum: Products & services
Topic: Wireless Internet Included In ADSL Plan Prices
Replies: 137
Views: 40127

Re: Wireless Internet Included In ADSL Plan Prices

I am having the same website problem as referred to above.

I note that the WB OA service (the one being offered to existing Optus customers) now contains 100mb of free data per month on that page!
by Drnick
Wed Jun 02, 2010 3:56 pm
Forum: Products & services
Topic: Wireless Internet Included In ADSL Plan Prices
Replies: 137
Views: 40127

Re: Wireless Internet Included In ADSL Plan Prices

Hello there, I have recently changed to an ONA plan as it suits my needs (cost $10). This was after switching to a Z plan the month before (cost $10). If I am reading this correctly, does this mean I have to change my plan yet again if I want to take up the wireless offer (which I am keen to - cost ...
by Drnick
Sat May 08, 2010 6:29 pm
Forum: Archived threads
Topic: ADSL2 Plan Changes
Replies: 255
Views: 22396

Re: ADSL2 Plan Changes

At that time, though, will the current Z plans be withdrawn for existing users to change to? No plans to do that - the new plans are aimed at a different market demographic. I have been very happy with my exetel service as a light user. Why would you not offer the naked $40 plan to those customers ...