Search found 9 matches

by Gabriel8
Mon Sep 06, 2010 2:28 pm
Forum: ADSL connections
Topic: Beware Exetel plan change con!!
Replies: 16
Views: 3299

Re: Beware Exetel plan change con!!

Just to warn you all, i have fallen into a trap with the new plans being offered by Exetel. The plans list a greater peak download for the same amount of money, but whay they don't tell you is that they are using this offered plan change to reduce your off peak period. If you change plans, you will...
by Gabriel8
Sat Jul 10, 2010 1:46 pm
Forum: Products & services
Topic: Extension To Telephone Support Hours
Replies: 9
Views: 7398

Re: Extension To Telephone Support Hours

That's fantastic for Perth. Thank you Exetel.
by Gabriel8
Mon Jul 05, 2010 5:49 pm
Forum: Invoicing & billing
Topic: Only one DID
Replies: 5
Views: 1035

Re: Only one DID

Billing for voip fixed today. Thank you Exetel Billing and Corey.
by Gabriel8
Sat Jul 03, 2010 5:13 pm
Forum: Invoicing & billing
Topic: Only one DID
Replies: 5
Views: 1035

Re: Only one DID

CoreyPlover wrote:
Gabriel8 wrote:how long normally does a person have to wait for a response?
A couple of days is not unusual
Thanks Corey.
by Gabriel8
Sat Jul 03, 2010 1:14 am
Forum: Invoicing & billing
Topic: Only one DID
Replies: 5
Views: 1035

Re: Only one DID

I also have the same problem. I was charged $4.67 as the minimum monthly charge although I only have 1 DID.
I emailed billing on Thursday 1/07/2010 in the afternoon and have not yet had a response.
How many people work in billing and how long normally does a person have to wait for a response?
by Gabriel8
Wed Jun 09, 2010 4:25 am
Forum: Anything else anyone wants to discuss
Topic: Thankyou
Replies: 8
Views: 2185

Re: Thankyou

Dear Exetel and all concerned, I just want to thank you all for the very smooth transition from Dodo to Exetel. I joined Exetel because I wanted a Local POP here in W.A and also because I was with Optus Network when I was with Dodo. I must admit that Exetel was not my first port of call but rather I...
by Gabriel8
Wed Jun 09, 2010 3:48 am
Forum: Anything else anyone wants to discuss
Topic: ADSL2 Off Peak Downloads
Replies: 51
Views: 8771

Re: ADSL2 Off Peak Downloads

Bruce Evans, I'll summarize the behavior of a leecher into the simplest form in regards to Exetel so that you can understand. No need to go into complexities. Exetel's Tenets of Business: Please refer here: http://www.exetel.com.au/res_main.php The problem with providing a broadband service to a lee...
by Gabriel8
Mon Jun 07, 2010 2:15 pm
Forum: Anything else anyone wants to discuss
Topic: ADSL2 Off Peak Downloads
Replies: 51
Views: 8771

Re: ADSL2 Off Peak Downloads

ForumAdmin wrote:An interesting first post. Please be careful about how you post here in future.
Duly Noted ForumAdmin. Sorry about the strong language in regards to your (****) customers.

Kind Regards,

Gabriel8
by Gabriel8
Sun Jun 06, 2010 10:57 pm
Forum: Anything else anyone wants to discuss
Topic: ADSL2 Off Peak Downloads
Replies: 51
Views: 8771

Re: ADSL2 Off Peak Downloads

I believe Exetel should get rid of Exetel's undesirable customers quickly. The faster the better for everybody in Exetel. Some of these undesirables are a bunch of ingrates anyway. Prune them off like diseased branches on a plant. This is coming from another one of Exetel's ungrateful customers: htt...