Search found 243 matches

by EroshanJ
Tue Aug 09, 2016 9:24 am
Forum: Archived threads
Topic: Unplanned Outage - International Traffic
Replies: 3
Views: 849

Re: Unplanned Outage - International Traffic

This issue has been resolved around 8.30PM yesterday.
by EroshanJ
Mon Aug 08, 2016 4:52 pm
Forum: Archived threads
Topic: Unplanned Outage - International Traffic
Replies: 3
Views: 849

Re: Unplanned Outage - International Traffic

Update:

Temporary fix has been applied to some customers for testing purpose.
by EroshanJ
Mon Aug 08, 2016 1:22 pm
Forum: Archived threads
Topic: Unplanned Outage - International Traffic
Replies: 3
Views: 849

Re: Unplanned Outage - International Traffic

Update:

We are currently working on a temporary fix.
by EroshanJ
Mon Aug 08, 2016 11:59 am
Forum: Archived threads
Topic: Unplanned Outage - International Traffic
Replies: 3
Views: 849

Unplanned Outage - International Traffic

Event Start Time: 4/8/2016 12: 00 PM AEST (Approx) Products Impacted: Corporate, SMB and Residential Additional Information: Some customers will experiencing high latency and packet-loss to international destinations - mostly U.S based. Root cause: Still being investigated. ETR: No ETR Exetel apolog...
by EroshanJ
Mon Jun 06, 2016 1:15 pm
Forum: Archived threads
Topic: Emergency Network Maintenance - Corporate Data - NSW
Replies: 1
Views: 364

Re: Emergency Network Maintenance - Corporate Data - NSW

This maintenance has been completed.
by EroshanJ
Fri Jun 03, 2016 3:59 pm
Forum: Archived threads
Topic: Emergency Network Maintenance - Corporate Data - NSW
Replies: 1
Views: 364

Emergency Network Maintenance - Corporate Data - NSW

Event Notification Start Date & Time : 06/Jun/2016 04:00:00 Australian Eastern Standard Time. Finish Date & Time : 06/Jun/2016 06:00:00 Australian Eastern Standard Time. Work Description : Exetel will be performing an emergency maintenance to rectify a fault condition. Impact : Some Corporate grade...
by EroshanJ
Thu May 26, 2016 11:58 am
Forum: Archived threads
Topic: Outage Notification - Corporate Data - NSW
Replies: 3
Views: 557

Re: Outage Notification - Corporate Data - NSW

Update:

This outage appears to be resolved. We are waiting for more information from supplier.
by EroshanJ
Wed May 25, 2016 1:02 pm
Forum: Archived threads
Topic: Outage Notification - Corporate Data - NSW
Replies: 3
Views: 557

Re: Outage Notification - Corporate Data - NSW

Update:

Issue is currently being investigated by supplier Network Operations Team.

More updates to follow.
by EroshanJ
Wed May 25, 2016 10:54 am
Forum: Archived threads
Topic: Outage Notification - Corporate Data - NSW
Replies: 3
Views: 557

Outage Notification - Corporate Data - NSW

Event Notification Event Start Time: 25/05/2016 - 08:00AM AEST (approximately) Products Impacted: Telstra Fibre Additional Information: Some Telstra Fibre services may experience packet-loss and connectivity issues due to the ongoing outage. Root cause: Still being investigated. Number of Services ...
by EroshanJ
Mon May 16, 2016 5:15 pm
Forum: Archived threads
Topic: Unplanned Outage - Corporate Data - AAPT - VIC
Replies: 1
Views: 291

Unplanned Outage - Corporate Data - AAPT - VIC

Event Notification Location Affected: FRANKSTON, VIC. Event Start Time: 16-05-2016 16:35 AEST Products Impacted: Ethernet over Copper services. Additional Information: Few services in the above mentioned area may experience connectivity issues. Number of Services Impacted: Unknown. Root cause: Midb...
by EroshanJ
Thu May 12, 2016 9:34 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - AAPT Castle Hills, NSW
Replies: 6
Views: 456

Re: Unplanned Corporate Data Outage - AAPT Castle Hills, NS

Update

This outage has been restored by completing the scheduled maintenance work.

Root Cause: Configuration issue in third-party network element.
by EroshanJ
Wed May 11, 2016 12:39 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - AAPT Castle Hills, NSW
Replies: 6
Views: 456

Re: Unplanned Corporate Data Outage - AAPT Castle Hills, NS

Update

Supplier's extended carrier is investigating the session drops with their Senior Engineers and Network Architects.

Further updates to follow.
by EroshanJ
Wed May 11, 2016 9:07 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - AAPT Castle Hills, NSW
Replies: 6
Views: 456

Re: Unplanned Corporate Data Outage - AAPT Castle Hills, NS

Update

Firmware upgrade has been completed but failed to restore the ongoing issue.

Third-party engineers are continue to investigate.
by EroshanJ
Mon Mar 07, 2016 3:30 pm
Forum: Archived threads
Topic: Unplanned Outage - Corporate Data services - Victoria
Replies: 7
Views: 581

Re: Unplanned Outage - Corporate Data services - Victoria

Update

Issue is under investigation by the Fibre crew.

No ETA yet.
by EroshanJ
Mon Mar 07, 2016 12:37 pm
Forum: Archived threads
Topic: Unplanned Outage - Corporate Data services - Victoria
Replies: 7
Views: 581

Re: Unplanned Outage - Corporate Data services - Victoria

Update

Issue appears to be in SDH Transmission link in Melbourne.

Field technicians are currently working with NOC engineers. No ETR yet.