Search found 152 matches

by anurangaf
Wed Dec 06, 2017 11:08 am
Forum: Archived threads
Topic: Unplanned Outage - Incoming calls to 0244XX numbers failing
Replies: 2
Views: 490

Re: Unplanned Outage - Incoming calls to 0244XX numbers fail

Update

Outage has been successfully restored by carriers involved.

Root cause: Power outage and cable damage due to a fire at an exchange.
by anurangaf
Tue Dec 05, 2017 4:13 pm
Forum: Archived threads
Topic: Unplanned Outage - Incoming calls to 0244XX numbers failing
Replies: 2
Views: 490

Re: Unplanned Outage - Incoming calls to 0244XX numbers fail

Update Outage confirmed by our wholesale supplier. Location affected: Nowra Exchange ETR (Estimated time of resolution): No ETR. Exetel apologizes for any inconvenience this may have caused. Additional Information: Calls from Telstra mobile/Landlines to the affected numbers are failing, no issues fr...
by anurangaf
Tue Dec 05, 2017 12:09 pm
Forum: Archived threads
Topic: Unplanned Outage - Incoming calls to 0244XX numbers failing
Replies: 2
Views: 490

Unplanned Outage - Incoming calls to 0244XX numbers failing

Event Notification Services Affected: 0244 XXX XXX Event Start Time: 05/12/2017 10:00am Products Impacted : VoIP Additional Information: Some customers may experience incoming calls from Telstra network fail with an RVA stating that network is congested. Upstream carrier is yet to confirm if this is...
by anurangaf
Fri May 05, 2017 9:29 am
Forum: Archived threads
Topic: Mobile Network Outage - National
Replies: 1
Views: 652

Re: Mobile Network Outage - National

Update

This outage has been restored.

Exetel apologizes for any inconvenience caused.
by anurangaf
Wed Mar 29, 2017 11:02 am
Forum: Archived threads
Topic: Mobile Network Outage - National
Replies: 1
Views: 652

Mobile Network Outage - National

Event Notification Location Affected: National Event Start : 27/03/2017 Products Impacted: Mobile /HSPA Additional Information: Activation, Cancellations and service modification orders are currently experiencing delays. Number of Services Impacted: ALL Estimated time of resolution : Our wholesale s...
by anurangaf
Tue Mar 21, 2017 1:06 pm
Forum: Archived threads
Topic: Mobile Network Outage - National
Replies: 2
Views: 808

Re: Mobile Network Outage - National

Update

This outage has been restored.

Exetel apologizes for any inconvenience caused.
by anurangaf
Wed Mar 01, 2017 9:12 am
Forum: Archived threads
Topic: Mobile Network Outage - National
Replies: 2
Views: 808

Re: Mobile Network Outage - National

Update

No ETR

Engineers are still investigating the root cause.

Next Update by: 17:30 on 01/03/2017 or earlier when new information becomes available.
by anurangaf
Thu Feb 23, 2017 12:46 pm
Forum: Archived threads
Topic: Mobile Network Outage - National
Replies: 2
Views: 808

Mobile Network Outage - National

Event Notification Location Affected: National Event Start : 23/02/2017 00:00:00 AEDT Products Impacted: Mobile Additional Information: There will be impact to Activation, Modifications, Cancellations, Resume/Restore & Suspend Root cause is still being investigated Exetel apologies for any inconveni...
by anurangaf
Tue Feb 14, 2017 10:52 am
Forum: Archived threads
Topic: Mobile Network Outage - National
Replies: 1
Views: 484

Re: Mobile Network Outage - National

Our supplier advises that the outage has now been restored.

Exetel apologises for any inconvenience this may have caused.
by anurangaf
Fri Feb 10, 2017 5:17 pm
Forum: Archived threads
Topic: Mobile Network Outage - National
Replies: 1
Views: 484

Mobile Network Outage - National

Mobile Network Outage - National - In progress Event Notification Location Affected: National Event Start Time: 10 February 2017 12:00 AEST Products Impacted: Delay in processing Activations, Cancellations and Modifications. Root cause: Still being investigated. Number of Services Impacted: Unknown ...
by anurangaf
Mon Dec 12, 2016 5:22 pm
Forum: NBN and other Fibre Services
Topic: Number still not ported
Replies: 14
Views: 2890

Re: Number still not ported

Hi,

Please be advised that currently we are working closely with our wholesale supplier on this issue and we will contact you shortly with an update.
by anurangaf
Wed Dec 07, 2016 1:02 pm
Forum: NBN and other Fibre Services
Topic: Number still not ported
Replies: 14
Views: 2890

Re: Number still not ported

Hi,

Please note that wholesale supplier is still working on this as they getting an error on the port.

We will follow up this with them and once there's any update from them we will notify you as soon as possible.
by anurangaf
Wed Dec 07, 2016 12:15 pm
Forum: NBN and other Fibre Services
Topic: FTTN with VOIP service - HELP
Replies: 8
Views: 1776

Re: FTTN with VOIP service - HELP

Hi, We have escalated this issue with our wholesale supplier and once everything is completed we will notify you via email. Please note that if you need we can activate a temporary VoIP number until the original number is ported over to Exetel. If you need further assistance please don't hesitate to...
by anurangaf
Tue Dec 06, 2016 1:53 pm
Forum: NBN and other Fibre Services
Topic: No modem yet
Replies: 19
Views: 3736

Re: No modem yet

Hi,

Please note that number is scheduled to be ported by tomorrow.

Once the number is ported to Exetel we will notify you via email.

If there's any further issues please don't hesitate to contact us.
by anurangaf
Fri Nov 04, 2016 9:08 am
Forum: NBN and other Fibre Services
Topic: Activation did NOT happen!
Replies: 28
Views: 3301

Re: Activation did NOT happen!

My activation was supposed to be today. I had received the official notification (as well as the unofficial one earlier). So, I spent all day at the house waiting for the phone line to stop working and for the ADSL2+ connection (both from Exetel) to stop working. I also changed DNS server entries a...