Update:
We have started noticing some services going off line, however with a lesser overall impact, Exetel engineers are investigating this matter with high priority.
Search found 156 matches
- Mon Oct 19, 2020 4:18 pm
- Forum: Archived threads
- Topic: Banter Unplanned Outage
- Replies: 4
- Views: 694
- Mon Oct 19, 2020 3:07 pm
- Forum: Archived threads
- Topic: Banter Unplanned Outage
- Replies: 4
- Views: 694
Re: Banter Unplanned Outage
Update:
Services are now stable, however the platform is being closely monitored at the moment, if all is well this outage notification would be tagged as resolved within a couple of hours.
Services are now stable, however the platform is being closely monitored at the moment, if all is well this outage notification would be tagged as resolved within a couple of hours.
- Mon Oct 19, 2020 1:12 pm
- Forum: Archived threads
- Topic: Banter Unplanned Outage
- Replies: 4
- Views: 694
Banter Unplanned Outage
Event Notification Event Start Time: 19-10-2020 12:30 AEST Products Impacted: services hosted on the Banter Platform. Additional Information: There are intermittent issues impacting services hosted on the Banter platform. Root cause: Under investigations Estimated Resolution: No Estimated Time of Re...
- Tue Sep 15, 2020 9:31 am
- Forum: VOIP
- Topic: Can't connect through ATA
- Replies: 4
- Views: 414
Re: Can't connect through ATA
Hi, Below are the source IP/Port ranges used by Exetel. SIP IP/Port Ranges - 58.96.1.0/26 - 5060 RTP Port Ranges (UDP) - 58.96.8.0/26 , 220.233.0.0/25, 58.96.1.0/27, 58.96.11.0/24 -> 10000-20000 RTP Port Ranges (UDP) - 58.96.1.0/26 -> 50000-60000 Please check whether you have allowed all of the abov...
- Wed Dec 06, 2017 11:08 am
- Forum: Archived threads
- Topic: Unplanned Outage - Incoming calls to 0244XX numbers failing
- Replies: 2
- Views: 839
Re: Unplanned Outage - Incoming calls to 0244XX numbers fail
Update
Outage has been successfully restored by carriers involved.
Root cause: Power outage and cable damage due to a fire at an exchange.
Outage has been successfully restored by carriers involved.
Root cause: Power outage and cable damage due to a fire at an exchange.
- Tue Dec 05, 2017 4:13 pm
- Forum: Archived threads
- Topic: Unplanned Outage - Incoming calls to 0244XX numbers failing
- Replies: 2
- Views: 839
Re: Unplanned Outage - Incoming calls to 0244XX numbers fail
Update Outage confirmed by our wholesale supplier. Location affected: Nowra Exchange ETR (Estimated time of resolution): No ETR. Exetel apologizes for any inconvenience this may have caused. Additional Information: Calls from Telstra mobile/Landlines to the affected numbers are failing, no issues fr...
- Tue Dec 05, 2017 12:09 pm
- Forum: Archived threads
- Topic: Unplanned Outage - Incoming calls to 0244XX numbers failing
- Replies: 2
- Views: 839
Unplanned Outage - Incoming calls to 0244XX numbers failing
Event Notification Services Affected: 0244 XXX XXX Event Start Time: 05/12/2017 10:00am Products Impacted : VoIP Additional Information: Some customers may experience incoming calls from Telstra network fail with an RVA stating that network is congested. Upstream carrier is yet to confirm if this is...
- Fri May 05, 2017 9:29 am
- Forum: Archived threads
- Topic: Mobile Network Outage - National
- Replies: 1
- Views: 908
Re: Mobile Network Outage - National
Update
This outage has been restored.
Exetel apologizes for any inconvenience caused.
This outage has been restored.
Exetel apologizes for any inconvenience caused.
- Wed Mar 29, 2017 11:02 am
- Forum: Archived threads
- Topic: Mobile Network Outage - National
- Replies: 1
- Views: 908
Mobile Network Outage - National
Event Notification Location Affected: National Event Start : 27/03/2017 Products Impacted: Mobile /HSPA Additional Information: Activation, Cancellations and service modification orders are currently experiencing delays. Number of Services Impacted: ALL Estimated time of resolution : Our wholesale s...
- Tue Mar 21, 2017 1:06 pm
- Forum: Archived threads
- Topic: Mobile Network Outage - National
- Replies: 2
- Views: 1124
Re: Mobile Network Outage - National
Update
This outage has been restored.
Exetel apologizes for any inconvenience caused.
This outage has been restored.
Exetel apologizes for any inconvenience caused.
- Wed Mar 01, 2017 9:12 am
- Forum: Archived threads
- Topic: Mobile Network Outage - National
- Replies: 2
- Views: 1124
Re: Mobile Network Outage - National
Update
No ETR
Engineers are still investigating the root cause.
Next Update by: 17:30 on 01/03/2017 or earlier when new information becomes available.
No ETR
Engineers are still investigating the root cause.
Next Update by: 17:30 on 01/03/2017 or earlier when new information becomes available.
- Thu Feb 23, 2017 12:46 pm
- Forum: Archived threads
- Topic: Mobile Network Outage - National
- Replies: 2
- Views: 1124
Mobile Network Outage - National
Event Notification Location Affected: National Event Start : 23/02/2017 00:00:00 AEDT Products Impacted: Mobile Additional Information: There will be impact to Activation, Modifications, Cancellations, Resume/Restore & Suspend Root cause is still being investigated Exetel apologies for any inconveni...
- Tue Feb 14, 2017 10:52 am
- Forum: Archived threads
- Topic: Mobile Network Outage - National
- Replies: 1
- Views: 715
Re: Mobile Network Outage - National
Our supplier advises that the outage has now been restored.
Exetel apologises for any inconvenience this may have caused.
Exetel apologises for any inconvenience this may have caused.
- Fri Feb 10, 2017 5:17 pm
- Forum: Archived threads
- Topic: Mobile Network Outage - National
- Replies: 1
- Views: 715
Mobile Network Outage - National
Mobile Network Outage - National - In progress Event Notification Location Affected: National Event Start Time: 10 February 2017 12:00 AEST Products Impacted: Delay in processing Activations, Cancellations and Modifications. Root cause: Still being investigated. Number of Services Impacted: Unknown ...
- Mon Dec 12, 2016 5:22 pm
- Forum: NBN and other Fibre Services
- Topic: Number still not ported
- Replies: 14
- Views: 3892
Re: Number still not ported
Hi,
Please be advised that currently we are working closely with our wholesale supplier on this issue and we will contact you shortly with an update.
Please be advised that currently we are working closely with our wholesale supplier on this issue and we will contact you shortly with an update.