Exetel customer help forum

Update:

We have started noticing some services going off line, however with a lesser overall impact, Exetel engineers are investigating this matter with high priority.

Update:

Services are now stable, however the platform is being closely monitored at the moment, if all is well this outage notification would be tagged as resolved within a couple of hours.

Event Notification Event Start Time: 19-10-2020 12:30 AEST Products Impacted: services hosted on the Banter Platform. Additional Information: There are intermittent issues impacting services hosted on the Banter platform. Root cause: Under investigations Estimated Resolution: No Estimated Time of Re...

Hi, Below are the source IP/Port ranges used by Exetel. SIP IP/Port Ranges - 58.96.1.0/26 - 5060 RTP Port Ranges (UDP) - 58.96.8.0/26 , 220.233.0.0/25, 58.96.1.0/27, 58.96.11.0/24 -> 10000-20000 RTP Port Ranges (UDP) - 58.96.1.0/26 -> 50000-60000 Please check whether you have allowed all of the abov...

Update

Outage has been successfully restored by carriers involved.

Root cause: Power outage and cable damage due to a fire at an exchange.

Update Outage confirmed by our wholesale supplier. Location affected: Nowra Exchange ETR (Estimated time of resolution): No ETR. Exetel apologizes for any inconvenience this may have caused. Additional Information: Calls from Telstra mobile/Landlines to the affected numbers are failing, no issues fr...

Event Notification Services Affected: 0244 XXX XXX Event Start Time: 05/12/2017 10:00am Products Impacted : VoIP Additional Information: Some customers may experience incoming calls from Telstra network fail with an RVA stating that network is congested. Upstream carrier is yet to confirm if this is...

Update

This outage has been restored.

Exetel apologizes for any inconvenience caused.

Event Notification Location Affected: National Event Start : 27/03/2017 Products Impacted: Mobile /HSPA Additional Information: Activation, Cancellations and service modification orders are currently experiencing delays. Number of Services Impacted: ALL Estimated time of resolution : Our wholesale s...

Update

This outage has been restored.

Exetel apologizes for any inconvenience caused.

Update

No ETR

Engineers are still investigating the root cause.

Next Update by: 17:30 on 01/03/2017 or earlier when new information becomes available.

Event Notification Location Affected: National Event Start : 23/02/2017 00:00:00 AEDT Products Impacted: Mobile Additional Information: There will be impact to Activation, Modifications, Cancellations, Resume/Restore & Suspend Root cause is still being investigated Exetel apologies for any inconveni...

Our supplier advises that the outage has now been restored.

Exetel apologises for any inconvenience this may have caused.

Mobile Network Outage - National - In progress Event Notification Location Affected: National Event Start Time: 10 February 2017 12:00 AEST Products Impacted: Delay in processing Activations, Cancellations and Modifications. Root cause: Still being investigated. Number of Services Impacted: Unknown ...

Hi,

Please be advised that currently we are working closely with our wholesale supplier on this issue and we will contact you shortly with an update.