Exetel customer help forum

Update

Outage has been successfully restored by carriers involved.

Root cause: Power outage and cable damage due to a fire at an exchange.

Update Outage confirmed by our wholesale supplier. Location affected: Nowra Exchange ETR (Estimated time of resolution): No ETR. Exetel apologizes for any inconvenience this may have caused. Additional Information: Calls from Telstra mobile/Landlines to the affected numbers are failing, no issues fr...

Event Notification Services Affected: 0244 XXX XXX Event Start Time: 05/12/2017 10:00am Products Impacted : VoIP Additional Information: Some customers may experience incoming calls from Telstra network fail with an RVA stating that network is congested. Upstream carrier is yet to confirm if this is...

Update

This outage has been restored.

Exetel apologizes for any inconvenience caused.

Event Notification Location Affected: National Event Start : 27/03/2017 Products Impacted: Mobile /HSPA Additional Information: Activation, Cancellations and service modification orders are currently experiencing delays. Number of Services Impacted: ALL Estimated time of resolution : Our wholesale s...

Update

This outage has been restored.

Exetel apologizes for any inconvenience caused.

Update

No ETR

Engineers are still investigating the root cause.

Next Update by: 17:30 on 01/03/2017 or earlier when new information becomes available.

Event Notification Location Affected: National Event Start : 23/02/2017 00:00:00 AEDT Products Impacted: Mobile Additional Information: There will be impact to Activation, Modifications, Cancellations, Resume/Restore & Suspend Root cause is still being investigated Exetel apologies for any inconveni...

Our supplier advises that the outage has now been restored.

Exetel apologises for any inconvenience this may have caused.

Mobile Network Outage - National - In progress Event Notification Location Affected: National Event Start Time: 10 February 2017 12:00 AEST Products Impacted: Delay in processing Activations, Cancellations and Modifications. Root cause: Still being investigated. Number of Services Impacted: Unknown ...

Hi,

Please be advised that currently we are working closely with our wholesale supplier on this issue and we will contact you shortly with an update.

Hi,

Please note that wholesale supplier is still working on this as they getting an error on the port.

We will follow up this with them and once there's any update from them we will notify you as soon as possible.

Hi, We have escalated this issue with our wholesale supplier and once everything is completed we will notify you via email. Please note that if you need we can activate a temporary VoIP number until the original number is ported over to Exetel. If you need further assistance please don't hesitate to...

Hi,

Please note that number is scheduled to be ported by tomorrow.

Once the number is ported to Exetel we will notify you via email.

If there's any further issues please don't hesitate to contact us.

My activation was supposed to be today. I had received the official notification (as well as the unofficial one earlier). So, I spent all day at the house waiting for the phone line to stop working and for the ADSL2+ connection (both from Exetel) to stop working. I also changed DNS server entries a...