Search found 156 matches

by anurangaf
Mon Oct 19, 2020 4:18 pm
Forum: Archived threads
Topic: Banter Unplanned Outage
Replies: 4
Views: 694

Re: Banter Unplanned Outage

Update:

We have started noticing some services going off line, however with a lesser overall impact, Exetel engineers are investigating this matter with high priority.
by anurangaf
Mon Oct 19, 2020 3:07 pm
Forum: Archived threads
Topic: Banter Unplanned Outage
Replies: 4
Views: 694

Re: Banter Unplanned Outage

Update:

Services are now stable, however the platform is being closely monitored at the moment, if all is well this outage notification would be tagged as resolved within a couple of hours.
by anurangaf
Mon Oct 19, 2020 1:12 pm
Forum: Archived threads
Topic: Banter Unplanned Outage
Replies: 4
Views: 694

Banter Unplanned Outage

Event Notification Event Start Time: 19-10-2020 12:30 AEST Products Impacted: services hosted on the Banter Platform. Additional Information: There are intermittent issues impacting services hosted on the Banter platform. Root cause: Under investigations Estimated Resolution: No Estimated Time of Re...
by anurangaf
Tue Sep 15, 2020 9:31 am
Forum: VOIP
Topic: Can't connect through ATA
Replies: 4
Views: 414

Re: Can't connect through ATA

Hi, Below are the source IP/Port ranges used by Exetel. SIP IP/Port Ranges - 58.96.1.0/26 - 5060 RTP Port Ranges (UDP) - 58.96.8.0/26 , 220.233.0.0/25, 58.96.1.0/27, 58.96.11.0/24 -> 10000-20000 RTP Port Ranges (UDP) - 58.96.1.0/26 -> 50000-60000 Please check whether you have allowed all of the abov...
by anurangaf
Wed Dec 06, 2017 11:08 am
Forum: Archived threads
Topic: Unplanned Outage - Incoming calls to 0244XX numbers failing
Replies: 2
Views: 839

Re: Unplanned Outage - Incoming calls to 0244XX numbers fail

Update

Outage has been successfully restored by carriers involved.

Root cause: Power outage and cable damage due to a fire at an exchange.
by anurangaf
Tue Dec 05, 2017 4:13 pm
Forum: Archived threads
Topic: Unplanned Outage - Incoming calls to 0244XX numbers failing
Replies: 2
Views: 839

Re: Unplanned Outage - Incoming calls to 0244XX numbers fail

Update Outage confirmed by our wholesale supplier. Location affected: Nowra Exchange ETR (Estimated time of resolution): No ETR. Exetel apologizes for any inconvenience this may have caused. Additional Information: Calls from Telstra mobile/Landlines to the affected numbers are failing, no issues fr...
by anurangaf
Tue Dec 05, 2017 12:09 pm
Forum: Archived threads
Topic: Unplanned Outage - Incoming calls to 0244XX numbers failing
Replies: 2
Views: 839

Unplanned Outage - Incoming calls to 0244XX numbers failing

Event Notification Services Affected: 0244 XXX XXX Event Start Time: 05/12/2017 10:00am Products Impacted : VoIP Additional Information: Some customers may experience incoming calls from Telstra network fail with an RVA stating that network is congested. Upstream carrier is yet to confirm if this is...
by anurangaf
Fri May 05, 2017 9:29 am
Forum: Archived threads
Topic: Mobile Network Outage - National
Replies: 1
Views: 908

Re: Mobile Network Outage - National

Update

This outage has been restored.

Exetel apologizes for any inconvenience caused.
by anurangaf
Wed Mar 29, 2017 11:02 am
Forum: Archived threads
Topic: Mobile Network Outage - National
Replies: 1
Views: 908

Mobile Network Outage - National

Event Notification Location Affected: National Event Start : 27/03/2017 Products Impacted: Mobile /HSPA Additional Information: Activation, Cancellations and service modification orders are currently experiencing delays. Number of Services Impacted: ALL Estimated time of resolution : Our wholesale s...
by anurangaf
Tue Mar 21, 2017 1:06 pm
Forum: Archived threads
Topic: Mobile Network Outage - National
Replies: 2
Views: 1124

Re: Mobile Network Outage - National

Update

This outage has been restored.

Exetel apologizes for any inconvenience caused.
by anurangaf
Wed Mar 01, 2017 9:12 am
Forum: Archived threads
Topic: Mobile Network Outage - National
Replies: 2
Views: 1124

Re: Mobile Network Outage - National

Update

No ETR

Engineers are still investigating the root cause.

Next Update by: 17:30 on 01/03/2017 or earlier when new information becomes available.
by anurangaf
Thu Feb 23, 2017 12:46 pm
Forum: Archived threads
Topic: Mobile Network Outage - National
Replies: 2
Views: 1124

Mobile Network Outage - National

Event Notification Location Affected: National Event Start : 23/02/2017 00:00:00 AEDT Products Impacted: Mobile Additional Information: There will be impact to Activation, Modifications, Cancellations, Resume/Restore & Suspend Root cause is still being investigated Exetel apologies for any inconveni...
by anurangaf
Tue Feb 14, 2017 10:52 am
Forum: Archived threads
Topic: Mobile Network Outage - National
Replies: 1
Views: 715

Re: Mobile Network Outage - National

Our supplier advises that the outage has now been restored.

Exetel apologises for any inconvenience this may have caused.
by anurangaf
Fri Feb 10, 2017 5:17 pm
Forum: Archived threads
Topic: Mobile Network Outage - National
Replies: 1
Views: 715

Mobile Network Outage - National

Mobile Network Outage - National - In progress Event Notification Location Affected: National Event Start Time: 10 February 2017 12:00 AEST Products Impacted: Delay in processing Activations, Cancellations and Modifications. Root cause: Still being investigated. Number of Services Impacted: Unknown ...
by anurangaf
Mon Dec 12, 2016 5:22 pm
Forum: NBN and other Fibre Services
Topic: Number still not ported
Replies: 14
Views: 3892

Re: Number still not ported

Hi,

Please be advised that currently we are working closely with our wholesale supplier on this issue and we will contact you shortly with an update.