Search found 372 matches

by Amila Fernando
Tue Aug 06, 2019 4:40 pm
Forum: Archived threads
Topic: Unplanned Corporate Copper Network Outage - AAPT - VIC
Replies: 2
Views: 161

Re: Unplanned Corporate Copper Network Outage - AAPT - VIC

Update

Our supplier's field operations have confirmed Fibre break near Highett. There is no estimated time of resolution yet.

Exetel apologizes for any inconvenience this may have caused.
by Amila Fernando
Tue Aug 06, 2019 2:18 pm
Forum: Archived threads
Topic: Unplanned Corporate Copper Network Outage - AAPT - VIC
Replies: 2
Views: 161

Unplanned Corporate Copper Network Outage - AAPT - VIC

Event Notification Location Affected: Victoria Event Start Time: 06/08/2019 14:09 Products Impacted : Copper Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our w...
by Amila Fernando
Sat Jul 20, 2019 3:43 am
Forum: Archived threads
Topic: Possible Fibre Network Outage - Richmand, South Yara, Balwyn and surrounding suburbs, VIC
Replies: 8
Views: 1108

Re: Possible Fibre Network Outage - Richmand, South Yara, Balwyn and surrounding suburbs, VIC

UPDATE

The issue is still being investigated.

Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
by Amila Fernando
Fri May 03, 2019 12:50 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - Telstra - NSW
Replies: 6
Views: 373

Re: Unplanned Corporate Data Network Outage - Telstra - NSW

Update

This outage has been restored.

Exetel apologizes for any inconvenience caused.
by Amila Fernando
Mon Feb 18, 2019 2:07 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - NSW
Replies: 0
Views: 188

Unplanned Corporate Data Network Outage - NSW

Post Event Notification Location Affected: NSW Event Start Time: 18/02/2019 12:27 PM AEDT Event Finish Time: 18/02/2019 12:46 PM AEDT Products Impacted : Fibre & Copper Additional Information: A small percentage of corporate customers in the above mentioned area experienced a complete or partial se...
by Amila Fernando
Fri Jul 27, 2018 1:15 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - VIC
Replies: 4
Views: 726

Re: Unplanned Corporate Fibre Network Outage - Telstra - VIC

Update

Primary link issue is still ongoing & fibre technicians are still working on site.

No ETR (Estimated time of resolution) yet. Most of the services have been restored & waiting for the work completion.

Exetel apologizes for any inconvenience this may have caused.
by Amila Fernando
Wed Jul 25, 2018 2:25 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - VIC
Replies: 4
Views: 726

Unplanned Corporate Fibre Network Outage - Telstra - VIC

Location Affected: VIC Event Start Time: 25/07/2018 2.05pm AEST Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our wholesale supplier is...
by Amila Fernando
Tue Jun 12, 2018 10:32 am
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Telstra - NSW
Replies: 20
Views: 7963

Re: Unplanned Corporate Network Outage - Telstra - NSW

UPDATE Overnight, the fibre team completed splicing of the last 312 fibre cable at 21:35 11/06. Post checks confirm the majority of fibres on the cable are now restored except 10. Works continue this morning to re-splice the remaining 10 fibres. Majority of services should now restored. Exetel apol...
by Amila Fernando
Fri Jun 08, 2018 5:20 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Telstra - NSW
Replies: 20
Views: 7963

Re: Unplanned Corporate Network Outage - Telstra - NSW

UPDATE Repairs completed for the first two 312 fibre cables and post checks continue. Third cable jointing in progress and services will see progressive restoration. Replacement cable for the fourth (624 fibre) cable has arrived and being prepared onsite for hauling. The fifth 120 fibre cable is cu...
by Amila Fernando
Thu Jun 07, 2018 9:38 am
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Telstra - NSW
Replies: 20
Views: 7963

Re: Unplanned Corporate Network Outage - Telstra - NSW

UPDATE Fibre techs have been working through the night (repairs still ongoing) In total, 4 cables have been damaged . The damage has been caused by construction crew working on an apartment complex (large site) within close proximity of the Telstra exchange. ETR at this stage is still unknown. New ...
by Amila Fernando
Wed Jun 06, 2018 5:13 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Telstra - NSW
Replies: 20
Views: 7963

Re: Unplanned Corporate Network Outage - Telstra - NSW

UPDATE

Outage is still ongoing. Technicians are still on site & working on it. Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this may have caused.
by Amila Fernando
Wed Jun 06, 2018 2:22 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Telstra - NSW
Replies: 20
Views: 7963

Re: Unplanned Corporate Network Outage - Telstra - NSW

UPDATE Our suppliers Field Operations have tested the fibres from the exchange and have identified a suspected fibre cut in the Chatswood Exchange towards St Leonards Exchange, impacting multiple Corporate Data services. Their Fibre crews are being mobilised to the suspected fault location to ident...
by Amila Fernando
Tue Apr 24, 2018 10:47 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Optus- VIC
Replies: 2
Views: 302

Re: Unplanned Corporate Fibre Network Outage - Optus- VIC

UPDATE

This outage has been restored.

Root cause is still being investigated.

Exetel apologizes for any inconvenience caused.
by Amila Fernando
Tue Apr 24, 2018 10:18 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Optus- VIC
Replies: 2
Views: 302

Unplanned Corporate Data Network Outage - Optus- VIC

Event Notification Location Affected: VIC Event Start Time: 24/04/2018 09:45 AM AEST Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our...
by Amila Fernando
Tue Apr 24, 2018 10:13 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Optus- VIC
Replies: 2
Views: 302

Unplanned Corporate Fibre Network Outage - Optus- VIC

Event Notification Location Affected: VIC Event Start Time: 24/04/2018 09:45 AM AEST Products Impacted : Fibre Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution : Our...