Exetel customer help forum

Nerph wrote:Hi, any updates on this?

Thanks

Hi Nerph,

We still have not received any update for this. We will get back to you as soon as there is an update.

Cheers!!!

Hi I am a new customer and I have just got my service activated and im getting terrible speed. Im only about 1km from the exchange(the way the crow flies). http://www.exetel.com.au/speed/dsl/results.php?kbps=3584.6&downloadtime=6.856&KB=3000&recorded=1 Your current bandwidth reading is: 3.50 Mbps w...

Update

Our Wholesale Supplier advises this issue has been resolved on 23/08 at 6.44pm.

Root cause has been identified to be a hardware failure.

Apologies for the inconvenience caused.

Update

Outage is still ongoing and unable to provide an ETR yet.

We apologize for any inconvenience caused to you in this regard.

Update

Our Supplier confirms that services are now partially restored. However NBNCo. is currently working to restore all remaining services.

We are unable to provide an ETR for these remaining services at this stage.

Apologies for the inconvenience caused.

Event Notification Location Affected: South Morang, VIC Event Start Time: 23-08-2014 07:20am AEST Products Impacted : NBN -OPTUS Fibre Additional Information : Most customers in the above mentioned area may experience connectivity issues. Root cause : Under investigation. Number of Services Impacte...

BAM0 wrote:The link to change ADSL password found in the help here
https://www.exetel.com.au/myexetel/supp ... sl_support
still goes to the old site https://www.exetel.com.au/members/accou ... ssword.php which is now 404.

Hi BAM0,

We will get our developers to look into this. Thanks

Been a happy Exetel customer for many years now and in my experience the service has been excellent. The one thing that is well below standard it the web site. Just try and search for the VOIP plan for example.. I can't find it.. The web site is your shop front and in all honesty it is very poor. Y...

1) We're considering a Internet + Exetel Phone Line package however our current phone line provider's contract is in my parents name and we would like to transfer it to being in my name during the transition from Telstra to Exetel Phone Line. Is this possible? Is there a fee? 2) When changing plans...

Service returned to normal....... Seems a bit weird that they'd take an entire region out for over 24 hours with no notification. Optus confirmed that there was an issue over the weekend affecting the Cessnock to Scone area. The issue has now been resolved by network engineers. Exetel apologies for...

what does it mean the ULL is not serviceable? so what exactly is the problem? why was a POI change necessary? what does fibre rollout got to do with ULL being not servicable? the copper network should still be serviced since fibre is not rolled out in my distribution area. am I connected to a telst...

G'day, I have 3 phones with Exetel and all lost service yesterday, we've had no mobile, sms or internet service since. Any idea what is happening with Optus? Has Optus turned its toes up? Hi Brooksy, We will escalate your issue to our wholesale supplier to check any known network related issues in ...

I have been experiencing speed of around 150 - 200kps now for probably about 2 weeks. Used to get around 900. Sync speed is 8650. Its to the point if I am downloading at 200kps you can forget web browsing as its just takes forever to load a page. I have dropped an email (Ref: 7911377) requesting fe...

I am getting a little annoyed well very annoyed changed my adsl to 500g with phone line and also chose exechat plus only to find out at the start of the month am getting charged for all calls rang up yesterday and got put through to Billing , residential support , sales etc 45 min in total and toda...

Event Notification Location Affected: Point Cook, VIC Event Start Time: 25-04-2014 23.27 AEST Products Impacted - Fibre Additional Information: Most of the customers in the above mentioned area were experienced connectivity issues. Number of Services Impacted - Unknown UPDATE - Outage has now been ...