Exetel customer help forum

It would be good to know whether the email saying

"Your ADSL speed upgrade is failed due to incompatible speed technical issue."

means you can't get ADSL2, end of story, or whether this is a problem that can be solved.

Thanks, Dazzled.

My ADSL1 downstream attenuation is 46.

Same here. Even though adsl2exchanges says ADSL2 is active and available at my exchange. Could it be the distance from the exchange (4.5 km in my case)?