Exetel customer help forum

Hi, Over the past week or so the streaming quality for SBS OnDemand has been very bad with frequent pauses. I'm having issues regardless which device (Apple TV, Fetch, LG TV, Windows PC) I use to stream. I've never experienced any issues until the past week or so and I often watch content on SBS OnD...

Hi,

It appears Berkeley Vale POI was on one of the 37 fibres they repaired between the 11:30am and 4:20pm updates.

Les

Hi,

It appears that services in the Berkeley Vale area came back up 15 minutes ago.

I doubt thy'd have repaired all the cut fibres as yet, but at least the're repaired the fibre servicing that area.

Les

Hi, Given our dependence on Internet connectivity these days it would be great if Exetel could offered it's fixed line internet customers with a 4G backup data service which could be used when fixed line connections went down. Maybe this could be offered for a small yearly or monthly service free wh...

Hi, I think the outage issue affecting NSW users might be less widespread than reported. My Exetel NBN service at the office (Tuggerah) went down at precisely the time of the outage began, but my Exetel NBN connection at home (Kariong) is still working fine as is the Exetel NBN connection at my pare...

Hi, My modem was reporting the line had been up for some 40+ days when I looked a things before reporting the issue. The issue was still ongoing at 3:00am when I finished working and called it a night. This morning the connection was down and took quite a while to come back up even after rebooting t...

Hi, Is there a reason a reason download speeds on the NBN in Kariong are so bad at the moment? I usually get download speeds of about 75Mbps when testing against Exetel's Speedtest server but today I'm getting less than 10Mbps. Here is a screenshot of my most recent speedtest. 2019-03-23.png Les

Hi,

It appears the issue might now be resolved as we are now able to make and receive calls. The outage appeared to be about 30 minutes based on our PBX logs as we first started getting SIP Trunk errors at 11:55.

Les

Hi,

Is there currently an issues with VoIP services are we are experiencing issues with making and receiving calls our corporate VoIP service and I'm also experiencing issues calling the Exetel corporate support number from my mobile.

Les

Hi,

The issue seems to be resolved.

Les

Hi,

Chrome 66 reports that the SSL Certificate for the Forum isn't trusted as they've revoked support for old Symantec certificates.

Can someone get the admins to get your certificate re-issued by Symantec and deployed to the forum?

Les

Hi, Thanks for merging the new account into my old account. I appreciate that. It appears I've lost access to the invoices issued under the new account. Can those invoices be linked to the old account. I also have an issue with the SMS and FAX over Web services. I had previously de-registred my e-ma...

Hi,

I'm now in my 15th year as an Exetel customer.

This week I upgraded my service from ADSL to NBN FTTN and as part of the upgrade I was assigned a new account.

Is the Pioneer discount applicable to NBN services?

Can it be transferred from my ADSL account to my NBN account?

Les

Hi,

The issue resolved itself after about 2 hours of failing to connect.

Les

Hi, Are there ADSL issues affecting Kariong? I was experiencing dropouts earlier this afternoon, but now unable to connect. I have DSL carrier but the PPP authentication fails. The modem configuration including authentication details haven't changed since I deployed my current router a few years ago...