Search found 11 matches

by SergWV
Sat Nov 12, 2011 7:49 am
Forum: ADSL connections
Topic: No internet fo 3 days so far
Replies: 1
Views: 352

No internet fo 3 days so far

Hi all,
logged faulty call, got a message about Telstra outage to be fixed end of COB yesterday. Called support 3 times yesterday evening, got hangup after 15 min on hold.
Can you please help?
by SergWV
Fri Oct 15, 2010 4:16 pm
Forum: ADSL connections
Topic: 8192/384 what i'm paying for?
Replies: 25
Views: 2511

Re: 8192/384 what i'm paying for?

Advised to run speed tests at http://www.exetel.com.au/speed/ 3 times with 15 min interval which I'll do tonight, then email results to support team.
by SergWV
Fri Oct 15, 2010 11:49 am
Forum: ADSL connections
Topic: 8192/384 what i'm paying for?
Replies: 25
Views: 2511

Re: 8192/384 what i'm paying for?

What's the SLA for tickets? No response....
by SergWV
Thu Oct 14, 2010 9:55 pm
Forum: ADSL connections
Topic: 8192/384 what i'm paying for?
Replies: 25
Views: 2511

Re: 8192/384 what i'm paying for?

Tests result later on: Pinging http://www.exetel.com.au [220.233.0.9] with 32 bytes of data: Reply from 220.233.0.9: bytes=32 time=217ms TTL=50 Reply from 220.233.0.9: bytes=32 time=157ms TTL=50 Reply from 220.233.0.9: bytes=32 time=144ms TTL=50 Reply from 220.233.0.9: bytes=32 time=421ms TTL=50 Pin...
by SergWV
Thu Oct 14, 2010 7:43 pm
Forum: ADSL connections
Topic: 8192/384 what i'm paying for?
Replies: 25
Views: 2511

Re: 8192/384 what i'm paying for?

Downloading 2 files from Microsoft shows same speed as speedtest, about 1.3 Mbs
Same for torrent with large number of seeds (more than 100).
At this stage support team asked me to prove my details only.
by SergWV
Thu Oct 14, 2010 6:22 pm
Forum: ADSL connections
Topic: 8192/384 what i'm paying for?
Replies: 25
Views: 2511

Re: 8192/384 what i'm paying for?

As promised, results at 6-20 pm http://www.pingtest.net/result/26016533.png http://www.speedtest.net/result/989813214.png Pinging http://www.exetel.com.au [220.233.0.9] with 32 bytes of data: Reply from 220.233.0.9: bytes=32 time=66ms TTL=50 Reply from 220.233.0.9: bytes=32 time=66ms TTL=50 Reply fr...
by SergWV
Thu Oct 14, 2010 3:53 pm
Forum: ADSL connections
Topic: 8192/384 what i'm paying for?
Replies: 25
Views: 2511

Re: 8192/384 what i'm paying for?

CoreyPlover wrote: You can email residentialsupport@exetel.com.au, saying that you suspect Telstra might be throttling you and asking Exetel if they can confirm this. They have done so for some other similarly affected users in the past
Thanks, emailed!
by SergWV
Thu Oct 14, 2010 11:23 am
Forum: ADSL connections
Topic: 8192/384 what i'm paying for?
Replies: 25
Views: 2511

Re: 8192/384 what i'm paying for?

OK, I'll quote ping tests tonight, thanks for response guys!
by SergWV
Thu Oct 14, 2010 11:00 am
Forum: ADSL connections
Topic: 8192/384 what i'm paying for?
Replies: 25
Views: 2511

Re: 8192/384 what i'm paying for?

Possibly the latency, as Dazzled said. Also possibly that something along the way is limiting individual connection speeds so if you download multiple files at once you might see the full 8Mbps speed, also as Dazzled already said. Of course that was a single file download. The other likely possibil...
by SergWV
Thu Oct 14, 2010 10:04 am
Forum: ADSL connections
Topic: 8192/384 what i'm paying for?
Replies: 25
Views: 2511

Re: 8192/384 what i'm paying for?

The line status looks as though your line can carry full speed (and a good deal more under ADSL2). The latency time to Exetel looks high though. Could you run some pings to http://www.exetel.com.au, and possibly run http://www.pingtest.net/? You might also look in the status to see if there are man...
by SergWV
Thu Oct 14, 2010 9:14 am
Forum: ADSL connections
Topic: 8192/384 what i'm paying for?
Replies: 25
Views: 2511

8192/384 what i'm paying for?

Hi guys, for 2 weeks after getting new plan (from 1.5 to 8 ) my maximum speed was 3,5 Mbs. Yesterday i can't even reach 1 Mbs. That's what I've got yesterday evening Broadband Speed Test Results Test run on 13/10/2010 @ 08:13 PM Mirror: Exetel Data: 3 MB Test Time: 29.01 secs Your line speed is 844 ...