Search found 266 matches

by remosha
Tue Feb 16, 2016 12:14 pm
Forum: Invoicing & billing
Topic: Thinking about switching plans
Replies: 5
Views: 2368

Re: Thinking about switching plans

Hi Jasmin,

The surcharge will be removed once you switch to a new plan.

Regards,
Remosha
by remosha
Fri Oct 02, 2015 2:12 pm
Forum: NBN and other Fibre Services
Topic: just mere little question
Replies: 3
Views: 1339

Re: just mere little question

hello, i put my order in yesturday for the nbn to be installed and i do have the order reciept and other forms, im just wondering when ill get notification or email of an installation date? customer number is 298015 for the order. paul Hi Paul, Generally it takes 24 - 48 hours for you to receive a ...
by remosha
Thu Aug 20, 2015 6:23 pm
Forum: ADSL connections
Topic: Service relocation
Replies: 3
Views: 962

Re: Service relocation

Hi. I'm attempting to relocate my service to a new address. Though the exetel website states that there is a service available, I was informed by customer support (a week after I applied for the move), that they cannot service the new address doe to "lack of copper". I don't understand this dispari...
by remosha
Fri Aug 14, 2015 4:26 pm
Forum: Web site
Topic: Report Broken Links/Failed Web Functions Here
Replies: 483
Views: 55141

Re: Report Broken Links/Failed Web Functions Here

http://www.exetel.com.au/ "Our super value broadband plans include" doesn't mention the amount of webspace included. Could you please confirm the exact plan that you have referred to? Just scroll to the bottom, with no plan selected or anything. There's a huge section of information about the "plan...
by remosha
Fri Aug 14, 2015 4:22 pm
Forum: Web site
Topic: The new website is terribly confusing
Replies: 3
Views: 2288

Re: The new website is terribly confusing

Okay, some new feedback this time and you don't need to contact me by phone about it. I'd rather discuss it here, via the forum. To get the basics out of the way: It seems Exetel has 2 "sets" of plans, but only offers one set of plans to the customer at http://www.exetel.com.au/broadband/adsl at an...
by remosha
Wed Jun 24, 2015 5:10 pm
Forum: Anything else anyone wants to discuss
Topic: Is this a reasonable move ?
Replies: 2
Views: 2152

Re: Is this a reasonable move ?

I'm on a 200GB plan and use on average less than 100GB but in the last 2 minutes I received an email that I'm being moved next month to a 1TB plan that costs 56% more. They say it's based on my usage. Surely that's not correct. Now my understanding is that ISPs want customers paying for data they d...
by remosha
Wed Jun 24, 2015 1:56 pm
Forum: Customer reviews
Topic: So much for loyalty. $70 to $108 p/m increase
Replies: 22
Views: 7550

Re: So much for loyalty. $70 to $108 p/m increase

snibs wrote:What about switching me to your $75/mth nbn fixed wireless 25/5 unlimited plan for free?
Hi Snibs,

We'll get in touch with you as soon as possible to discuss the possible options :)

Regards,
Remosha
by remosha
Wed Jun 24, 2015 1:53 pm
Forum: Invoicing & billing
Topic: From $70 to $108 per month?? why stay??
Replies: 3
Views: 2583

Re: From $70 to $108 per month?? why stay??

snibs wrote:What about changing my plan to your NBN 25 meg FW unlimited for free?
Hi Snibs,

We'll get in touch with you as soon as possible to discuss the possible options.

Regards,
Remosha
by remosha
Fri Jun 19, 2015 11:44 am
Forum: Products & services
Topic: New Bundled ADSL/Wire Line/Mobile Plans
Replies: 94
Views: 46969

Re: New Bundled ADSL/Wire Line/Mobile Plans

Plans we offer to new customers are not any different from what we have offered you. It's just that pricing depends on the supplier equipment available at your local telephone exchange. If you could run an SQ check for your telephone number here:http://www.exetel.com.au/broadband/adsl, you'll be ab...
by remosha
Thu Jun 18, 2015 8:46 pm
Forum: Products & services
Topic: New Bundled ADSL/Wire Line/Mobile Plans
Replies: 94
Views: 46969

Re: New Bundled ADSL/Wire Line/Mobile Plans

I too was shocked to receive the email with the 35% price rise for a lesser plan. From 100 Gb to 50peak/50 off peak. I have been a loyal Exetel customer for many many years. My highest monthly usage was less than 60 Gb. A lot less than the 100 Gb I paid for but definitely more that the 30 Gb plan a...
by remosha
Mon Jun 15, 2015 7:35 pm
Forum: Products & services
Topic: New Bundled ADSL/Wire Line/Mobile Plans
Replies: 94
Views: 46969

Re: New Bundled ADSL/Wire Line/Mobile Plans

Please update your web site: http://www.exetel.com.au/broadband/adsl-features No excess quote charge "Rather than charge you for additional data downloads once you’ve hit your monthly allowance, we shape the speed of your service to an industry fastest rate of 1M/384k. That way you avoid any nasty ...
by remosha
Fri Jun 12, 2015 8:01 pm
Forum: ADSL connections
Topic: Changing Wholesaler
Replies: 9
Views: 2437

Re: Changing Wholesaler

Lavec wrote:I have the same issue on Optus DSLAM. Is it possible for me too to switch to Telstra?
Hi Lavec,

We could look into the possibilities. Could you please email residentialsales@exetel.com.au copying the Forum URL.

Regards,
Remosha
by remosha
Wed Jun 10, 2015 3:56 pm
Forum: Products & services
Topic: New Bundled ADSL/Wire Line/Mobile Plans
Replies: 94
Views: 46969

Re: New Bundled ADSL/Wire Line/Mobile Plans

About the new (June 2015) plans available to users in the member facilities, the two lower plans are peak/off-peak. Is there a definition somewhere of what the peak and off-peak periods are with these plans? Hi Sealgair, Peak would be 9am to 1am, Off Peak 1am to 9am. You could check the CIS documen...
by remosha
Wed Jun 03, 2015 7:25 pm
Forum: Mobile services
Topic: Cancelling 3G Data Service
Replies: 2
Views: 1344

Re: Cancelling 3G Data Service

Hi Cashie,

We have responded to your email. Hope it helps!

Regards,
Remosha
by remosha
Fri May 08, 2015 5:13 pm
Forum: NBN and other Fibre Services
Topic: Procedure for switching ADSL to NBN
Replies: 3
Views: 1258

Re: Procedure for switching ADSL to NBN

Please disregard the cancellation confirmation sent to you. We'll send you a fresh email with the details.