Search found 85 matches

by Thushari
Mon Jan 23, 2017 7:09 pm
Forum: Invoicing & billing
Topic: No reply for billing enquiry
Replies: 5
Views: 1808

Re: No reply for billing enquiry

86204DV wrote:Re: No reply for billing enquiry
Hi 86204DV,
As per the discussion we had today, please do let me know if you believe you have been charged further than the amount we had already credited and I will look in to it for you.
by Thushari
Mon May 30, 2016 3:36 pm
Forum: Invoicing & billing
Topic: Billing Issue
Replies: 3
Views: 1775

Re: Billing Issue

Hi Glenn,

As informed via email and telephone conversation, your ADSL service has been cancelled and a pro-rata credit has been arranged.

Cheers :)
by Thushari
Tue Oct 07, 2014 6:43 pm
Forum: Invoicing & billing
Topic: Cost to Change Service Account Name?
Replies: 3
Views: 2467

Re: Cost to Change Service Account Name?

Thanks, Thushari, even though it's a bit steep :-) I've found the relevant spot in the Ts & Cs now. It would, however, make more sense for the "Summary of other charges" to appear in Section 9 (Fees and Charges) of the Ts & Cs, rather than where the "other charges" currently sit - tacked on to the ...
by Thushari
Tue Oct 07, 2014 5:37 pm
Forum: Invoicing & billing
Topic: Cost to Change Service Account Name?
Replies: 3
Views: 2467

Re: Cost to Change Service Account Name?

Could you please let me know the cost to change an account name for an ADSL service these days? I can never find anything on the new Exetel website :-( If you could also point me to where on the website I can find the answer to this question I would greatly appreciate it. Ownership transfer fee for...
by Thushari
Wed Sep 24, 2014 10:14 am
Forum: Invoicing & billing
Topic: No response to Billing Enquiry
Replies: 2
Views: 2332

Re: No response to Billing Enquiry

I have put a request for my service to be cancelled as of 27/09/14. You can see this in the Cancel Service section of My Exetel. Yet you are still billing me for another month! WHY? There should only be a $10.30 excess usage fee from last month. Please explain why I'm going to be billed an extra mo...
by Thushari
Tue Aug 26, 2014 3:01 pm
Forum: Invoicing & billing
Topic: unable to view bills and no responce from Billing
Replies: 2
Views: 1887

Re: unable to view bills and no responce from Billing

Hi All I have recently joined the Exetel family, I had very bad experience with Iprimus while moving and after 8 years decided there was better value and thought I would give Exetel a go. We got the phone lines moved over with no issues and our ADSL is pending waiting for an ADSL port, a whole othe...
by Thushari
Mon Aug 25, 2014 6:15 pm
Forum: Invoicing & billing
Topic: Billing changes In July 2014
Replies: 15
Views: 4019

Re: Billing changes In July 2014

Hi, I've sent an email to billing re this, however, when I look back over my payment history I have never paid anything like my July invoice. Its double what I have normally paid in the last 3 plus years. I have voip & have never gone over in usage. I understand how prorata is supposed to work but ...
by Thushari
Mon Aug 18, 2014 1:09 pm
Forum: Invoicing & billing
Topic: New invoice cycle, am I 'losing' half a month?
Replies: 2
Views: 2061

Re: New invoice cycle, am I 'losing' half a month?

Hi, With the recent changes to the invoicing cycle, I’m concerned that I’m ‘losing’ half a month worth of product (OP3 ADSL in my case) and would appreciate Exetel clarifying whether my understand of the change is correct or not. I guess my question/concern really revolves around whether my interne...
by Thushari
Fri Aug 15, 2014 5:41 pm
Forum: Anything else anyone wants to discuss
Topic: Invoicing System Out Of Control....AGAIN
Replies: 6
Views: 3342

Re: Invoicing System Out Of Control....AGAIN

...as I pereviously said.....I think the Roller has had a major break down and you need to call road assist! Receiving invoices that are not in my name and the invoice in my name is AGAIN for the incorrect amount. Hi Gary , Your Customer Number : 2**137 Your Invoice Number: 53462481 Your new Exetel...
by Thushari
Mon Jul 28, 2014 12:46 pm
Forum: Invoicing & billing
Topic: New Customer Mobile Broadband Billing Issue
Replies: 1
Views: 1738

Re: New Customer Mobile Broadband Billing Issue

I am getting no reply from the billing emails I have sent so I’m posting here hoping someone will explain this to me and sort it out. If not, then I’ll take my business elsewhere before even using your service. I have replied to your inquiry with reference 8144232. Should you have further queries, ...
by Thushari
Thu Jul 24, 2014 1:10 pm
Forum: Invoicing & billing
Topic: Why am I being charged extra?
Replies: 1
Views: 1897

Re: Why am I being charged extra?

Now I understand the double billing. Its complete nonsense and wiffs but I at least understand it. What I dont understand is why Ive been charged 92 dollars instead of my regular 65. I cant find any information about why Ive been so overcharged. My plans still say the same amount and I have not cha...
by Thushari
Wed Jul 16, 2014 12:39 pm
Forum: Invoicing & billing
Topic: Monthly Bill Notice
Replies: 8
Views: 3044

Re: Monthly Bill Notice

We appreciate your feedback and will ensure that this is reviewed by our developers.
by Thushari
Wed Jul 16, 2014 12:38 pm
Forum: Invoicing & billing
Topic: Billing cycle
Replies: 5
Views: 2445

Re: Billing cycle

OK, I think I now understand the way the new cycle works. However, I now see that my usage meter is completely wrong. Overnight my usage has doubled telling me that I have used 91% of my downloads after only 6% of the month......please explain this to me. We are one day into the month and I have us...
by Thushari
Wed Jul 16, 2014 12:34 pm
Forum: Invoicing & billing
Topic: Usage differences?
Replies: 29
Views: 8123

Re: Usage differences?

Has Exetel discontinued the displaying of invoices as HTML in the member facilities as it is no longer shown as an option for the above two invoices? Apparently, it's not available in HTML. I have asked our billing team to get this confirmed with development team and update the thread. HTML invoice...
by Thushari
Mon Jul 14, 2014 12:38 pm
Forum: Invoicing & billing
Topic: Billing cycle
Replies: 5
Views: 2445

Re: Billing cycle

On the 1st of this month I was billed for my full months usage. It is now the 14th, and I have again been charged for a full month. On the yearly invoice chart, this months bill shows up as $126.70 which is twice the monthly cost. Please explain to me how I am not being charged any extra during thi...