Search found 12 matches

by Infusion
Tue May 28, 2013 4:15 pm
Forum: Invoicing & billing
Topic: Cancellation / New Activation
Replies: 7
Views: 3005

Re: Cancellation / New Activation

James, the new service has been setup successfully, thank you.

Will the $10 discount on the phone plan apply in my case?
by Infusion
Wed May 15, 2013 6:23 pm
Forum: Invoicing & billing
Topic: Cancellation / New Activation
Replies: 7
Views: 3005

Re: Cancellation / New Activation

Excellent James, that's definitely a better outcome. I wasn't too concerned about the ADSL service, I was more concerned about telephony, ie. simply plug and use. I've already set the cancellation date to end of contract. I will email provisioning@exetel.com.au to have outbound calls disabled. Thanks.
by Infusion
Wed May 15, 2013 4:45 pm
Forum: Invoicing & billing
Topic: Cancellation / New Activation
Replies: 7
Views: 3005

Re: Cancellation / New Activation

Ouch. I guess there's no way around it. I don't want the new tenants using the service and possiblly accumulate unwanted fees. How do I ensure the service is cancelled effective immediately? I assume I'll incur the $100 penalty for this. Do you think the last monthly invoice can a credited, pro-rata...
by Infusion
Wed May 15, 2013 11:56 am
Forum: Invoicing & billing
Topic: Cancellation / New Activation
Replies: 7
Views: 3005

Cancellation / New Activation

Hi Guys, I've got a pickle. Been emailing back/forth and haven't received adequate responses so thought I'd try this forum. Goal: Relocating service without incurring early termination fees. I was under contract so advised to submit new application and cancel existing service at the end of contract....
by Infusion
Sun Mar 20, 2011 2:54 am
Forum: ADSL connections
Topic: Problem browsing while torrent client is active
Replies: 3
Views: 852

Re: Problem browsing while torrent client is active

Have you tried port forwarding?
by Infusion
Tue Jun 01, 2010 8:13 am
Forum: ADSL connections
Topic: 1500/256 to 3810/740 speed increased? random increase?
Replies: 6
Views: 802

Re: 1500/256 to 3810/740 speed increased? random increase?

Appears the same thing has happened to me.

Will I incur plan change fees and contract restart if I plan change to one of the ADSL2+ BYO plans?
by Infusion
Fri Apr 23, 2010 7:10 pm
Forum: Anything else anyone wants to discuss
Topic: The Exetel 5-year club
Replies: 61
Views: 9486

Re: The Exetel 5-year club

Curiously, are you guys still on ADSL1 plans?

If not, what plan are you currently under?
by Infusion
Wed Sep 02, 2009 7:06 pm
Forum: Products & services
Topic: Pioneer Discount Increase From 1st February 2009
Replies: 32
Views: 5205

Re: Pioneer Discount Increase From 1st February 2009

Thanks again Exetel. Appreciate the transparency and commitment.

Gidget, I don't log on here as much but custom title would be sweet.. :mrgreen:
by Infusion
Sun Sep 28, 2008 11:00 am
Forum: Archived threads
Topic: Changing plan...
Replies: 7
Views: 1111

Re: Changing plan...

I think you have to submit the change before the 26th.

Plan changes to a lower plan (same speed) does not attract a new contract however, do you retain account (pioneer) discounts?
by Infusion
Tue Jan 23, 2007 11:32 pm
Forum: Member facilities & usage meter
Topic: Mini Exetel Usage Meter now Available
Replies: 45
Views: 35665

Hi, I have just joined and subsequently just started using the mini meter. I like it - so simple. Just one question: The Peak Remaining is 0 and always has been, yet I'm on a RX 2T plan (which the meter shows in the top left) and have only downloaded 265mb. Is there a setting I need to fix to show ...
by Infusion
Sat Oct 28, 2006 3:49 am
Forum: Member facilities & usage meter
Topic: Mini Exetel Usage Meter now Available
Replies: 45
Views: 35665

The new version located here is compatible with FF2:

http://netusage.iau5.com/
by Infusion
Wed Oct 25, 2006 4:46 pm
Forum: Member facilities & usage meter
Topic: Mini Exetel Usage Meter now Available
Replies: 45
Views: 35665

This is very optimistic, but has anyone managed to get Net Usage meter (http://netusage.mozdev.org/) to work under firefox 2?

I was really enjoying the daily usage reports; the display was very simple and elegant.