Search found 190 matches

by NadunH
Tue May 07, 2019 10:14 am
Forum: Archived threads
Topic: Planned Network Maintenance - Corporate & Residential - Queensland
Replies: 2
Views: 239

Re: Planned Network Maintenance - Corporate & Residential - Queensland

Amendment Please be advised that the date of the planned work has changed. New Date/time will be as follows. Start Date & Time : 17th May 2019 - 12:00AM AEST Australian Eastern Standard Time: (UTC+10) Finish Date & Time : 17th May 2019 - 3:00AM AEST Australian Eastern Standard Time: (UTC+10) Impact...
by NadunH
Mon May 06, 2019 7:24 pm
Forum: Archived threads
Topic: Planned Network Maintenance - Corporate & Residential - Queensland
Replies: 2
Views: 239

Planned Network Maintenance - Corporate & Residential - Queensland

Event Notification Work Description : Exetel will be performing an planned network maintenance during below outage window Start Date & Time : 16th May 2019 - 12:00AM AEST Australian Eastern Standard Time: (UTC+10) Finish Date & Time : 16th May 2019 - 3:00AM AEST Australian Eastern Standard Time: (U...
by NadunH
Thu May 02, 2019 4:43 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - Telstra - NSW
Replies: 6
Views: 291

Re: Unplanned Corporate Data Network Outage - Telstra - NSW

Update To mitigate impact, Telstra technical staff are in the process of patching services to an adjacent switch. The adjacent switch requires reconfiguring and individual patch cords will be run for the services. In parallel their technical staff will continue to pursue the replacement of the faul...
by NadunH
Thu May 02, 2019 1:22 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - Telstra - NSW
Replies: 6
Views: 291

Re: Unplanned Corporate Data Network Outage - Telstra - NSW

Update

Technicians have attempted multiple hardware replacements which have been unsuccessful.
Possible chassis replacement is currently being investigated.
by NadunH
Thu May 02, 2019 12:49 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - Telstra - NSW
Replies: 6
Views: 291

Re: Unplanned Corporate Data Network Outage - Telstra - NSW

Update Further investigations identified hardware (switch card) recovered at 06:58 however failed again at 07:07. A technician was arranged to replace faulty hardware. After the replacement services recovered at 07:21 however failed again. A technical bridge is underway with Level 3 and hardware ve...
by NadunH
Thu May 02, 2019 10:34 am
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - Telstra - NSW
Replies: 6
Views: 291

Unplanned Corporate Data Network Outage - Telstra - NSW

Event Notification Location Affected: Chatswood, NSW Event Start Time: 02/05/2019 6:35 AM AEDT Products Impacted : Fibre Additional Information: Few customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolut...
by NadunH
Tue Mar 05, 2019 12:36 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - NSW
Replies: 6
Views: 517

Re: Unplanned Corporate Data Network Outage - NSW

Update

All the affected services are still working on the backup trunk

Investigations on the primary trunk issue is still in progress

Once the primary trunk issue is fixed, all services will be put back on to the primary trunk during a pre-announced outage window.
by NadunH
Mon Feb 11, 2019 2:37 pm
Forum: Archived threads
Topic: Emergency Planned Network Maintenance - Corporate Data - NSW
Replies: 0
Views: 181

Emergency Planned Network Maintenance - Corporate Data - NSW

Event Notification Start Date & Time : 14/02/2019 05:00 AEDT Finish Date & Time : 14/02/2019 05:30 AEDT Products Impacted: Corporate Data services in New South Wales Impact : Some Corporate Data customers in the state of New South Wales will experience 5~10 minute service disruption due to a critic...
by NadunH
Tue Jan 29, 2019 10:44 am
Forum: Archived threads
Topic: Planned Network Maintenance - WA (IPv6 Services)
Replies: 0
Views: 134

Planned Network Maintenance - WA (IPv6 Services)

Event Notification Location Affected: Western Australia Start time of event: 31st January 2019 Between 3.00am to 5.00am (WST) Products Impacted: IPv6 Services Additional Information: Corporate customers in Western Australia area will experience a 5 minutes disruption on their IPv6 services due to s...
by NadunH
Wed Jan 23, 2019 5:42 pm
Forum: Archived threads
Topic: Unplanned Outage Corporate Services - AAPT (NSW)
Replies: 1
Views: 190

Re: Unplanned Outage Corporate Services - AAPT (NSW)

Update

Broken fibre has been re-spliced. All services restored.
by NadunH
Wed Jan 23, 2019 1:18 pm
Forum: Archived threads
Topic: Unplanned Outage Corporate Services - AAPT (NSW)
Replies: 1
Views: 190

Unplanned Outage Corporate Services - AAPT (NSW)

Location Affected: New South Wales - St Leonards Sydney Event Start Time: 23/01/2019 12:20 EDST Products Impacted : Some AAPT/TPG Corporate Data Services. Additional Information: Some customers in St Leonards, Sydney and surrounding area may experience connection issues. Root cause : Still being inv...
by NadunH
Thu Jan 17, 2019 12:31 pm
Forum: Archived threads
Topic: Unplanned Corporate & Residential Fibre / ADSL Network Outage - AAPT - VIC
Replies: 6
Views: 565

Unplanned Corporate & Residential Fibre / ADSL Network Outage - AAPT - VIC

Location Affected: Victoria - Port Melbourne Event Start Time: 17/01/2019 12:05 EDST Products Impacted : Some AAPT/TPG Corporate Data Services & Residential ADSL services. Additional Information: Some customers in Melbourne and surrounding area may experience connection issues. Root cause : Still be...
by NadunH
Thu Jan 17, 2019 10:21 am
Forum: Archived threads
Topic: Planned Network Maintenance - NSW (IPv6 Services)
Replies: 1
Views: 314

Re: Planned Network Maintenance - NSW (IPv6 Services)

This work is successfully completed.
by NadunH
Fri Sep 21, 2018 4:28 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - AAPT - NSW
Replies: 3
Views: 355

Unplanned Corporate Fibre Network Outage - AAPT - NSW

Location Affected: New South Wales Event Start Time: 21/09/2018 4.05pm AEST Products Impacted : Copper & Fibre Additional Information: Some customers in the above mentioned area may experience low speeds and packet-loss. Root cause : Still being investigated. Estimated Resolution : Our wholesale sup...
by NadunH
Wed Sep 19, 2018 4:49 pm
Forum: Archived threads
Topic: Planned Network Maintenance 26-September-2018 - Corporate & Residential - IPv6 QLD
Replies: 0
Views: 369

Planned Network Maintenance 26-September-2018 - Corporate & Residential - IPv6 QLD

Event Start Time: 26-September-2018 00:00 (QLD time) Event End Time: 26-September-2018 06:00 (QLD time) Products Impacted : All Corporate & Residential IPv6 services in the state of QLD Exetel will be performing maintenance work which will affected all IPv6 Corporate & Residential services in Queens...