Exetel customer help forum

Update

The permanent fix has been applied; this issue is now resolved.

Event Notification Locations Affected: Multiple Suburbs, New South Wales Products : Some Corporate & Residential Services Event Start Time: 17/06/2020 02:00:00 AEST Estimated End Time: 17/06/2020 05:00:00 AEST Exetel will be preforming Emergency maintenance which will disrupt some services in New S...

Event Notification Location Affected: Queensland Event Start Time: 26/02/2020 02:00 Brisbane Time Event End Time: 26/02/2020 04:00 Brisbane Time Products Impacted : IPv6 Services in the state of QLD Additional Information: All IPv6 traffic in QLD will experience 10-15 minutes outage during the abov...

Event Notification Locations Affected: NSW Products Impacted : All IPv6 services in the state of New South Wales Event Start Time: 10/12/2019 12:00 AM AEDT Estimated Resolution : 10/12/2019 1:00 AM AEDT Additional Information: Exetel will be performing some network maintenance which will cause a 5 ...

Update

The issue of the link is currently in hand with Telstra Level-3

No ETA at this stage. All services are running on the backup trunk.

Update

This work has been successfully completed.

Event Notification Location Affected: Victoria Event Start Time: 20/11/2019 00:00 AEDT Event End Time: 20/11/2019 04:00 AEDT Products Impacted : All Corporate, SMB & Residential IPv6 traffic in the state of VIC Additional Information: Exetel will be performing some network maintenance which will ca...

Event Notification

Location Affected: NSW

Event Start Time: 21/10/2019 3:55 PM AEDT

Products Impacted : 18 Telstra Corporate Services

Root cause : Still being investigated by the supplier

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Event Notification Location Affected: Queensland Event Start Time: 09/10/2019 00:00 Brisbane Time Event End Time: 09/10/2019 03:00 Brisbane Time Products Impacted : No Impact is expected Additional Information: Traffic will be automatically switched to backup during the maintenance. Therefore no im...

Update

All services will be put back to the primary trunk during the announced time-frame tonight.

Event Notification Location Affected: Queensland Start time of event: 28th August 2019 11.30pm End time of event: 29th August 2019 6:00am Products Impacted: IPv6 Services Additional Information: Corporate customers in Queensland will experience two 10~15 minutes disruption on their IPv6 services du...

Event Notification Locations Affected: Victoria Products Impacted : Some Corporate & Residential services Event Start Time: 03/07/2019 1:00 AM AEST Event End Time: 03/07/2019 6:00 AM AEST Additional Information: Some customers in the above mentioned area may experience no connectivity Exetel apolog...

Event Notification Locations Affected: Queensland Products Impacted : All IPv6 services in the state of QLD Event Start Time: 21/06/2019 1:00 AM AEST Estimated Resolution : 21/06/2019 5:00 AM AEST Additional Information: Exetel will be performing some network maintenance which will cause a 5~10 min...

Amendment Please be advised that the date of the planned work has changed. New Date/time will be as follows. Start Date & Time : 17th May 2019 - 12:00AM AEST Australian Eastern Standard Time: (UTC+10) Finish Date & Time : 17th May 2019 - 3:00AM AEST Australian Eastern Standard Time: (UTC+10) Impact...

Event Notification Work Description : Exetel will be performing an planned network maintenance during below outage window Start Date & Time : 16th May 2019 - 12:00AM AEST Australian Eastern Standard Time: (UTC+10) Finish Date & Time : 16th May 2019 - 3:00AM AEST Australian Eastern Standard Time: (U...