Exetel customer help forum

Update

All services will be put back to the primary trunk during the announced time-frame tonight.

Event Notification Location Affected: Queensland Start time of event: 28th August 2019 11.30pm End time of event: 29th August 2019 6:00am Products Impacted: IPv6 Services Additional Information: Corporate customers in Queensland will experience two 10~15 minutes disruption on their IPv6 services du...

Event Notification Locations Affected: Victoria Products Impacted : Some Corporate & Residential services Event Start Time: 03/07/2019 1:00 AM AEST Event End Time: 03/07/2019 6:00 AM AEST Additional Information: Some customers in the above mentioned area may experience no connectivity Exetel apolog...

Event Notification Locations Affected: Queensland Products Impacted : All IPv6 services in the state of QLD Event Start Time: 21/06/2019 1:00 AM AEST Estimated Resolution : 21/06/2019 5:00 AM AEST Additional Information: Exetel will be performing some network maintenance which will cause a 5~10 min...

Amendment Please be advised that the date of the planned work has changed. New Date/time will be as follows. Start Date & Time : 17th May 2019 - 12:00AM AEST Australian Eastern Standard Time: (UTC+10) Finish Date & Time : 17th May 2019 - 3:00AM AEST Australian Eastern Standard Time: (UTC+10) Impact...

Event Notification Work Description : Exetel will be performing an planned network maintenance during below outage window Start Date & Time : 16th May 2019 - 12:00AM AEST Australian Eastern Standard Time: (UTC+10) Finish Date & Time : 16th May 2019 - 3:00AM AEST Australian Eastern Standard Time: (U...

Update To mitigate impact, Telstra technical staff are in the process of patching services to an adjacent switch. The adjacent switch requires reconfiguring and individual patch cords will be run for the services. In parallel their technical staff will continue to pursue the replacement of the faul...

Update

Technicians have attempted multiple hardware replacements which have been unsuccessful.
Possible chassis replacement is currently being investigated.

Update Further investigations identified hardware (switch card) recovered at 06:58 however failed again at 07:07. A technician was arranged to replace faulty hardware. After the replacement services recovered at 07:21 however failed again. A technical bridge is underway with Level 3 and hardware ve...

Event Notification Location Affected: Chatswood, NSW Event Start Time: 02/05/2019 6:35 AM AEDT Products Impacted : Fibre Additional Information: Few customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolut...

Update

All the affected services are still working on the backup trunk

Investigations on the primary trunk issue is still in progress

Once the primary trunk issue is fixed, all services will be put back on to the primary trunk during a pre-announced outage window.

Event Notification Start Date & Time : 14/02/2019 05:00 AEDT Finish Date & Time : 14/02/2019 05:30 AEDT Products Impacted: Corporate Data services in New South Wales Impact : Some Corporate Data customers in the state of New South Wales will experience 5~10 minute service disruption due to a critic...

Event Notification Location Affected: Western Australia Start time of event: 31st January 2019 Between 3.00am to 5.00am (WST) Products Impacted: IPv6 Services Additional Information: Corporate customers in Western Australia area will experience a 5 minutes disruption on their IPv6 services due to s...

Update

Broken fibre has been re-spliced. All services restored.

Location Affected: New South Wales - St Leonards Sydney Event Start Time: 23/01/2019 12:20 EDST Products Impacted : Some AAPT/TPG Corporate Data Services. Additional Information: Some customers in St Leonards, Sydney and surrounding area may experience connection issues. Root cause : Still being inv...