Exetel customer help forum

Update

This work has been successfully completed.

Event Notification Location Affected: Victoria Event Start Time: 20/11/2019 00:00 AEDT Event End Time: 20/11/2019 04:00 AEDT Products Impacted : All Corporate, SMB & Residential IPv6 traffic in the state of VIC Additional Information: Exetel will be performing some network maintenance which will ca...

Event Notification

Location Affected: NSW

Event Start Time: 21/10/2019 3:55 PM AEDT

Products Impacted : 18 Telstra Corporate Services

Root cause : Still being investigated by the supplier

Estimated Resolution : Our wholesale supplier is unable to provide us with an estimated time of resolution.

Event Notification Location Affected: Queensland Event Start Time: 09/10/2019 00:00 Brisbane Time Event End Time: 09/10/2019 03:00 Brisbane Time Products Impacted : No Impact is expected Additional Information: Traffic will be automatically switched to backup during the maintenance. Therefore no im...

Update

All services will be put back to the primary trunk during the announced time-frame tonight.

Event Notification Location Affected: Queensland Start time of event: 28th August 2019 11.30pm End time of event: 29th August 2019 6:00am Products Impacted: IPv6 Services Additional Information: Corporate customers in Queensland will experience two 10~15 minutes disruption on their IPv6 services du...

Event Notification Locations Affected: Victoria Products Impacted : Some Corporate & Residential services Event Start Time: 03/07/2019 1:00 AM AEST Event End Time: 03/07/2019 6:00 AM AEST Additional Information: Some customers in the above mentioned area may experience no connectivity Exetel apolog...

Event Notification Locations Affected: Queensland Products Impacted : All IPv6 services in the state of QLD Event Start Time: 21/06/2019 1:00 AM AEST Estimated Resolution : 21/06/2019 5:00 AM AEST Additional Information: Exetel will be performing some network maintenance which will cause a 5~10 min...

Amendment Please be advised that the date of the planned work has changed. New Date/time will be as follows. Start Date & Time : 17th May 2019 - 12:00AM AEST Australian Eastern Standard Time: (UTC+10) Finish Date & Time : 17th May 2019 - 3:00AM AEST Australian Eastern Standard Time: (UTC+10) Impact...

Event Notification Work Description : Exetel will be performing an planned network maintenance during below outage window Start Date & Time : 16th May 2019 - 12:00AM AEST Australian Eastern Standard Time: (UTC+10) Finish Date & Time : 16th May 2019 - 3:00AM AEST Australian Eastern Standard Time: (U...

Update To mitigate impact, Telstra technical staff are in the process of patching services to an adjacent switch. The adjacent switch requires reconfiguring and individual patch cords will be run for the services. In parallel their technical staff will continue to pursue the replacement of the faul...

Update

Technicians have attempted multiple hardware replacements which have been unsuccessful.
Possible chassis replacement is currently being investigated.

Update Further investigations identified hardware (switch card) recovered at 06:58 however failed again at 07:07. A technician was arranged to replace faulty hardware. After the replacement services recovered at 07:21 however failed again. A technical bridge is underway with Level 3 and hardware ve...

Event Notification Location Affected: Chatswood, NSW Event Start Time: 02/05/2019 6:35 AM AEDT Products Impacted : Fibre Additional Information: Few customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolut...

Update

All the affected services are still working on the backup trunk

Investigations on the primary trunk issue is still in progress

Once the primary trunk issue is fixed, all services will be put back on to the primary trunk during a pre-announced outage window.