Search found 29 matches

by Chalin
Mon Jun 25, 2012 9:55 am
Forum: ADSL connections
Topic: ADSL2 Inconsistent Speeds and drop outs - Narellan
Replies: 7
Views: 1327

Re: ADSL2 Inconsistent Speeds and drop outs - Narellan

Thanks Chalin, much appreciated! Hey Shane, Our supplier has arranged a tech appointment for tomorrow between 8am -12. Could you please confirm if you can make it. If not, we will have to reschedule the appointment. I couldn't get through to you via the landline number. (left a VM) Thanks Chalin :)
by Chalin
Sun Jun 24, 2012 3:23 pm
Forum: ADSL connections
Topic: Slow ADSL2+ speeds
Replies: 4
Views: 1116

Re: Slow ADSL2+ speeds

Hi, Recently I've experienced slow ADSL2+ speeds. It has been like this for a little while now, i now sync with a downstream of: Line Rate - Upstream (Kbps): 704 Line Rate - Downstream (Kbps): 2560 Previously i had a downstream of high 3000 to 4000Kbps. I haven't installed any new equipment recentl...
by Chalin
Sun Jun 17, 2012 12:51 pm
Forum: ADSL connections
Topic: ADSL2 Inconsistent Speeds and drop outs - Narellan
Replies: 7
Views: 1327

Re: ADSL2 Inconsistent Speeds and drop outs - Narellan

Hi, We changed over to ADSL2 from ADSL1 about 3 months ago and have been experiencing intermittent drop outs and slow speeds, especially in the evenings after 5pm. I have tried everything at home including different filters, modems, settings and all the stuff Exetel support tell you to go through w...
by Chalin
Mon Jun 11, 2012 2:12 pm
Forum: Mobile services
Topic: Stolen phone and IMEI blocks
Replies: 7
Views: 1644

Re: Stolen phone and IMEI blocks

Hey samarium,

Please note that the supplier confirms that the IMEI of the handset has been blocked now.
by Chalin
Mon Jun 11, 2012 12:59 pm
Forum: NBN and other Fibre Services
Topic: FTTH - Parkbridge Estate - Speed issues - whats happening ?
Replies: 9
Views: 3310

Re: FTTH - Parkbridge Estate - Speed issues - whats happenin

Every night my speed test results drop dramatically after 7:00pm to 2Mbps... I had a look into your connection and by looking at the history tickets, I located a slow speed ticket under your service number :) Ticket ID: 4890987 We are waiting for your response to our last email in order to escalate...
by Chalin
Thu Jun 07, 2012 9:43 am
Forum: Archived threads
Topic: Unplanned outage in BANKSIA PARK, SA - No ETR
Replies: 1
Views: 303

Re: Unplanned outage in BANKSIA PARK, SA - No ETR

Update

Outage has being RESTORED
by Chalin
Wed Jun 06, 2012 2:43 pm
Forum: Archived threads
Topic: Unplanned outage in BANKSIA PARK, SA - No ETR
Replies: 1
Views: 303

Unplanned outage in BANKSIA PARK, SA - No ETR

Event

Unplanned outage in BANKSIA PARK, SA

Impact

Some of the Telstra ADSL services in BANKSIA PARK will experience No Sync/Authentication issues.

ETR

Not available at the moment
by Chalin
Sun May 27, 2012 9:36 pm
Forum: Mobile services
Topic: can't send/receive MMS
Replies: 18
Views: 5618

Re: can't send/receive MMS

Hi, As per the advice suggested in the quote below, I sent an email last week but did not receive any acknowledgment that it had been received. Can you please confirm that this is progressing?? Regards ScottWen. Hi, Above settings would be fine for your plan type as well. If the settings are proper...
by Chalin
Sun May 20, 2012 8:49 pm
Forum: ADSL connections
Topic: Intermittent Extremely Slow Speeds - sunbury
Replies: 4
Views: 652

Re: Intermittent Extremely Slow Speeds - sunbury

Hi, I've been having issues with my connection since I changed to ADSL2 in February. I really want to fix this issue so I recently upgraded my modem/router to a netgear n600, and all phone lines/filters in the house. I have completed isolation tests while the issue was occurring to no avail. These ...
by Chalin
Sun May 20, 2012 6:07 pm
Forum: Archived threads
Topic: NSW AAPT EoC/Fibre Circuits
Replies: 1
Views: 558

Re: NSW AAPT EoC/Fibre Circuits

Update

AAPT confirms that the work has being completed.
by Chalin
Sat Apr 07, 2012 4:48 pm
Forum: ADSL connections
Topic: No service in Epping VIC
Replies: 1
Views: 226

Re: No service in Epping VIC

Hi, Notice an issue posted in the outages forum re a Telstra ADSL issue - I haven't have a connection all day yesterday and so far today. Has this issue been resolved? If so, why am I still affected?! Have tried two modems and neither are able to get a connection. Telephone has a dial tone. I have ...
by Chalin
Sat Apr 07, 2012 9:45 am
Forum: Archived threads
Topic: Unplanned outage for ADSL Services - Telstra Services in VIC
Replies: 1
Views: 831

Re: Unplanned outage for ADSL Services - Telstra Services in

Update

Outage has being resolved now.
by Chalin
Mon Apr 02, 2012 1:15 pm
Forum: ADSL connections
Topic: This can't be ADSL1 8Mb plan
Replies: 8
Views: 647

Re: This can't be ADSL1 8Mb plan

Hi thang.nguyen2008,

I tried calling your mobile number on our records and the landline number but I couldn't get through to you.

Can you please let me know a good time that I can contact you, or you can also contact us on 0280301000. [8:30am - 11:00pm EST]
by Chalin
Sun Apr 01, 2012 11:11 pm
Forum: Archived threads
Topic: North & West Melbourne AAPT Ethernet services
Replies: 1
Views: 622

Re: North & West Melbourne AAPT Ethernet services

Update

Our wholesale carrier has confirmed that the outage has now been resolved.
by Chalin
Thu Mar 29, 2012 1:48 am
Forum: ADSL connections
Topic: This can't be ADSL1 8Mb plan
Replies: 8
Views: 647

Re: This can't be ADSL1 8Mb plan

Hi hang.nguyen2008,

Please note that we have done a line test and conducted a port reset on the line.

Could you please power-cycle (turn off/on) the modem and run a few speed tests.

We have created a ticket under your service ID and the Ticket ID is: 5029151.

Regards
Chalin