Search found 42 matches

by PiyumiK
Tue May 13, 2014 1:49 pm
Forum: Invoicing & billing
Topic: cancelling service
Replies: 4
Views: 3684

Re: cancelling service

Hi Felix,

It is part of our retention strategy. Plus we want to make things more customer focused.

Cheers,
Piyumi.
(Product Manager).
by PiyumiK
Tue Oct 08, 2013 9:05 am
Forum: Telephone issues
Topic: UNI-V Port on NBN Fibre NTU
Replies: 3
Views: 6341

Re: UNI-V Port on NBN Fibre NTU

Will probably be towards the end of the year or early 2014.

Just in the testing stages at the moment.

Regards,
Piyumi K

Product Manager - Fibre
by PiyumiK
Wed Aug 28, 2013 2:16 pm
Forum: Archived threads
Topic: SMS Server Migration (28th August 2013)
Replies: 1
Views: 3677

SMS Server Migration (28th August 2013)

Dear SMS Customer, Exetel will be performing an urgent server migration which will affect the use of our SMS service on Wednesday 28th August 2013 between 8.30 p.m. to 9.30 p.m. (AEST). All inbound and outbound messages will not be available during this scheduled migration. Outbound messages will no...
by PiyumiK
Mon Mar 25, 2013 11:08 am
Forum: Fauna & flora projects
Topic: Regent Honeyeater Updates
Replies: 27
Views: 54459

Re: Regent Honeyeater Updates

Update: Report for January - February 2013 • Seed collection issues: Andie did germination trials on lots of our older seed stocks to see if they were still viable. The hard-coated seeds like peas and wattles are very long lasting, but the finer/fluffy seeds can deteriorate in a few years. So we've ...
by PiyumiK
Thu Feb 21, 2013 3:03 pm
Forum: Improvement & suggestions
Topic: New NBN plans - Sneak Peek
Replies: 15
Views: 6992

Re: New NBN plans - Sneak Peek

Our NBN buy prices are much more than our ADSL buy prices. So are the current prices "introductory" ones for the first phase of roll-out? I'm not trying to compare the prices to ADSL, just comparing the new NBN plan prices to the current NBN plan prices. Hi Mort, Yes that is correct. The introducto...
by PiyumiK
Wed Nov 14, 2012 8:43 am
Forum: Fauna & flora projects
Topic: Regent Honeyeater Updates
Replies: 27
Views: 54459

Re: Regent Honeyeater Updates

Exetel Sponsorship for Regent Honeyeater Project Report for September - October 2012 • Planting successes for the year We've been busy planting all winter and spring, working our way down the catchment from the rocky hills that dry out most quickly, to the moister soils on the plains. Our community...
by PiyumiK
Fri Nov 09, 2012 8:48 am
Forum: ADSL connections
Topic: Changing DSL supplier in Tasmania...
Replies: 130
Views: 11589

Re: Changing DSL supplier in Tasmania...

If I could direct you to Exetel's Facebook page, there is an entry there provided by the person/people, who have access to the page, which states: "Exetel Pty Ltd...where you have requested to extend the ETC period, we are happy to extend it hence there will be no termination fees applied to the ac...
by PiyumiK
Thu Oct 04, 2012 2:47 pm
Forum: ADSL connections
Topic: Change in Wholesale Supplier - Email on 3rd Oct 2012
Replies: 12
Views: 2380

Re: Change in Wholesale Supplier - Email on 3rd Oct 2012

We have done a preliminary service check and all the customers that have been contacted via email fall in AAPT DSLAM coverage. OK, I've been contacted, and my exchange (Maitland) does indeed have a Chime DSLAM with available ports (which I presume is providing the AAPT services), but as mentioned i...
by PiyumiK
Thu Oct 04, 2012 1:57 pm
Forum: ADSL connections
Topic: Change in Wholesale Supplier - Email on 3rd Oct 2012
Replies: 12
Views: 2380

Re: Change in Wholesale Supplier - Email on 3rd Oct 2012

We have done a preliminary service check and all the customers that have been contacted via email fall in AAPT DSLAM coverage.
by PiyumiK
Thu Oct 04, 2012 9:47 am
Forum: ADSL connections
Topic: Change in Wholesale Supplier - Email on 3rd Oct 2012
Replies: 12
Views: 2380

Change in Wholesale Supplier - Email on 3rd Oct 2012

Hi everyone, There are a handful of customers who would have received notifications via email on 3rd October 2012 relating to wholesale supplier changes which will be carried out from 24th/25th October 2012 onwards. For those customers in Tasmania - Exetel is changing our ADSL wholesale backhaul pro...
by PiyumiK
Thu Oct 04, 2012 9:27 am
Forum: ADSL connections
Topic: Changing DSL supplier in Tasmania...
Replies: 130
Views: 11589

Re: Changing DSL supplier in Tasmania...

It is not a DSLAM change. Exetel will be changing their ADSL wholesale backhaul provider in Tasmania from Telstra to AAPT. Your ADSL service and phone line will still be provided via Telstra DSLAM and Exchange Infrastructure. Your Exetel retail plan pricing and contract term will not change. We have...
by PiyumiK
Wed Apr 11, 2012 9:10 am
Forum: Improvement & suggestions
Topic: fetchtv?
Replies: 13
Views: 9563

Re: fetchtv?

We are currently undergoing discussions with our supplier and waiting on pricing and legal paperwork that will allow us to resell the service. We are looking at QuickFlix as an option instead of FetchTV, they are very similar in nature. Hopefully sometime later on this year it will be a viable optio...
by PiyumiK
Wed Feb 15, 2012 12:52 pm
Forum: NBN and other Fibre Services
Topic: Can't change plan in member facility?
Replies: 8
Views: 3054

Re: Can't change plan in member facility?

Hi Remosha, It has been a month and I still can't change my plan. Can you tell me roughly when I can do it? I hope I can change it this month so that I will be on the new plan next month. Thanks. Dear all, This is to advise you that NBN, Opticomm and Telstra Fibre plans have been added to the Membe...
by PiyumiK
Tue Jan 24, 2012 11:56 am
Forum: NBN and other Fibre Services
Topic: Can't change plan in member facility?
Replies: 8
Views: 3054

Re: Can't change plan in member facility?

Until the Opticomm plans are listed on the Members Facility - we can arrange a plan change via a backend process. Please email piyumik@exetel.com.au with your current plan name and your desired plan name and speed that you wish you upgrade to. Please note that a plan change fee of $50.00 applies and...
by PiyumiK
Fri Oct 21, 2011 4:16 pm
Forum: NBN and other Fibre Services
Topic: Referral Credit on NBN/Fibre services
Replies: 0
Views: 3249

Referral Credit on NBN/Fibre services

Due to growing interest we have decided to add NBN services on to our ever popular referral scheme. If you are currently an active Exetel customer and your friend/colleague/family is interested in getting one of our NBN Fibre plans, Telstra Fibre Plans or Opticomm Fibre plans – you will receive a re...